The Happy Customer Channel

Buena Vista Creative
  • 5.0 (10)
  • Entrepreneurship
  • Updated Weekly

YouTube and Podcast series around providing excellent customer service to any industry.

  1. 6d ago

    EP. 115 - Kim Bokamper: From NFL Star to Business Owner | Lessons Beyond Football

    From playing under Don Shula and alongside Dan Marino to becoming one of South Florida's most recognizable sports broadcasters and successful restaurateurs, Kim discusses the lessons that carried him through every chapter of his life. In this conversation, Kim opens up about: • His journey from overlooked college athlete to NFL first-round draft pick • Life with the legendary Miami Dolphins • What made Don Shula and Dan Marino special • Transitioning from football into business • Building successful restaurants, including Catch & Cut Las Olas • Leadership, discipline, customer service, and entrepreneurship • Advice for succeeding long after your first career ends Whether you're a Dolphins fan, entrepreneur, business owner, or simply looking for inspiration on reinventing yourself, Kim's story is packed with practical lessons and unforgettable stories.

    EP. 115 - Kim Bokamper: From NFL Star to Business Owner | Lessons Beyond Football

  2. Aug 5

    EP. 114 - How a Sopranos Superfan Built a Jewelry Brand | Daniel Acosta

    Daniel joins us to discuss turning an online community into a product, building an authentic brand around your passion, and why The Sopranos continues to connect with new generations. We also go deep into the show’s biggest questions and theories: • Did Paulie betray Tony? • Was Christopher secretly working with the FBI? • Is Adriana buried beneath Carmela’s spec house? • What really happened in the final scene? • And what would a seventh season look like?

    EP. 114 - How a Sopranos Superfan Built a Jewelry Brand | Daniel Acosta

  3. Jul 29

    EP. 113 - 5 Things FIFA Got Right at the 2026 World Cup

    After attending six FIFA World Cup matches across four cities, Dan shares the five things FIFA got right—from transportation and technology to volunteers, fan engagement, and flawless execution. In this quick episode, discover how FIFA: ⚽ Kept thousands of fans moving efficiently 📱 Used its app to simplify the entire customer journey 🙌 Empowered volunteers to deliver memorable service 🏟️ Turned matchday into a complete fan experience 🌎 Coordinated an enormous event across three countries The biggest takeaway? Great customer experience isn’t an accident. It’s thousands of people getting hundreds of little things right.

    EP. 113 - 5 Things FIFA Got Right at the 2026 World Cup

  4. Jul 22

    How FIU Baseball Is Building a Winning Culture | Juan Alvarez

    Drawing on more than 30 years of professional baseball experience as a player, scout, and coach, Juan takes us inside the realities of modern college recruiting, the impact of NIL, the transfer portal, and what separates elite performers from everyone else. He also provides a rare behind-the-scenes look inside MLB draft war rooms, where scouts and executives debate the future of the game's next stars. Whether you're a coach, business leader, recruiter, entrepreneur, or customer experience professional, this conversation is filled with practical insights on leadership, character, decision-making, talent evaluation, culture, and building high-performing organizations.

    How FIU Baseball Is Building a Winning Culture | Juan Alvarez

  5. Jul 8

    EP. 111 – Seth Levit | How Leaders Build Winning Cultures | Miami Dolphins

    Drawing from decades with the Miami Dolphins organization, Seth reflects on leadership lessons from legendary football figures including Jimmy Johnson, Dan Marino, Jason Taylor, and the lasting influence of Don Shula. From building high-performing teams and managing crises to creating strong workplace cultures and telling compelling stories through podcasting, this conversation is packed with valuable insights for leaders in every industry. Whether you're a business owner, customer service leader, sports fan, marketer, or aspiring podcaster, you'll walk away with practical lessons on leadership, accountability, culture, and what it really takes to build winning organizations. In this episode you'll learn: ✔️ The leadership traits shared by championship organizations ✔️ Why strong culture exists even when the boss isn't around ✔️ Lessons from working inside the Miami Dolphins organization ✔️ Crisis management and public relations under pressure ✔️ Building one of the top Miami Dolphins podcasts ✔️ How podcasting and storytelling have transformed sports media ✔️ The mission and impact of the Jason Taylor Foundation ✔️ Why accountability and character matter more than talent

    EP. 111 – Seth Levit | How Leaders Build Winning Cultures | Miami Dolphins

  6. Jun 24

    EP. 110 - James Oyola | The Customer Service Playbook Behind FIFA's World Cup

    James shares how FIFA is preparing to serve millions of fans, manage customer care at scale, build multilingual support teams, and create a consistent customer experience across the United States, Canada, and Mexico. We also explore leadership, emotional intelligence, communication, conflict resolution, and the principles behind his book, The Helpful Leader. Whether you're a business leader, entrepreneur, customer service professional, contact center executive, or sports fan, this episode offers valuable lessons on leadership, culture, and delivering exceptional customer experiences.

    EP. 110 - James Oyola | The Customer Service Playbook Behind FIFA's World Cup

  7. Jun 10

    Why Every Beverage Brand Is Changing Right Now | Ex-PepsiCo Executive Explains

    From protein drinks and prebiotic sodas to GLP-1 medications, TikTok product discovery, and the battle for retail shelf space — Rich explains what’s really happening inside the modern CPG industry and why legacy brands are struggling to keep up. We discuss: Why the beverage industry is changing so fast How GLP-1s are reshaping food & drink habits The rise of protein beverages and “health halo” products Why consumers are reading labels more than ever The psychology behind packaging and shelf design How TikTok influences what people buy What most direct-to-consumer brands get wrong Why smaller brands can outmaneuver giant corporations The future of alcohol, wellness, and consumer trends Rich also shares lessons from his years at PepsiCo and explains how today’s winning brands combine indulgence, health, and smart consumer insights. If you’re interested in marketing, branding, e-commerce, consumer psychology, food & beverage trends, or entrepreneurship — this episode is packed with insights.

    Why Every Beverage Brand Is Changing Right Now | Ex-PepsiCo Executive Explains

  8. May 27

    Inside Miami’s Football Mecca: The Untold Story of Traz Powell Stadium

    We dive into: The history of Traz Powell Stadium The real story behind Traz Powell Miami’s football culture and “305 pride” Legendary players and rivalries The iconic “Voice” of Traz Powell, Mr. Wilcox Why Miami football means more than just football Nicanson's filmmaking journey and future projects If you love documentaries, football culture, Miami history, or stories about community and legacy — this episode is for you.

    Inside Miami’s Football Mecca: The Untold Story of Traz Powell Stadium
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About

YouTube and Podcast series around providing excellent customer service to any industry.

Information

  • Creator
    Buena Vista Creative
  • Years Active
    2022 - 2026
  • Episodes
    126
  • Rating
    Explicit
  • Copyright
    © 2026 The Happy Customer Channel
  • Show Website
    The Happy Customer Channel

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