Lean 911

Mark DeLuzio
  • 4.2 (15)
  • Management
  • Updated Biweekly

The Lean 911 Podcast is where you'll have a voice directly from the gemba. Host, Mark DeLuzio, President and CEO of Lean Horizons Consulting and the principal architect of the Danaher Business System, relies on his three decades of lean successes as well as his failures to answer your most challenging questions regarding your lean transformation.

  1. 7h ago

    The Danaher Business System - 12 Things I'd Do Differently

    When you build something that stands the test of time, it's tempting to believe you'd do it the same way all over again. But experience has a way of changing your perspective. In this episode, I look back at the creation of the Danaher Business System and share 12 things I would do differently if I were building it today. From placing greater emphasis on management systems over individual tools, to developing stronger problem-solving leaders, eliminating performance reviews, focusing on upstream process improvement, and leading with leading indicators instead of lagging metrics, these are lessons earned through decades of applying and refining DBS. This isn't about second-guessing a successful system—it's about recognizing that even the best operating systems can evolve. If you're building a business system, leading a transformation, or trying to create a culture of continuous improvement, these reflections may help you avoid mistakes I only recognized in hindsight. In this episode, you'll learn: Why management systems matter more than individual improvement tools. The importance of developing leaders who can coach and teach problem-solving. How performance management and organizational structure can either accelerate or hinder improvement. Why upstream thinking, engineering excellence, and leading indicators deserve more attention. Twelve practical lessons I'd apply if I were building the Danaher Business System again. Whether you're a CEO, operating executive, private equity leader, or continuous improvement practitioner, this episode offers a candid look at what experience teaches us after the work is done—and what I'd do differently if I had the opportunity to start over.

  2. Jul 15

    Be The Magic: 4 Phases to Transform Your Life with Manish Chauhan

    What if the biggest transformation in your life begins with a simple shift in perspective—not from believing life is happening to you, but realizing it is happening through you? In this episode, we explore Be The Magic: 4 Phases to Transform Your Life by Manish Chauhan, a practical and deeply reflective guide that blends timeless spiritual wisdom with modern psychology, neuroscience, and real-life coaching. Together, we'll unpack the book's four transformative phases—Victimhood, Intention, Inspiration, and Awakening—and discover how each stage offers an opportunity to move toward greater clarity, purpose, and inner freedom. We'll also dive into the book's MAGICx framework, which combines Meditation, Affirmation, Gratitude, Inspiration, Compassion, and eXercise into an actionable daily practice. Along the way, we'll explore ideas inspired by vision boards, present-moment awareness, The Work of Byron Katie, the Silva Method, minimalism, surrender, and other powerful approaches to personal growth—all woven together into an accessible roadmap for lasting transformation. Whether you're seeking greater fulfillment in your relationships, career, health, finances, or spiritual life, this conversation will leave you with practical insights, thought-provoking questions, and simple practices you can begin using today. If you're ready to stop waiting for life to change and start becoming the source of that change, this episode is for you. It's time to stop chasing magic—and start being it.

  3. Jul 1

    25th Anniversary Episode: Lean Horizons' Reflections - The Rise of Lean Theater

    As Lean Horizons celebrates its 25th anniversary, founder Mark DeLuzio reflects on a quarter century of transformation work across six continents and dozens of industries. In this special episode, Mark examines the evolution—and in some cases, the dilution—of Lean thinking since the early days of the Toyota Production System's global expansion. How did a management system built on scientific thinking, respect for people, and leadership development become, in many organizations, a collection of tools, certifications, events, and visual displays? When did Lean transformation give way to Lean Theater? Mark explores the "telephone game" effect that has altered Lean's original meaning over multiple generations of practitioners, consultants, academics, trainers, and certification programs. He discusses the rise of credentialism, the commercialization of Lean, the shortage of experienced transformation leaders, and the growing gap between performing Lean activities and achieving real business transformation. Drawing on 25 years of hands-on experience, this episode challenges leaders to ask a difficult question: Are we practicing Lean—or merely performing it? Whether you're a Lean practitioner, executive, consultant, or student of organizational excellence, this candid reflection offers valuable lessons on what has been lost, what still works, and what the future of Lean must look like if it is to remain relevant for the next generation. In This Episode: The evolution of Lean over the last 25 years How TPS principles became diluted through the "telephone game" effect The difference between Lean transformation and Lean Theater Why certifications don't equal capability The commercialization of Lean and its unintended consequences The shortage of experienced transformation leaders Lessons learned from organizations across six continents Why the fundamentals of Lean still matter more than ever The future of Lean doesn't require new tools. It requires rediscovering the principles that made Lean powerful in the first place.

  4. Jun 15

    How Hansei Builds Better Leaders

    A CNC machine crashed on the shop floor. Nathan Corliss walked out as a young supervisor, angry and ready to blame the operator. What happened next became one of the most important leadership lessons of his career. Mark DeLuzio and Nathan talk about the moment that forced Nathan to confront his own behavior as a leader, and how the scars on his knuckles became a permanent reminder to pause, reflect, and lead differently. The conversation centers on hansei, the Lean practice of honest self-reflection, and why it matters when pressure is high, mistakes are visible, and people are watching how leaders respond. You'll hear how one shop floor incident connects to emotional intelligence, respect for people, Kaizen report-outs, after-action reviews, standard work, compliance, and the danger of fear-based leadership. For Lean leaders, CI managers, plant managers, and executives, this episode is a practical reminder that culture is shaped in the moments when things go wrong. The real test is not whether leaders know the right Lean language. It is whether they can own their mistakes, protect trust, and help people improve without shutting them down.

  5. Jun 1

    Replay: Standard Work

    This is an unedited replay of a previous Lean 911 episode, originally published on January 13, 2023. We're bringing it back because the issue still causes Lean transformations to stall, drift, or flatline. One of the most misunderstood parts of Lean, Standard Work, is often dismissed as unnecessary. So many companies contend that they are "doing" Lean, but leave Standard Work by the wayside. In this episode, you'll learn the answers to the most perplexing questions, notions, and beliefs regarding Standard Work, which is a key component of the Toyota Production System.

  6. May 15

    The Six Sigma Hysteria

    In this episode, we dive into the rise, dominance, and controversy surrounding Six Sigma — the corporate improvement system that promised near-perfect quality and became a management obsession across America. From Motorola's statistical revolution to Jack Welch's aggressive rollout at General Electric, Six Sigma evolved from a useful quality tool into what some critics call a full-blown corporate ideology. Drawing from Mark DeLuzio's provocative essay "The Six Sigma Hysteria," we explore why many Lean practitioners believed Six Sigma created more bureaucracy than breakthrough innovation. We unpack the clash between Lean thinking and Six Sigma methodology, the explosion of belt certifications and consulting culture, and the argument that companies became obsessed with measuring defects while ignoring waste, flow, and human creativity. Along the way, we examine real-world stories from Toyota, Danaher, and GE, and from factory floors where frontline employees solved problems that data alone could not. We also ask a bigger question: Are modern businesses repeating the same mistake today with AI, Agile, and productivity frameworks? This episode is about more than Six Sigma. It's about the danger of turning tools into religion — and what happens when companies mistake methodology for culture.

  7. May 1

    Your Machines Are Lying to You, and So Are Your Equipment Vendors - The Hidden Waste Most Manufacturing Engineers Ignore

    Manufacturing Engineers pride themselves on precision, but what if the biggest waste is hiding in plain sight—inside the equipment itself? In this episode, we challenge the status quo: excess feeds, slow speeds, and bloated cycle times that no one questions. Even worse, capital equipment is often purchased without alignment to Lean principles—locking in inefficiency for years. Learn how to look at Capital Equipment from a Lean lens…you will find out that equipment vendors are not your friend! We’ll break down how this happens, why it persists, and what engineers should be doing instead. If your machines are running, but not improving, this episode is for you.

  8. Apr 15

    What a Fighter Pilot Can Teach You About Selling Lean Value - with Randy Fitzhugh

    In this powerful episode of Lean 911, Mark DeLuzio sits down with former Air Force fighter pilot and Danaher sales leader Randy Fitzhugh to unpack the real science behind value selling and why most organizations get it wrong. Drawing from his elite military background and executive experience, Randy reveals how sales is a disciplined, repeatable process. Together, they break down the four pillars of value selling: qualifying opportunities, monetizing value, pre-call planning, and time & territory management. You'll hear eye-opening stories, from cockpit checklists to multimillion-dollar deals, that show why process, preparation, and deep customer understanding outperform charisma every time. This episode dives into: Why most sales teams think they sell value but actually don't How to monetize quality, delivery, and lead-time improvements The hidden cost of treating products like commodities Why checklists (yes, like pilots use) can transform your sales performance How small improvements in sales activity can drive massive revenue gains The critical role of lean thinking in commercial excellence "You don't get what you expect. You get what you inspect." Stop selling features. Start selling value, systematically.

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4.2
out of 5
15 Ratings

About

The Lean 911 Podcast is where you'll have a voice directly from the gemba. Host, Mark DeLuzio, President and CEO of Lean Horizons Consulting and the principal architect of the Danaher Business System, relies on his three decades of lean successes as well as his failures to answer your most challenging questions regarding your lean transformation.

Information

  • Creator
    Mark DeLuzio
  • Years Active
    2023 - 2026
  • Episodes
    88
  • Rating
    Clean
  • Copyright
    © 2023-2025 Mark DeLuzio
  • Show Website
    Lean 911

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