NatRevMD

NatRevMD

Medical billing tips for healthcare professionals — by healthcare professionals.  This podcast is here to help private practices get paid what they’ve earned. We share real-world strategies for accurate coding, smoother billing workflows, and fewer denials — all from a team that’s been in your shoes. Whether you’re just getting started or trying to tighten up your revenue cycle, you’ll get practical advice you can actually use. Join the conversation in our Facebook Group: NatRevMDLearn more at www.natrevmd.com

  1. 1d ago

    #215 The AI Billing Trap No One Warns You About

    Send us Fan Mail A lot of practices are quietly paying for an AI tool and the staff it was supposed to replace. Same problem, double the cost. In this episode, Dr. Heather Signorelli talks with Simon (Dorien Simon) of Narrows Advisors about where AI actually works in medical billing right now, where it does not, and how to avoid the mistakes that waste the most budget.  The Last Mile Gap: EHRs and most AI vendors handle a large share of a workflow automatically, but the final action (officially submitting an appeal, adding the codes, hitting send to the clearinghouse) is often still a human decision. Simon walks through why vendors tend to stop short of full ownership.  Buy vs Build Isn't the Real Question: Simon explains why practices get stuck comparing vendor feature lists instead of first mapping their own denial and labor data, and why that order matters.  Where AI Is Actually Ready: Eligibility verification and AI scribes are the two most mature use cases today. AR and denial management, despite being everyone's biggest pain point, remain the messiest and least automatable part of revenue cycle.  The Double-Paying Trap: Buying an AI license without reducing your team's hours means paying for the software and the staff. Simon breaks down how to actually estimate expected time savings before signing anything.  Change Management Is the Real Blocker: If staff believe AI is coming for their job, they will not train it well, or they will leave. The reframe that works: this changes the work, not the headcount.  You Need a Referee: Vendor integration typically takes months, not the “seven days to live” promised on a sales page, and it needs one internal owner coordinating IT, testing, and the vendor relationship.  Reference tables: None this episode.  Three Actions This Week  •  Map where your team's time and your denial volume actually intersect, before you take a single vendor call.  •  Ask any AI vendor pitching you exactly what percentage of the workflow they handle end to end, and get specific about what is left for your team.  •  Name one person internally, even part time, who will own vendor integration, testing, and IT coordination before you sign anything.  Resources (CTA priority order)  1. 30-Day Revenue Recovery Plan: eligibility.natrevmd.com/nrc/-30day-revenue-recovery-plan  2. Watch the NatRevMD Briefing (VSL): eligibility.natrevmd.com/vsl  3. Payment Posting Audit Checklist: eligibility.natrevmd.com/payment-posting-checklist  4. RECOVER Diagnostic Quiz: natrevmd.com/quiz  5. Guest resource: Narrows Advisors, narrowsadvisors.com

  2. 2d ago

    #214 $44,400 a Year, Just From One Code

    Send us Fan Mail Most payer negotiations start with a feeling. This one starts with a number: percentage of local Medicare, the single most useful tool for comparing payer rates.  The one number: Percentage of local Medicare turns a raw dollar amount into something comparable across payers, localities, and codes. Step 1: Pull 12 months of paid-claim data by payer and CPT/HCPCS code, using allowed amounts and units, not charges. Step 2: Rank opportunities by payer, CPT, annual units, and revenue gap, not by frustration. Step 3: Build a focused, five to ten code evidence package that pre-answers the payer's objections. Three actions this week:  Pull 12 months of allowed-amount data for your top 10 to 20 codes by payer Calculate percentage of local Medicare for each using the CMS Physician Fee Schedule Look-Up Tool Rank by annual revenue gap, not by which payer frustrates you most Episode breakdown  00:00 Hook and EP213 callback 00:45 The reframe 02:30 The one number: percentage of local Medicare 06:00 Step 1: pulling the right data 10:00 Step 2: high-volume, low-rate intersections 13:00 Step 3: building the evidence package 17:00 The five takeaways 19:00 Close and next episode Resources  Practice Revenue Leak Scorecard: eligibility.natrevmd.com/nrm-revenue-scorecard-v3 30-Day Revenue Recovery Plan: eligibility.natrevmd.com/nrc/-30day-revenue-recovery-plan Metrics Audit Review (free, physician-led): eligibility.natrevmd.com/metrics-audit-natrevmd CMS Physician Fee Schedule Look-Up Tool: cms.gov/medicare/physician-fee-schedule Previous episode: EP213, What's Actually Changing in Healthcare Reimbursement in 2027

  3. 6d ago

    #213 The 2027 Reimbursement Change That Isn't a Fee Cut

    Send us Fan Mail 2027 is not one reimbursement change. It's multiple changes moving at different speeds, some proposed, some confirmed, and the most expensive mistake is treating all of them like the same fee-schedule cut.  Change 1, Medicare rates: CMS has proposed two 2027 conversion factors. The headline percentage is never your practice's percentage. Model your own top codes. Change 2, global procedures: Same-day E/M billed with a global procedure is getting more scrutiny. Documentation, not billing habit, decides whether it survives an audit. Change 3, specialty codes: New 2027 OB/GYN coding replaces the bundled global obstetric payment. The pattern applies to every specialty as codes get more specific. Change 4, digital care: Remote monitoring reimbursement is becoming more conditional on established-patient status, a documented initiating visit, and employed clinical staff. Change 5, rate transparency: Federal transparency files make commercial negotiated rates newly accessible, setting up next episode's data methodology. Three actions this week:  Pull your top 20 Medicare CPT codes by allowed dollars Check whether your practice bills E/M on the same day as global procedures, and audit the documentation If you run remote monitoring, confirm employed clinical staff and a documented initiating visit Episode breakdown  00:00 Hook 00:40 The 2027 reframe 03:00 Change 1: Medicare rate nuance 07:00 Change 2: Global procedure scrutiny 11:00 Change 3: OB/GYN as the specialty example 15:00 Change 4: Digital care conditions 18:00 Change 5: Rate transparency 20:00 The three-question diagnostic 23:00 Close and next episode Resources  2027 Revenue Impact Brief: eligibility.natrevmd.com/know-where-2027-will-impact-your-practices-revenue-free-brief-natrevmd Metrics Audit Review (free, physician-led): eligibility.natrevmd.com/metrics-audit-natrevmd Website: natrevmd.com Referenced: EP210, the Modifier 25 framework Coming next: EP214, the one number to know before you negotiate with a payer

  4. Sep 9

    #212 High Income Is Not the Same as Wealth: What Physician Owners Must Decide Before Their Next Dollar Arrives

    Send us Fan Mail Resources  MoneyFitMD: moneyfitmd.com natrevmd.com Dr. Latifat never learned anything about money in medical school, and by her own account avoided it entirely until fear of ending up like her burned-out attendings forced her to face it. She paid off $200,000 in student loans in about two and a half years without extra shifts, then built MoneyFitMD to help other women physicians do the same.  Why physicians pay themselves last  Most physician owners don't set out to skip their own paycheck. Dr. Latifat points to a scarcity mindset, a fear that there's never going to be enough, no matter what the actual numbers say. Physicians usually aren't motivated by money itself, they're motivated by security, time with family, and not worrying about the future. The work is connecting those things to an actual plan.  The story that changes the stakes  Dr. Latifat shares the story of a physician forced to close her practice for health reasons. Because she'd focused all her energy on the business and never built personal wealth outside of it, closing the practice meant she had nothing to fall back on. Her point: your business is not your wealth, it's a separate entity, and your business should be funding your personal wealth, not standing in for it.  It's 20 percent math, 80 percent psychology  Dr. Latifat's take: physicians are good at the math, they run successful practices and understand billing. What trips them up is behavior. She's writing her third book on exactly this problem.  The CEO Money Hour  One hour a week, same time every week if possible (hers is Fridays), spent entirely on personal finance, not business finance. It solves two problems at once: not having time, and not knowing what to do with the time you have. Dr. Latifat has clients who've built physical rituals around it, a dedicated space, even a specific mug, because the habit is as much psychological as it is financial.  Two paths  For physicians who avoid money entirely and want a simple foundation, MoneyFitMD offers a 16-week foundational program covering debt, spending, and the financial basics. For physicians whose finances are stable but who want their wealth and their life to actually line up, there's Wealth Village, an ongoing community built around a broad definition of wealth: money, assets, time, relationships, and play.  This week, try this  Block one hour this week, same time if you can manage it, and spend it only on personal finance. No business numbers allowed. Ask yourself the question the episode keeps coming back to: if your practice closed tomorrow, what would you personally have? Grab Dr. Latifat's CEO Money Hour download to structure that first session instead of starting from a blank page. Episode breakdown  How a GI doctor becomes a money coach COVID and founding MoneyFitMD Why physicians pay themselves last Business success versus personal wealth It's 20 percent math, 80 percent psychology The CEO Money Hour Two paths: the foundational program and Wealth Village

  5. Sep 8

    #211 $1.3 Million and 18 Days: What a Cyberattack Actually Costs an Independent Practice

    Send us Fan Mail Resources  Cybersecurity Incident Response Checklist: https://eligibility.natrevmd.com/natrevmd-cybersecurity-checklist natrevmd.com Trusted Resources: https://natrevmd.com/trusted-resources/ A healthcare record sells for 10 to 40 times more than a credit card number on criminal markets, and it cannot be cancelled the way a card can. Independent practices hold that data with the least defense in the entire healthcare system: one IT contractor, a server in a closet, and no one whose job it is to think about security. Attackers know it.  Why independent practices are the target  Three attack vectors specific to practice settings:   Phishing emails that look like they are from an EMR vendor, billing company, or payer. Remote access set up for telehealth or post-COVID flexibility that was never properly secured. Third-party vendor access, where a billing company or IT contractor gets breached and the practice is compromised through them.  What to do in the first 24 hours if you are hit  1.  Isolate immediately. Disconnect affected systems from the network, but do not power them down, powered systems preserve evidence forensic teams need.  2.  Call your cyber insurance carrier first, then your attorney. Do not call the attackers, and do not pay anything without guidance.  3.  Document everything from the moment you discover the breach. This becomes the foundation of your HIPAA breach report if one is required, and the 60-day notification clock starts at discovery.  4.  Do not restore from backup until forensics has cleared the system. Restoring too early can reintroduce the attack.  Three asks for your team this week  Ask your IT contractor: do we have multi-factor authentication enabled on our EMR, our email, and our remote access tools? If not, when can you turn it on? Ask your IT contractor: when was the last time we tested a restore from our backup? Can you run a test this month? Call your business insurance broker: do we have cyber liability coverage? If not, what would it cost to add it? Episode breakdown  Why independent practices are the target Three attack vectors specific to practice settings Five things most practices are not doing What to do in the first 24 hours if hit Three asks for your team this week

  6. Sep 4

    #210 1 in 5 Modifier 25 Claims Might Not Survive an Audit

    Send us Fan Mail Resources  RECOVER Diagnostic: https://eligibility.natrevmd.com/recover-quiz-lp natrevmd.com Payment Posting Audit Checklist: https://eligibility.natrevmd.com/payment-posting-checklist Show notes  A provider sees a patient for a scheduled procedure. A separate problem comes up mid-visit, gets evaluated, and the practice bills both services with Modifier 25 attached. The claim pays, and everyone moves on, until that same claim gets swept into a targeted payer audit because the documentation never actually supported a separate, significant E/M service.  The three failure patterns  Routine pre-procedure work billed as a separate visit:   Baseline assessment before a procedure, confirming the patient is appropriate, reviewing labs, checking vitals, is part of the procedure. It is not a separate E/M, and Modifier 25 does not apply just because something happened before the procedure.  Cloned or thin documentation:   An assessment and plan identical to the note from two visits ago, or a problem mentioned in one line with no distinct plan, will not survive a payer review. The documentation has to show medical decision-making distinct from, and above and beyond, the procedure.  Modifier 25 used to override a denial:   A claim gets bundled and denied, someone appends Modifier 25 and resubmits, and it pays. If the documentation never supported a separate E/M, that resubmission was not a correction. It was a workaround, and it is exactly the pattern payer audits look for. The global period trap  Global periods run 10 days for minor procedures and 90 days for major surgeries. During that window, routine E/M care for the same procedure is bundled and not separately billable, even with Modifier 25 attached. A genuinely unrelated new problem may have a path to separate billing, but it needs documentation of the unrelatedness and compliance with payer-specific global period rules. Procedural specialties, surgical groups, orthopedics, gastroenterology, dermatology, OB/GYN, carry the most risk here.  The five-question audit test  1.  Was a significant E/M service actually performed, beyond the usual work of the procedure?  2.  Is the separate problem, assessment, and management clearly visible in the documentation?  3.  Would the E/M have been separately reportable if the procedure had not occurred that day?  4.  Do current NCCI, global-period, and payer-specific rules allow Modifier 25 here?  5.  Could the practice defend this claim on the medical record alone, not just the modifier?  Three actions this week  Pull 20 to 30 Modifier 25 claims from the last 90 days across your most frequent providers and run each one through the five-question test. Where claims fail, start with provider education, one conversation with examples from their own documentation, not a policy memo. If more than 20 percent of the sample fails, add a pre-release review for high-frequency or high-risk providers for 60 to 90 days while the pattern corrects. Episode breakdown  The setup: what Modifier 25 is actually supposed to communicate The three failure patterns Three cases: yes, no, or verify The global period trap The five-question audit test Running your own Modifier 25 practice audit

  7. Sep 1

    #209 She Left the Colonoscopy Treadmill. Here Is How She Gets Paid Now

    Send us Fan Mail  Dr. Emily Ward knew in March 2020 that she was done. She left her gastroenterology partnership in 2023. The reason for the gap was not fear. The practice worked, the money was good, and staying was the rational choice every morning until it was not. She joins Heather to walk through what she built after that, and the part nobody puts in the announcement post: how you actually get paid once you step outside the systems that normally do the paying.  THE BACKGROUND  Board certified in internal medicine and pediatrics before gastroenterology, with early microbiome research behind her. Ten years in private practice, most of it colonoscopy after colonoscopy with very little conversation attached.  THE FIRST PIVOT  GutsyRx, an online gut and rectal health marketplace for women, built for the patient she was in 2020: postpartum, perimenopausal, and unable to find anyone to talk to about it.  THE SECOND PIVOT  The community kept asking when she was coming back to see people in person. She opened a cash-pay concierge clinic in 2025. No payer contracts, opted out of Medicare.  THE THREE PAYMENT PATHWAYS  Pathway 1: her own cash-pay endoscopy center. She got as far as a pro forma with a consultant who had launched endoscopists before. His read was that she would need payer contracts for the numbers to work, which defeated the point.  Pathway 2: employment at a facility, patients paying her consultation fee and running the procedure through insurance. Compliance gets murky against a Medicare opt-out, and she loses the scheduling control that makes high-touch care possible.  Pathway 3: the hybrid, and the one she runs. Patients pay her professional fee directly. Facility, anesthesia, and pathology go through insurance or cash, patient's choice. Every patient so far has chosen insurance for that portion.  WHAT SHE WOULD DO DIFFERENTLY  She would not have built the WordPress and custom e-commerce platform to the depth she did. That capital would have moved further inside the in-person practice.  THREE ACTIONS THIS WEEK  • Write down which parts of your week you would keep if the revenue stayed flat. That is the list worth building around.  • If you run any cash-pay service alongside insurance, confirm the two sides reconcile independently and nothing is being written off into the gap.  • Before your next platform investment, ask what the same build would cost eighteen months from now. The answer has changed.  OUR GUEST  Dr. Emily Ward, MD, GutsyRx  gutsyrx.com  |  Instagram @gutsyrx_guthealth  |  LinkedIn: [insert profile URL]  FREE RESOURCE  Practice Financial Health Dashboard for Physicians  eligibility.natrevmd.com/free-practice-financial-health-dashboard-for-physicians-natrevmd  RECOVER DIAGNOSTIC  eligibility.natrevmd.com/recover-quiz-lp  MORE FROM US  Payment Posting Audit Checklist: eligibility.natrevmd.com/payment-posting-checklist  Everything else: natrevmd.com  MENTIONED  The 6 Types of Working Genius by Patrick Lencioni

  8. Aug 28

    #208 The Medicare Rule That Means You Cannot Bill for Half the Lab Tests You Order

    Send us Fan Mail Part two of two. If you send a specimen to an outside lab and they bill you eighteen dollars for it, eighteen dollars is the most you can bill Medicare. Not your contracted rate. That is the anti-markup rule, and it is one of two things that quietly rewrite the math on in-office lab.  What to pull first. Start from your last 90 days of reference lab orders, grouped by test name and CPT code. That is demand, not a projection. Then map each test to its PAMA rate from the CMS Clinical Laboratory Fee Schedule, and check whether your commercial payers hold a separate lab fee schedule from your office visit schedule. Many do.  How Medicare lab billing works. Medicare pays the lesser of your billed charge or the PAMA rate, and there is no negotiating it. Billing $45 against an approximately $18 rate pays approximately $18. The anti-markup rule then says that if you did not perform the test yourself under your own CLIA certificate, you cannot bill Medicare above what the reference lab charged you. And ordering provider enrollment matters, because lab bills under the ordering NPI directly and incident-to does not apply.  The four costs that get underestimated. Reagent per reportable result, QC materials run daily whether or not you test a patient, proficiency testing for moderately complex, and staff time. That last one decides it: five to fifteen minutes per rapid test, which at twenty tests a day is $42 to $175 in daily labor.  The honest ceiling. On rapid strep at a blended $19 with about $10.80 of variable cost, contribution margin is $8.20 a test and break-even is about 43 tests a month. A practice converting 126 of 180 referred strep tests clears roughly $681 a month from strep alone. A full waived menu at good volume might reach $3,000 to $6,000 a month. Real money, and a real compliance program.  Three actions this week  Have your billing team pull 90 days of send-out orders grouped by test name and CPT code. That single report is your demand baseline. Look up the current PAMA rate for every test on your candidate menu at the CMS Clinical Laboratory Fee Schedule for your year and locality. Check how your send-out tests are currently being billed to Medicare against the anti-markup rule, before you model anything new. Episode breakdown  Segment 1: what to pull before any revenue projection Segment 2: how Medicare lab billing actually works, three rules Segment 3: the business case model and a worked break-evenResources  Practice Financial Health Dashboard for Physicians  eligibility.natrevmd.com/free-practice-financial-health-dashboard-for-physicians-natrevmd RECOVER Diagnostic  eligibility.natrevmd.com/recover-quiz-lp CMS Clinical Laboratory Fee Schedule  cms.gov/medicare/payment/fee-schedules/clinical-laboratory Trusted resources library  natrevmd.com/trusted-resources/ Part 1: EP207, should you bring lab testing in-house?

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Medical billing tips for healthcare professionals — by healthcare professionals.  This podcast is here to help private practices get paid what they’ve earned. We share real-world strategies for accurate coding, smoother billing workflows, and fewer denials — all from a team that’s been in your shoes. Whether you’re just getting started or trying to tighten up your revenue cycle, you’ll get practical advice you can actually use. Join the conversation in our Facebook Group: NatRevMDLearn more at www.natrevmd.com

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