Customer Success Talks

Real Challenges, Experts Advice
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Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

  1. 3D AGO

    CSM Quick Lesson: Revenue Focus, Mindset & Tactical Tips Revealed

    CSM Quick Lesson with Marija Skobe-PilleyIn this Quick Lesson, unlock your selling potential as a CSM! Don't think of it as selling—bring value. Learn tactical tips: financial & workflow probing. Understand needs and drive upsells while strengthening trustYou can find the full conversation below:YouTube -https://youtu.be/F26r0xo05SASpotify - https://open.spotify.com/episode/5G7b9z2Y1D193LbSwQqglu?si=a8mvS7EVRaS2QnBL8AvcOALinkedin:Marija Skobe-Pilley - https://www.linkedin.com/in/mspilley/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/ #CustomerSuccess #RevenueFocused #SalesTips #CSMTips

    10 min

  2. MAR 25

    Becoming a Customer Success Leader for the First Time | How to Navigate Your First Leadership Role

    In this episode, Stefan Kiefer, a seasoned Customer Success leader, helped us understand what it really takes to transition from an individual contributor to a CS leader for the first time.Stefan shares valuable insights on leadership, coaching, and mentoring, and how to strike the right balance between guidance and autonomy. We dived deep into the realities of managing teams, building trust, navigating authority, and communicating effectively as a new leader. Key Takeaways:- Leadership is about helping others succeed, not just yourself.- Curiosity drives effective coaching and team growth.- Balance guidance with trust — avoid micromanagement.- Communication and vulnerability are cornerstones of strong leadership.- Building a supportive, transparent environment fuels performance. In this episode, Stefan Kiefer, a seasoned Customer Success leader, helped us understand what it really takes to transition from an individual contributor to a CS leader for the first time.Stefan shares valuable insights on leadership, coaching, and mentoring, and how to strike the right balance between guidance and autonomy.We dived deep into the realities of managing teams, building trust, navigating authority, and communicating effectively as a new leader.Key Takeaways:- Leadership is about helping others succeed, not just yourself.- Curiosity drives effective coaching and team growth.- Balance guidance with trust — avoid micromanagement.- Communication and vulnerability are cornerstones of strong leadership.- Building a supportive, transparent environment fuels performance. Connect with Us: Stefan Kiefer - https://www.linkedin.com/in/stefan-kiefer-a917665a/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/ This episode is part of the series “Becoming a CS Leader for the First Time.”

    56 min

  3. MAR 18

    CSM Quick Lesson: AI Skills & Strategy for 2025 & Beyond!

    CSM Quick Lesson with Kelley TurnerCustomer success doesn't require a specific background. In fact, the most diverse teams often excel in this role. Professionals from digital marketing, sales, consulting, and even food service bring unique abilities. The key is prioritizing effectively, looking ahead, and understanding the customer's world. Using AI tools like Vitally and ChatGPT can help gather insights, automate tasks, and personalize interactions. Being clear on the question to get right data and outputs is one of the core skills in 2025 for a CSM. You can find the full conversation below: YouTube - https://youtu.be/x98IkZMMiSE Spotify - https://open.spotify.com/episode/46dVCGqtxFDJ6dRgGlXksQ?si=c_tLRcH1TgqebFRKFmqo0A Linkedin: Kelley Turner - https://www.linkedin.com/in/kelleyturner/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/

    12 min

  4. MAR 11

    How to Write Messages That Get Replies | Jen Allen-Kanuth

    In the fast-paced world of Customer Success, every email counts but how do you make yours stand out in a crowded inbox? In this episode Jen Allen-Kanuth, sales trainer and co-founder of DemandJen, to uncover the psychology and strategy behind writing emails that get real responses. We break down what separates an ignored message from one that drives meaningful conversations from understanding the buyer’s mental spam filter to crafting subject lines that capture attention in under three seconds. In this episode, you’ll learn: - Why intention is the foundation of every effective email. - How the law of least effort influences your reader’s behavior. - Ways to use AI tools like ChatGPT to personalize your outreach. - What makes a subject line trigger the right kind of curiosity. - Real examples of cold emails that actually worked. Get to know how DemandJen and how Jen help sales teams defeat customer status quo and earn buyer attention. https://demandjen.com/ Connect with Us: Jen Allen-Kanuth - https://www.linkedin.com/in/demandjen1/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/ Whether you’re a Customer Success Manager, Sales professional, or anyone who lives in their inbox, this episode will help you write smarter, more human emails that connect and convert. 🎧 Tune in now and start mastering the art of intentional communication.

    53 min

  5. MAR 4

    CSM Quick Lesson: How To Build Success & Partnerships with Anika Zubair

    In today's CSM Quick Lesson with Anika Zubair!CSM needs to proactively focus on customer business outcomes, not just product features. By understanding and aligning with customer goals, CSMs drive strategic partnerships and business growth. It is not just about product knowledge; it is about enabling customer success. You can find the full conversation below: YouTube - https://youtu.be/GOSTIG69n-8 Spotify - https://open.spotify.com/episode/1B7stSF6APgBjCE1LzlnRI?si=mV_-Zx3WTuWX8nhmE16c9Q Linkedin: Anika Zubair - https://www.linkedin.com/in/anikazubair/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/

    12 min

  6. FEB 25

    Everyone Has a Brand—Are You Controlling Yours?

    In this episode, I had such a real and human conversation with Sandy Yu, founder of Revenue Retention Advisors and a long-time advocate of authentic personal branding. She unpack what it truly means to build a personal brand that reflects who we are not just the job title on our LinkedIn profile. Sandy shares how personal branding begins with identity, self-awareness, and understanding how others perceive us. She explains why every professional—especially in Customer Success—benefits from taking ownership of their brand, gathering honest feedback, and showing up consistently with authenticity and intention. From defining our audience, to leveraging LinkedIn more strategically, to creating meaningful content that aligns with your values, this conversation offers practical, human, and deeply grounded guidance for anyone looking to grow their career and strengthen their professional presence. Whether you’re transitioning into Customer Success, developing your voice, or simply trying to understand how to present yourself with confidence, this episode will remind you that: Everyone has a brand. Authenticity matters. And building your brand is a marathon—not a sprint. In this episode, I had such a real and human conversation with Sandy Yu, founder of Revenue Retention Advisors and a long-time advocate of authentic personal branding. She unpack what it truly means to build a personal brand that reflects who we are not just the job title on our LinkedIn profile.Sandy shares how personal branding begins with identity, self-awareness, and understanding how others perceive us. She explains why every professional—especially in Customer Success—benefits from taking ownership of their brand, gathering honest feedback, and showing up consistently with authenticity and intention.From defining our audience, to leveraging LinkedIn more strategically, to creating meaningful content that aligns with your values, this conversation offers practical, human, and deeply grounded guidance for anyone looking to grow their career and strengthen their professional presence.Whether you’re transitioning into Customer Success, developing your voice, or simply trying to understand how to present yourself with confidence, this episode will remind you that:Everyone has a brand.Authenticity matters.And building your brand is a marathon—not a sprint. Get to know how Sandy helps the Go-to-market team solve their challenges and all the resources she shares. www.revenueretention.net Connect with Us: Sandy Yu - https://www.linkedin.com/in/sandysyu/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/

    41 min

  7. FEB 18

    CSM Quick Lesson: Turn Data into Engaging Narratives With Alexander Grabner-Jarlung

    In today's CSM Quick Lesson with Alexander Grabner-Jarlung you will discover the ABCDO of Storytelling framework that offers a structured approach to using stories effectively in customer success. Each element—Answer, Bounce, Counter, Duo, and Object—provides a unique way to leverage storytelling. By incorporating emotion and anticipation into data presentation, stories make information resonate and create a lasting impact. Data sings when stories are used. You can find the full conversation below:YouTube - https://youtu.be/P8cgifrex5cSpotify - https://open.spotify.com/episode/4j9DCAxYjTl4l1Amrqk7Kc?si=CSbgWHgCRqiKzyVd7AmdhA Linkedin: Alexander Grabner-Jarlung - https://www.linkedin.com/in/alexander-grabner-jarlung/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/

    12 min

  8. FEB 11

    How to Build a Personal Brand That Stands Out: Mindset, Curiosity & Real Human Connection

    In this powerful conversation, Morgan J. Ingram — Founder & CEO of AMP Social and one of the leading voices on personal branding & LinkedIn, joins me to break down what authentic branding really means today. This episode is not about AI — it’s about the mindset, consistency, and authenticity needed to build a brand that people trust. We talk about: - What personal branding actually is - Why AI will cause a massive trust crisis on social media - Why obsessiveness, curiosity & consistency beat talent - How to start building a brand even if you feel “nobody cares” - Finding your delivery mechanism: video, audio, or writing Discover AMP: https://www.theampsocial.com/ Connect with Us: Morgan J Ingram - https://www.linkedin.com/in/morganjingramamp/ Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/ Follow us on: Instagram - https://www.instagram.com/cstalkspodcast/ Tik-Tok @customer.success6 Explore Our Podcast Website - https://cstalkspodcast.com/ If you’re transitioning into Customer Success, early in your CS career, or trying to build visibility on LinkedIn, this episode will reshape how you see branding forever.

    36 min
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About

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

Information

  • Creator
    Real Challenges, Experts Advice
  • Years Active
    2023 - 2026
  • Episodes
    87
  • Rating
    Clean
  • Copyright
    © Real Challenges, Experts Advice
  • Show Website
    Customer Success Talks

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