Mailin’ It! - The Official USPS Podcast

United States Postal Service
  • 3.7 (256)
  • Government
  • Updated Biweekly

As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.

  1. 2d ago

    The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage

    Returns have become a defining part of online shopping, with U.S. retail returns reaching an estimated $849.9 billion in 2025. In this episode of Mailin’ It, Karla Kirby and Jeff Marino explore how retailers can move beyond viewing returns as simply a cost and instead make them a strategic part of the customer experience. Nagee Jackson, Director of New Business Acquisition at the U.S. Postal Service, explains why an effective returns strategy starts with understanding customer expectations, product value, return rates and the true cost of bringing merchandise back. He discusses how different products—from clothing and perishables to collectibles and electronics—can require very different approaches. The conversation also examines USPS return solutions, including Ground Advantage, Priority Mail Return and scan-based returns, which can help businesses align costs with actual return activity. Nagee emphasizes the importance of planning ahead for peak season, analyzing historical return data, establishing clear policies and preparing for the physical volume of merchandise coming back. For consumers, the episode offers practical advice on what to look for in a retailer’s return policy, including return windows, shipping costs and return methods. The episode concludes with a look at how USPS sales teams can work directly with businesses to develop customized shipping and returns strategies. In the “Did You Know?” segment, Karla and Jeff highlight John Wanamaker, the pioneering retailer and former Postmaster General whose innovations helped shape both American retail and the Postal Service. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    The Return on Returns: Turning Reverse Logistics Into a Competitive Advantage

  2. Sep 1

    The Crime Ring That Left Clues on Social Media

    In this true-crime episode of Mailin’ It, hosts Karla Kirby and Jeff Marino sit down with Postal Inspector Stefan Hinds to explore an investigation that began with a Hampton, Virginia, shooting and ultimately exposed a sophisticated identity theft and check fraud network. A search of an apartment uncovered cash, printers, phones and counterfeit checks, leading investigators to a broader scheme involving “card cracking,” in which fraudsters recruited people to provide access to their bank accounts so counterfeit checks could be deposited and funds withdrawn before the checks bounced. The investigation expanded to a Chesapeake hotel, where inspectors discovered stolen mail, check-washing equipment and master postal keys, eventually connecting the operation to ringleader Christopher Warren through financial records, surveillance and his own social media activity. Warren was sentenced to 14 years in federal prison and ordered to pay $305,000, while other members of the conspiracy also received prison sentences. The episode concludes with a look at Project Safe Delivery, the Postal Service’s efforts to strengthen collection boxes and replace physical postal keys with electronic security, along with advice for customers on reducing the risk of mail theft. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    The Crime Ring That Left Clues on Social Media

  3. Aug 11

    The Gold Rush, Railroads & the Mail: Connecting the Frontier

    How did the U.S. Postal Service help build the American West? In this episode of Mailin' It, USPS Historian Steve Kochersperger takes us on a journey through 250 years of postal history, revealing how the movement of the mail helped shape the nation's growth, transportation systems, commerce, and even criminal investigations. You'll hear incredible stories about: How postal workers secretly transported mail aboard early railroads. The challenges of delivering mail during the California Gold Rush. How express mail companies evolved into financial institutions like Wells Fargo and American Express. The truth behind the Pony Express and why it lasted only 18 months. The innovative "mail on the fly" system that kept trains moving while exchanging mail at full speed. The secretive "Silk Train" that transported millions in gold across the country. The deadly Tunnel 13 train robbery and the groundbreaking forensic investigation that followed. Why damaged mail is still delivered today—and the fascinating history of "crash covers." Plus, stick around for a fun "Did You Know?" segment about the one-of-a-kind Texarkana Post Office, where you can stand in both Texas and Arkansas at the same time. Join us for an unforgettable look at the people, innovations, and remarkable moments that helped the Postal Service connect—and protect—a growing nation. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    The Gold Rush, Railroads & the Mail: Connecting the Frontier

  4. Jul 21

    Why Millions of Books Travel Free Through the Mail

    Step behind the scenes of a remarkable 90-plus year partnership between the USPS and the Library of Congress as NLS Director Jason Broughton shares how the Free Matter for the Blind program delivers specialized print and audio materials to millions of Americans with print disabilities. This episode goes through the evolution of the program’s technology stack and highlights the diversity of their 300,000-title collection. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    Why Millions of Books Travel Free Through the Mail

  5. Jul 7

    America's Story, One Stamp at a Time

    As the United States celebrates its 250th anniversary, this special episode of Mailin’ It! explores how the country’s history has been documented for over a century in the corner of envelopes. Hosts Karla Kirby and Jeff Marino are joined by Smithsonian National Postal Museum Curator of Philately Daniel Piazza to examine how U.S. postage has evolved from simple delivery receipts into a "miniature scrapbook" that reflects American culture. Listeners will uncover the stories behind the stamps that have chronicled the American experience, from the 1865 Abraham Lincoln mourning stamp to an Apollo 11 master die that traveled to the moon in 1969, revealing how these miniature works of art have preserved the people, events, and achievements that shaped our country. Taken together, they map the story of a nation and reveal how its identity has evolved over time. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    America's Story, One Stamp at a Time

  6. Jun 23

    The Woman Who Tried to Steal Graceland

    When a mysterious company filed a fraudulent foreclosure claim due to an alleged unpaid $3.8 million loan on Graceland, it sparked one of the most audacious real estate schemes in recent history. In this True Crime episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino are joined by U.S. Postal Inspector Jan Bodón to uncover how the U.S. Postal Inspection Service foiled the plot to steal Elvis Presley’s iconic family home. Inspector Bodón takes listeners behind the scenes of the complex investigation, detailing how a trail of forged documents, digital breadcrumbs, and a burner phone led law enforcement from Tennessee to an overly ambitious fraudster in a small Missouri town. Tune in to this episode to hear the incredible twists that resulted in a nearly five-year federal sentence and gain insights on how to defend your home against deed fraud. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    The Woman Who Tried to Steal Graceland

  7. Jun 9

    From Waste to Worth: How USPS Powers the Circular Economy

    When a package arrives at your door, it’s easy to focus on what’s inside rather than what it’s shipped in—but the United States Postal Service is working to change that. In this episode, our hosts sit down with USPS Chief Sustainability Officer Jennifer Beiro-Reveille to unpack how the Postal Service is helping boost the “circular economy” by keeping packaging waste out of landfills. Discover how the USPS is turning throwaway materials like cardboard and shrink wrap into valuable resources, crushing its greenhouse gas emission targets, and how BlueEarth® services help securely and sustainably process e-waste and undeliverable mail. Tune in for this eye-opening look at how the USPS is ensuring its efforts with smart recycling, electric vehicles, and green innovation are moving customers towards a more sustainable future. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    From Waste to Worth: How USPS Powers the Circular Economy

  8. May 19

    Your Questions Answered

    What actually happens after you drop a letter in a blue collection box or click “ship” on a package? And why does tracking sometimes look confusing even when everything is moving as it should? In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino dive into the questions Postal Service customers ask most often and break down what is happening behind the scenes of the nation’s mail network. From package tracking and shipping costs to mail forwarding, delivery safety, scam prevention, and the rollout of new USPS delivery vehicles, we explore how the Postal Service handles the everyday situations customers encounter most and also learn about the online tools and customer support resources available to help make mailing and shipping easier. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

    Your Questions Answered
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As the official podcast of the United States Postal Service, Mailin’ It! takes you inside a thoroughly American institution, exploring the rich history of the USPS, going behind-the scenes of its present innovations, and discussing its dynamic future with organization and industry leaders. Join our host for a fun look at your United States Postal Service.

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