EdTech People

Matthew Setchell

The past, present and future of technology in education. Each episode features a chat with someone who makes it happen. Hosted by Matthew Setchell

  1. Oct 17

    6.3: Beyond the Fixing

    EdTech People | With Matt Setchell & Jack Marshall What happens when you suddenly find yourself responsible for an entire school's IT? And how do you go from being the person who fixes everything to the person who leads it? This fortnight, Matt and Jack have actual listener emails (yes, really!), including a question from someone who's unexpectedly stepped into an IT management role and wants to know how to survive it. We explore the realities of IT leadership, from managing expectations and communicating with senior leaders to knowing when to stand your ground, when to ask for help, and why you don't need to have all the answers. We also get into some serious safeguarding questions. Are schools really understanding the difference between filtering and monitoring? Are the checks being carried out actually proving that systems are working? And is enough being done to safeguard pupils using AI tools? Along the way, there's a discussion about cloud versus on-premises reliability, Jack's ongoing battle with printers, Matt's electric car problems, and a slightly excessive number of sound effects. In this episode: Moving from technician to IT manager — what changes? Why communication and relationships matter as much as technical knowledge. The non-negotiables of IT leadership, including cybersecurity and safeguarding. Why temporary fixes often become permanent problems. Training, qualifications and the surprising usefulness of PRINCE2. Filtering versus monitoring — and the safeguarding gaps schools may be missing. Testing and evidencing filtering and monitoring with tools like testfiltering.com and Filter Sentinel. Cloud versus on-premises infrastructure — which is more reliable? Intune, printer deployment and the challenges of managing change. Electric cars, technology adoption and why sometimes things just stop working. Get involved! We've had emails, but we're still waiting for your comments! Have a question, a challenge or a story from your own EdTech experience? We'd love to hear from you, whether you're a technician, network manager, school leader or anyone working in education. Email us at mail@edtechpeople.co.uk, leave a comment on Spotify or find us on LinkedIn and Instagram. Don't forget to follow, subscribe and share EdTech People. Real conversations about technology, education and the people behind it.

    6.3: Beyond the Fixing
  2. Sep 15

    6.1: Surviving September

    Survive September: the IT lessons schools cannot afford to miss September hits hard for edtech and IT teams, and this conversation gets straight to the point: how to survive the chaos, keep projects moving, and stop the same avoidable problems from happening again. Matt and Jack unpack the realities of back-to-school season, where summer delivery turns into September firefighting fast.Matt and Jack get honest about the pressure points that hit hardest in education IT— incomplete handovers, missing passwords, fragile legacy systems, and the endless challenge of taking over new schools or new environments with limited context. Jack brings the perspective of moving from a cloud-first world into a hybrid one, while Matt shares what it really takes to support multiple schools, multiple teams, and multiple moving parts without losing control. You’ll discover: Why password management is not optional, especially when people leave or go off sickHow to separate project support from business-as-usual support so issues do not get lost in the handoverWhy a technical plan, delivery plan, and proper closeout documentation matter more at scale than everHow SOPs, screen recordings, and central documentation turn tribal knowledge into something a whole team can useWhy AI, APIs, and automated data mapping are becoming essential for understanding systems, identity flows, and licensing across schoolsMatt also shares how his team is building a live portal that brings together data from systems like Intune, Google, Halo, HubSpot, Bob HR, and more, giving customers and internal teams visibility over devices, licences, onboarding, and procurement. Jack adds a smart angle on identity mapping, single sign-on, and using Claude to help build a clearer picture of where schools are now and where they need to get to.The bigger message is simple: if you do not know what you have, where it lives, and how it talks to everything else, you cannot make good decisions, save money, or move safely to cloud. And if you are in the middle of that September scramble, this episode offers something better than theory—it gives you perspective, practical frameworks, and a reminder that you are not the only one in the middle of it.Perfect for IT leaders, edtech teams, MSPs, and school tech staff who need a realistic reset on documentation, handover, automation, and strategy. If September feels like chaos, this one will make you feel a lot less alone.

    6.1: Surviving September

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The past, present and future of technology in education. Each episode features a chat with someone who makes it happen. Hosted by Matthew Setchell

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