Mo-ments of Experience

PeopleForward Network
  • 5.0 (4)
  • MANAGEMENT
  • UPDATED BIWEEKLY

Mo-ments of Experience shares stories of purpose and connection, inspired by a loyal beagle named Mo. Tune in for powerful stories from some of the world's leading innovators in employee, patient, caregiver, and human experience.

  1. 6D AGO

    Embedding Well-being into the Heart of Workplace Culture

    In this episode, Anita Barbero, founder of Renew Your Health, joins Geoffrey Smith to discuss what it really takes to bring well-being into workplace culture when budgets are limited, time is scarce, and leaders need proof before they commit. Drawing on her experience introducing mindfulness and mental well-being practices within ESPN and Disney, Anita explains how meaningful change did not begin with sweeping executive mandates, but with finding a few key believers, building relationships face to face, and giving new ideas the time and space to grow. The conversation focuses heavily on healthcare, where Geoffrey shares the reality that many wellness leaders are working alone with little to no budget. Anita explains why large organizational overhauls are unrealistic in those environments and instead makes the case for micro moments, small and intentional practices that can fit into even the busiest caregiver workflows. She reflects on observing employees closely before designing solutions, meeting organizations exactly where they are, and helping leaders understand that culture change has to begin in manageable increments. Additional Resources: Connect with Anita Barbero https://www.linkedin.com/in/anita-barbero/https://www.anitabarbero.com/ Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\ Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/ Key Takeaways: Finding believers within your organization who champion well-being is more powerful than any top-down mandate Micro moments, even 30 seconds of intentional presence, can create meaningful culture change in the most demanding environments Mindfulness cultivates compassion, which extends naturally from the individual into teams and across organizations Patient experience and employee experience are inseparable; you cannot care for patients without first caring for caregivers Start small, measure what matters, and give well-being initiatives the time and space to grow rather than trying to transform an entire organization at once

    45 min

  2. APR 15

    Creating an Avalanche of Authentic Gratitude with Laura Fleischfresser

    In this episode of Mo-Ments of Experience, Geoffrey Smith sits down with Laura Fleischfresser, nurse and co-founder of Gratia Health, to explore how healthcare organizations can capture and amplify the everyday moments that often go unseen. Drawing on over 20 years of experience across bedside care, long-term care, and clinical strategy, Laura shares how her journey led to building a platform focused on real-time recognition, using patient and peer compliments, personalized engagement, and gamified experiences to strengthen care teams and workplace culture. They discuss how authentic, peer-driven recognition spreads organically, builds stronger teams, and provides real-time data that helps leaders identify high-performing units, support retention, and improve care quality. Laura also reflects on the personal moments that shaped her, including experiences with patients, colleagues, and her mother's care, reinforcing her mission to ensure every healthcare worker feels valued, recognized, and supported.   Additional Resources: Follow Laura on LinkedIn: https://www.linkedin.com/in/laura-fleischfresser/ Learn more about Gratia Health: https://www.gratiahealth.com/ Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com Subscribe to Mo-Ments of Experience on YouTube: https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\ Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/   Key Takeaways: Real-time recognition of small moments drives motivation and engagement Peer-driven appreciation is more effective than top-down recognition Real-time data helps identify high-performing teams and retention signals Delayed surveys limit impact compared to immediate feedback Human connection is central to both caregiver fulfillment and patient experience

    41 min

  3. APR 1

    Momentology with Malaika Simmons

    In this episode, Geoffrey Smith sits down with Malaika Simmons, researcher, designer, and creator of the Momentology Method, to explore how culture, leadership, and personal wellbeing are shaped by the moments we experience and the awareness we bring to them. Malaika explains how culture functions as a human operating system and why organizations often struggle to translate data, research, and good intentions into meaningful action. The conversation dives into Malaika's concept of extraction fatigue, the toll of constantly giving without replenishment, and why many leaders and caregivers find themselves depleted while trying to serve others. She shares how the Momentology Method helps individuals and organizations reconnect with the present moment through three pillars: awareness, gratitude, and expectancy. Through stories from leadership, healthcare, and her own personal experiences, Malaika highlights how small shifts in perspective, intentional breathing, and honest self-reflection can restore clarity, resilience, and purpose in demanding environments.   Additional Resources: Follow Malaika on LinkedIn: https://www.linkedin.com/in/malaikasimmons/ Visit Momentology Media's website: https://momentologymedia.com/ Malaika's free leadership assesment: www.servantleadertype.com Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\ Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/   Key Takeaways: Extraction fatigue happens when people constantly give to others without replenishing themselves. Awareness is the first step to recognizing challenges and gaining clarity in the present moment. Radical gratitude helps individuals and organizations recognize the resources they already have. Expectations should focus on how we show up rather than trying to control others. Small intentional actions like breathing and grounding can restore resilience in stressful environments.

    39 min

  4. MAR 18

    Lifting Up with Jen Marr

    In this episode, Geoffrey Smith sits down with Jen Marr, author, speaker, and relationship leadership pioneer, to explore how leaders can navigate uncertainty, disruption, and human challenges in the modern workplace. Drawing from over a decade of research into human behavior during crisis and upheaval, Jen shares how our instinctive responses to distress are often misaligned with what people truly need, and how leaders can develop practical skills to better support others.   They discuss the impact of generational shifts, the rise of digital communication, and why face-to-face human connection remains essential for building trust, engagement, and belonging in teams. Jen also shares powerful insights from her work in the aftermath of the Sandy Hook tragedy, revealing how well-intentioned actions can sometimes miss the mark when people fail to ask what support is truly needed. The conversation challenges the common understanding of empathy and compassion, highlighting why emotions alone are not enough and why the right actions must come first. This episode offers a practical and deeply human perspective on leadership, showing how intentional connection, clear conversations, and consistent check-ins can transform both workplaces and lives. Additional Resources: Follow Jen on LinkedIn: https://www.linkedin.com/in/jenmarr/ Visit Jen's website: https://jenmarr.com/home Check out Jen's books: https://www.showing-up.com/books Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\ Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/ Key Takeaways: - Humans often respond incorrectly to distress or uncertainty, making practical care skills essential for effective leadership. - Empathy and compassion are emotions, but meaningful support requires the right actions, not just good intentions. - Face-to-face connection and frequent check-ins help employees feel seen, valued, and supported. - Generational differences and digital communication are reshaping how people connect and collaborate at work. - Leaders can strengthen culture by building clear communication frameworks and focusing on human relationships first.

    47 min

  5. MAR 4

    A Patient's Journey gives Digital Health a Human Voice with Meredith Mangold

    In this episode, Geoffrey Smith sits down with Meredith Mangold to explore how lived patient experience can reshape the way digital health tools are designed, implemented, and adopted. Drawing from her journey through severe illness, surgeries, and years of navigating chronic conditions, Meredith shares how personal experience reveals the emotional and practical realities patients face that systems often overlook. They discuss the critical gap between innovation and usability, why healthcare solutions must serve patients, clinicians, and administrators together, and how technology must go beyond functionality to foster trust and connection. Through powerful stories from the bedside, coaching, and product design, the conversation highlights how validation, empathy, and storytelling transform engagement. This episode offers a human-centered lens on innovation, reminding listeners that the most effective solutions are those patients choose, trust, and rely on.   Additional Resources: Follow Meredith on LinkedIn: https://www.linkedin.com/in/meredithmangold/ Visit Empower Health Strategies website: www.empowerhealthstrategies.com Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\ Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/   Key Takeaways: Lived patient experience brings insight that data and research alone cannot provide. Adoption improves when digital health tools make patients feel seen, supported, and empowered. Healthcare solutions must consider patients, clinicians, and administrators as part of one system. Storytelling is a powerful mechanism for trust, validation, and human connection. Resistance to innovation often stems from misalignment between real needs and designed solutions.

    43 min

  6. FEB 18

    Reviving Wellness with Kelly Hines-Stellisch

    In this episode, Geoffrey Smith sits down with Kelly Hines-Stellisch to unpack the hidden cost of burnout in healthcare and why information alone is never enough to create real change. Drawing from her lived experience as a nurse practitioner, researcher, and wellness coach, Kelly explains why healthcare leaders struggle to act on the overwhelming evidence around workforce wellbeing and how the disconnect between frontline clinicians and administrators keeps systems stuck. They explore the reality of post-pandemic trauma, the illusion of "quick win" wellness fixes, and the urgent need to translate knowledge into action. Through powerful stories from the bedside and coaching room, the conversation reveals how reclaiming energy, agency, and small moments of joy can restore purpose, rebuild hope, and help clinicians move from survival mode back into meaningful, sustainable work. Additional Resources: Follow Kelly on LinkedIn: https://www.linkedin.com/in/kelly-hines-stellisch/ Feel free to email Kelly: kellyyhines@gmail.com isit Reviving Wellness Coaching: https://revivingwellnesscoaching.com/ Visit Mo-Ments of Experience's website: www.mo-mentsofexperience.com Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\ Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/ Key Takeaways: Burnout in healthcare is systemic, not personal, and requires system-level change. Information alone does not create transformation, action is what moves people forward. Frontline clinicians and administrators speak different languages, and bridges must be built between them. "Quick win" wellness initiatives fail when they ignore the lived reality of the workforce. Restoring energy and agency allows clinicians to advocate, reconnect with purpose, and sustain long careers.

    46 min

  7. FEB 4

    Leading for Wellness with Katina Sawyer

    In this episode, Geoffrey Smith sits down with Katina Sawyer to explore what truly drives wellbeing, engagement, and human flourishing at work. Katina shares how her research bridges science and real-world leadership, revealing why good intentions are not enough without clear, actionable behaviors. Together, they unpack what exemplary leaders actually do, from showing up authentically and building meaningful relationships to creating cultures of gratitude, flexibility, and psychological safety. Through stories from healthcare and beyond, the conversation highlights how small, human moments can create lasting impact, how leaders shape environments that unlock potential, and why attention, presence, and compassion are the real engines of engagement and performance. Additional Resources: Follow Katina on LinkedIn: https://www.linkedin.com/in/katina-sawyer-ph-d/ Take a look at Katina's book: workrbeeing.com/book Take a look at Mo-Ments of Experience's website: www.mo-mentsofexperience.com Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\ Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/ Key Takeaways: Great leaders turn inspiration into action by giving people clear, practical behaviors to follow. Authentic, human leadership builds trust and helps people see themselves as capable leaders. Gratitude creates a ripple effect that strengthens connection, morale, and retention. Strong relationships save time by reducing conflict and empowering teams to support one another. Leaders shape environments that unlock potential by honoring boundaries and removing stigma around struggle.

    43 min

  8. JAN 21

    Limitless Human Connection with Cory Jenks

    this episode, Geoffrey Smith and Cory Jenks discuss the importance of human connection in healthcare, the need for innovation, and the challenges faced by healthcare professionals. Cory shares his unique background as a pharmacist and improv comedian, emphasizing the significance of creating meaningful experiences for patients and caregivers alike. They explore the barriers to change within the healthcare system and the potential for individual engagement to drive transformation. The conversation highlights the importance of authentic presence, breaking down self-imposed limits, and the lessons learned from both positive and negative experiences in healthcare.   Additional Resources: Follow Cory on LinkedIn: https://www.linkedin.com/in/cory-jenks-3ba17314/ Take a look Cory's book, Permission to Care: Building a Healthcare Culture that Thrives in Chaos: https://rb.gy/4a8yoo www.coryjenks.com www.mo-mentsofexperience.com Subscribe to Mo-Ments of Experience on YouTube! https://youtube.com/@mo-mentsofexperience?si=IZAB036xX1mmrn2C\\ Follow PeopleForward Network on LinkedIn: https://www.linkedin.com/company/peopleforward-network/ Learn more about PeopleForward Network: https://peopleforwardnetwork.com/   Key Takeaways: Cory emphasizes the importance of getting patients off medication. Healthcare professionals can create joy in their work environments. Authentic presence is crucial in patient care. Building trust with patients is essential for effective healthcare. Self-imposed limits can hinder innovation in healthcare.

    43 min
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Mo-ments of Experience shares stories of purpose and connection, inspired by a loyal beagle named Mo. Tune in for powerful stories from some of the world's leading innovators in employee, patient, caregiver, and human experience.

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