Hiring feels harder than ever—but many shops lose great employees before they even get a chance. In this Vendor Insights episode, Brad Hurlock sits down with Tristan Realubit to explore why better hiring decisions start with better evaluation, not bigger applicant pools.Tristan Realubit, founder of RollSync and owner of four automotive repair shops near Chicago, shares lessons from years of growing teams, reducing hiring friction, and helping shop owners make more informed staffing decisions. The bigger challenge isn't simply finding technicians—it's recognizing potential before resumes, interviews, or first impressions create unnecessary bias. Without better systems, turnover disrupts customer trust, team consistency, and long-term shop growth.Instead of chasing perfect resumes, Tristan explains how behavioral insights, structured onboarding, and faster coaching decisions can create stronger teams while improving customer experiences and operational stability.This week's takeaway: review how your hiring process measures potential, coachability, and role fit—not just experience. Better hiring systems create better customer experiences long before the repair order begins.Guests:Tristan Realubit — RollSyncWHAT YOU'LL LEARNWhy resumes create hidden hiring biasHow behavior predicts stronger role alignmentWays onboarding reduces turnover frictionWhy coachability matters before experienceHow hiring affects customer trustBuilding stronger teams through better systemsFaster hiring decisions with better dataReducing friction across growing shopsTIMESTAMPS00:00 – Vendor Insights intro00:11 – From mobile repairs01:50 – Early business lessons03:16 – Learning business fundamentals05:35 – Networking changed everything08:15 – Technician to owner10:36 – Hiring friends mistake12:28 – Growing technicians13:36 – Four-shop expansion14:10 – Turnover wake-up call17:36 – Resume bias explained19:15 – Behavior over culture22:43 – Faster onboarding26:10 – Hiring with assessments30:50 – Understanding rhythm33:48 – Building predictive hiring36:28 – Finding hidden talent40:06 – Investing in development45:08 – Better hiring decisions50:42 – Team-driven onboardingCALL TO ACTIONSGot questions? Comment or post in the FB group—vendors may respond.Subscribe for more Vendor Insights and shop owner stories.Want to be featured? Join the conversation in the group.LINKShttps://addi.me/2026 https://www.aashopmarketing.com/aashopmktg/public/next-steps.aspx https://www.aashopmarketing.com/aashopmktg/public/grid-request.aspx https://www.aashopmarketing.com/aashopmktg/public/request-a-call.aspx https://www.aashopmarketing.com/aashopmktg/public/join-panel.aspx https://www.aashopmarketing.com/aashopmktg/public/partnership.aspx https://www.facebook.com/groups/forautorepairshopowners https://www.youtube.com/@aashopmarketing https://creators.spotify.com/pod/profile/garagegrit KEYWORDSauto repair marketing strategy, vendor insights auto repair, customer communication systems, shop growth strategy, hiring automotive technicians, behavioral hiring, automotive shop leadership, service advisor hiring, technician recruitment, shop owner podcast, automotive business systems, employee retention strategies, automotive management, shop onboarding, customer trust, repair shop operations, leadership development, hiring process improvementEpisode MetadataEpisode: GGP #138Guest: Tristan RealubitCompany: RollSync