Hospitality Daily Podcast

Josiah Mackenzie
  • 4.8 (43)
  • BUSINESS
  • UPDATED DAILY

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

  1. Stop Treating AI Like a Threat to Hospitality - Peter Ricci, Florida Atlantic University

    9H AGO

    Stop Treating AI Like a Threat to Hospitality - Peter Ricci, Florida Atlantic University

    In this episode, Dr. Peter Ricci, Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares a practical view of AI in hospitality. He explains why the fear around AI is overblown, where it fits best in operations, and how leaders should use it to support better decisions without losing the human judgment guests still need. You’ll hear how Peter thinks about staffing after industry crises, AI’s role in talent acquisition and guest experience, and why hospitality teams need more hands-on practice instead of another high-level AI panel. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    12 min
  2. Why Hotels Raised Pay and the Quit Rate Got Worse - Peter Ricci, Florida Atlantic University

    1D AGO

    Why Hotels Raised Pay and the Quit Rate Got Worse - Peter Ricci, Florida Atlantic University

    In this episode, Dr. Peter Ricci, the Director of the Hospitality and Tourism Management Program at Florida Atlantic University, shares why the industry's progress on workforce flexibility lands at a "three out of ten," what his recent research reveals about rising quit rates, and what the next generation of hospitality students actually wants. Connect with Peter on LinkedIn and explore his work at the FAU Hospitality and Tourism Management Program or his faculty profile.  Read his Lodging Magazine piece, "A Return to Tried and True: Best Practices to Ameliorate the Lodging Industry's High Quit Rate."  Listen to Peter's prior Hospitality Daily episode.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    22 min
  3. Build Hotel Value by Healing the Land - Hans Pfister, Cayuga Collection

    2D AGO

    Build Hotel Value by Healing the Land - Hans Pfister, Cayuga Collection

    In this episode, Hans Pfister, President at Cayuga Collection, shares how his team turned a sheep farm, an abandoned lot, and a former cacao plantation into properties where guests now spot sloths, pumas, and native birds from their decks. Hans explains why he calls this "luxury rewilded," how healing the land turns team members into guardians of the property, and why the way you describe your hotel determines the kind of guests who walk through the door. Properties referenced: Aguas Claras in Puerto Viejo, Arenas del Mar in Manuel Antonio, and Senda Monteverde. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    10 min
  4. How a Coffee Table Book Turns Guests Into Raving Fans - Hans Pfister, Cayuga Collection

    3D AGO

    How a Coffee Table Book Turns Guests Into Raving Fans - Hans Pfister, Cayuga Collection

    In this episode, Hans Pfister, the Co-Founder and President at Cayuga Collection, shares how his team makes sustainability visible, human, and worth caring about for guests. You will hear how The Cayuga Way book, local leadership, and back-of-house tours turn their work into stories guests can feel and remember. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    14 min
  5. Stop Waiting for the Big Wins to Celebrate - James Ferguson

    4D AGO

    Stop Waiting for the Big Wins to Celebrate - James Ferguson

    In this episode, James Ferguson, the author of Seek the Good and Celebrate and creator of the Confetti leadership model, shares how his cancer journey reshaped his approach to leading hotel teams and why hospitality leaders should celebrate progress, not just outcomes. Mentioned in this episode: Confetti-Man.com (where to get the book)The Confetti Culture Playbook (James's first book)Previous episodes with James: Our "culture committee" helps us build and scale the culture we wantHow We Improved Employee Satisfaction From 2.5 to 4.7/5 on GlassdoorHow We Built An On-The-Spot Employee Recognition Program To Motivate Our Teams A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    27 min
  6. Self-Driving Cars and Hospitality's 3 Lenses for Experience - Susie Arnett

    5D AGO

    Self-Driving Cars and Hospitality's 3 Lenses for Experience - Susie Arnett

    In this episode, Susie Arnett, Director of Wellness Programming at Six Senses, shares what happened when a self-driving car company asked her to design a "moving sanctuary," and how the three pillars she landed on (productivity, social, and wellbeing) apply to any space where people spend time. You'll come away with a framework for thinking about hospitality across cars, schools, hospitals, and senior living, and a test you can use on your property tomorrow. Read Susie's full take on this work in The Moving Sanctuary, and follow more of her writing at The Transformational Concierge. Previous episodes with Susie: From MTV Producer to Leading Wellness Programming: Lessons and Observations for HospitalityThe Istanbul Insight: What Modern Spas Are Missing"Collective Effervescence" Is the Point of HospitalityAI Knows What Your Guests Need Before You Do  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    8 min
  7. AI Only Works for Hotels in This Order: Data, Intelligence, Action - Stephen German, Actabl

    APR 24

    AI Only Works for Hotels in This Order: Data, Intelligence, Action - Stephen German, Actabl

    In this episode, Stephen German, the Senior Vice President of Product at Actabl, shares his three-layer framework for putting AI to work in hotels: the data foundation, surfacing intelligence, and agentic AI. You'll learn why most hotel AI projects stall before they start, what needs to be true inside your tech stack before agents can deliver value, and why Stephen believes time in the AI market beats timing it. Learn more about Actabl, and its products: ProfitSword, Hotel Effectiveness, Alice, and Transcendent. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    13 min
  8. How BWH Helps Hotel Owners Cut Costs Through Operations - Larry Cuculic

    APR 23

    How BWH Helps Hotel Owners Cut Costs Through Operations - Larry Cuculic

    In this episode, Larry Cuculic, the President and CEO of BWH Hotels, shares how a brand built around owners produces different decisions. You'll hear how elected hotelier directors, member market area protections, and a $1.3 billion member-only insurance program translate structural alignment into real financial relief for independent operators.  You may also enjoy our other episodes with Larry: How Mentors Shaped My LeadershipHospitality Starts Before Guests Step on Property A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

    17 min
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4.8
out of 5
43 Ratings

About

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

Information

  • Creator
    Josiah Mackenzie
  • Years Active
    2022 - 2026
  • Episodes
    1.3K
  • Rating
    Clean
  • Copyright
    © 2026 Hospitality Daily Podcast
  • Show Website
    Hospitality Daily Podcast

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