The Revenue Leadership Podcast with Kyle Norton

Pavilion

The Revenue Leadership Podcast with Kyle Norton is a new show from Topline that dives deep into how to succeed as a revenue leader. Kyle Norton, CRO of Owner.com, will host real revenue operators and share framework and tactics you can apply today. No fluff, no sales pitches, and no platitudes. This podcast is built for Founders, CRO's, Directors and VP's of Sales (and people who aspire for those roles) who want to level up their craft and grow revenue faster.

  1. MAY 13

    E69: Stop Paying For SaaS: The AI Playbook Driving A $1B Trajectory | Ghazi Masood, CRO @ Replit

    Ghazi Masood, CRO at Replit, joins Kyle Norton to break down how Replit went from $2 million to over $150 million in revenue in less than a year, is tracking to a billion-dollar run rate by the end of 2026, and is hiring 200+ people over the next 12 months while rebuilding GTM from scratch in the AI era. Topics include the AI-native GTM tech stack (Salesforce as system of record, internally vibe-coded apps for revenue copilot, customer health, CPQ, and forecasting), why Replit is hiring non-traditional sellers like a former Marine and a schoolteacher into AE roles, the 80% hiring bar and 15-minute screen, why automated SDRs didn't work but inbound triage will be fully agentic by Q2, scrapping traditional CSMs in favor of customer advocates, the build vs buy heuristics for enterprise pipeline generation and system of record decisions, and why Salesforce hygiene as a sales motion is dead. Key Takeaways: - Replit's GTM playbook is being written for the first time at hypergrowth scale, which forces a different bar on every hire. As Ghazi Masood, CRO at Replit, put it: "everything we're doing for the very first time, you know, rolling out territories, very first time, rolling out comp plans, very first time, rolling out forecasting cadence, very first time, rolling out, you know, the post-sales motion. So there's a lot of firsts happening in this business because the business has grown so fast, so quickly." - Non-traditional sellers can outperform pedigreed Oracle and Salesforce reps when the product is technical and mission-pull is strong. Ghazi Masood, CRO at Replit, on the team he's building: "when I got here, our number one seller in the company, and the person was already here, was, came from the military, was in the US Marine Corps, never sold a day in his life. Absolutely killed it… one of our top commercial sellers for our downmarket business, Kyle, who's still here in that role, was a schoolteacher, never sold, doing exceptionally well." - Hiring at hypergrowth speed requires explicitly lowering the bar from 100% to 80% and trusting enablement to close the gap. Ghazi Masood, CRO at Replit, on the calibration: "given how fast I have to go hire, I make this call right in the beginning, is we want an 80% bar. So we're we are not striving for 100%… if it's 80% and we think somebody can kind of meet that 80% bar and we know that with the right level of enablement, we can kind of get them that last 20%, get them to 100%, we're actually optimizing and pulling the trigger on that person." - Salesforce-hygiene-as-a-sales-motion is over. Ghazi Masood, CRO at Replit, on the shift: "the salesperson's job is changing, right? Like the amount of research and information gathering. I mean, that's all automated. So I think they can now spend their time in front of customers where they should be. Versus doing the back office crap. You know, the teams we've managed in our previous lives, like Salesforce hygiene and people spending more than half their week updating Salesforce. And I mean, those days are, those days are gone."   Connect with the Hosts & Guests: Host: Kyle Norton, CRO at Owner.com - https://www.linkedin.com/in/kylecnorton/ Guest: Ghazi Masood, CRO at Replit - https://www.linkedin.com/in/ghazi-masood-09195a2/   The Revenue Leadership Podcast is more than a Podcast: Subscribe to The Revenue Leadership Podcast Newsletter: https://www.therevenueleadershippodcast.com/ Subscribe to Topline Newsletter: https://toplinemedia.substack.com/ Subscribe to the YouTube channel: https://www.youtube.com/@kyle-norton   Chapters: 00:00 Introducing Ghazi Masood 03:20 Low-Code Is Dead, AI Is the Pivot 05:57 Vibe Coding Your Own CRO Decks 07:58 Replit's AI GTM Stack 12:59 Replit Agent and Personal Apps 16:55 Life as a Hypergrowth CRO 19:52 Hiring Beyond the Top 1% Pedigree 22:24 Marines and Schoolteachers Selling 25:33 No CSMs, Just Customer Advocates 30:20 Sponsor: Momentum 31:00 What Breaks at Hypergrowth 32:51 Build vs Buy in the AI Era 41:05 Hiring System and the 80% Bar 52:16 Future of GTM and AI GTM Engineer 59:38 Quickfire: Scale Down or Get Cut

    1h 5m
  2. MAY 7

    E68: Are You UNINVESTABLE? The New GTM Reality | Cassie Young, General Partner @ Primary Venture Partners

    Cassie Young, General Partner at Primary Venture Partners, joins Kyle Norton to break down exactly how CROs must master P&L management to survive the new AI-driven go-to-market reality. As the era of software bloat ends, revenue leaders must adapt their GTM strategy to maintain investor trust and drive capital-efficient growth. This episode details the financial metrics, board expectations, and AI workflow integrations required to build a high-performing enterprise sales motion. Key takeaways: -The GTM bloat era is over... companies have to invest in inference and compute so we don't have the luxury of traditional software margins. -Use the PRIME framework to justify any new go-to-market tool... Productivity, Retention, Investment efficiency, Momentum, and Expense reduction. -You cannot sell interoperability effectively if you do not fundamentally understand how AI tools and models work natively. Other Cool Stuff: 🎧 Tune into Topline Podcast (our other show!), the #1 podcast for founders, operators, and investors in B2B tech: https://www.joinpavilion.com/topline-podcast 📩 Subscribe to Topline Newsletter: https://toplinemedia.substack.com/ 🤝 Join the free Topline Slack channel to connect with 600+ revenue leaders to keep the conversation going beyond the podcast: https://www.joinpavilion.com/topline-slack   Chapters: 00:00 Episode Overview 01:05 Cassie Young Career Background 03:20 The GTM Bloat Era Ends 08:32 The Rise of the Orchestrator 12:16 Jevons Paradox in Revenue Teams 15:52 Evaluating Early Burn Multiples 18:08 Point Solution Market Risks 25:28 New Rules for Software Pricing 29:59 The PRIME Investment Framework 34:56 Why AI Initiatives Fail 43:09 Aligning Strategy With Your CFO 44:54 Executives Must Use AI Daily 50:08 How Boards Measure CROs Now 1:00:02 Core Four Executive Attributes 1:11:01 Career Advice for New Leaders

    1h 14m
  3. APR 29

    E67: Your Buyer's AI Is Pitching YOUR Product (Badly) | Adrian Rosenkranz, CRO @ Webflow

    Adrian Rosenkranz, CRO at Webflow, joins Kyle Norton to break down exactly how to rebuild your GTM motion for AI bot traffic and scale internal AI agents. As AI bots reshape enterprise pipeline generation, revenue teams must master AEO (Agentic Engine Optimization) and GEO (Generative Engine Optimization) to capture high-intent search traffic. Adrian shares how to optimize your technical SEO for agent crawls, collapse legacy RevOps silos, and build custom internal AI workflows that drive real sales outcomes. A lil' sneak peek into some key topics we discuss: Optimize for AEO and GEO: AI bot crawls now make up nearly 20% of Webflow's site traffic. Companies must provide markdown-friendly metadata to control their brand narrative inside LLMs and secure citations over standard referrals. Pioneer Go-To-Market Engineering: Fragmented operations teams create workflow bottlenecks. Merging Sales, Marketing, and Post-Sales Ops into a single go-to-market engineering (GTME) unit is required to deploy effective cross-functional AI systems. Deploy Agents with Claude Code: Stop using AI just to write faster emails. Centralize your AI development to build autonomous workflows—like using Claude Code and MCP to draft hyper-personalized customer emails based on live Slack and Salesforce context. Build Dynamic Knowledge Bases: Static documentation is dead. Feed call data into AI to automate your Ideal Customer Profile (ICP) and "...run this every week... and you can see the drift from the previous one" to continuously fuel outbound scripts. 🎧 Tune into Topline Podcast (our other show!), the #1 podcast for founders, operators, and investors in B2B tech: https://www.joinpavilion.com/topline-podcast 📩 Subscribe to Topline Newsletter: https://toplinemedia.substack.com/ 🤝 Join the free Topline Slack channel to connect with 600+ revenue leaders to keep the conversation going beyond the podcast: https://www.joinpavilion.com/topline-slack Chapters: 00:00 Intro and AI bot traffic surge 05:12 AI citations vs website referrals 08:28 Optimizing websites for AEO & GEO 13:14 Controlling brand narratives in LLMs 15:05 Enable sales for rapid product updates 23:22 Escaping the AI efficiency trap 29:01 Why you must collapse your RevOps team 35:43 Building custom AI email agents 48:35 Automating dynamic ICP documentation 54:06 Generating outbound scripts with AI 57:58 Framework for build versus buy in AI 1:02:16 Avoid locking AI in black boxes 1:07:28 What separates elite CROs

    1h 11m
  4. APR 1

    E66: Win More (by Losing Less) | Kevin Bailey, CEO @ Dreamfuel

    Kevin Bailey, CEO of Dreamfuel, joins Kyle Norton to break down exactly how to manage executive physiology and eliminate inconsistent performance. Mastering your mental state is the ultimate go-to-market tool for navigating high-stakes sales motions and enterprise pipeline generation without burning out. This episode breaks down the applied neuroscience of executive performance, giving GTM leaders the exact tools to regulate their nervous systems and execute flawlessly under pressure. Kevin mentioned a few resources during the show, linked here: Tech Leader Mental Performance Report & Field Guide - A deep dive into tech leader mental performance challenges, frameworks, and tools. Created in partnership with Indiana University and Elevate Ventures: http://dreamfuel.com/report Weekly Tech Leader Breathwork Session - Weekly group breathwork session hosted on Thursdays at 9 PT / Noon ET: https://www.dreamfuel.com/breathwork Complimentary 1:1 Mental Performance Coaching Session - Apply for an individual session with a Dreamfuel mental performance coach: https://www.dreamfuel.com/schedule-your-demo  Other helpful links: 🎧 Tune into Topline Podcast (our other show!), the #1 podcast for founders, operators, and investors in B2B tech: https://www.joinpavilion.com/topline-podcast 📩 Subscribe to Topline Newsletter: https://www.joinpavilion.com/topline-newsletter 🤝 Join the free Topline Slack channel to connect with 600+ revenue leaders to keep the conversation going beyond the podcast: https://www.joinpavilion.com/topline-slack   Books mentioned in the episode: Search Inside Yourself by Chade-Meng Tan The Comfort Crisis by Michael Easter The Greatest Secret by Rhonda Byrne Effortless Being by David Bingham Atomic Habits by James Clear Chop Wood Carry Water by Joshua Medcalf The Untethered Soul by Michael A. Singer The Secret by Rhonda Byrne   Key Takeaways: Consistency defines elite performance: Top executives don't just rely on good days. They train their nervous systems to maintain a tight baseline of peak output regardless of external stress or market conditions. Results are downstream of biology: You cannot out-think a biological threat response. Shifting your physical state through breathwork or cold exposure is the absolute prerequisite for changing your emotions, cognition, and ultimate business results. Prime your subconscious with imagery: Treat high-stakes meetings like an athletic event. Using rehearsal visualization to run through potential objections primes your brain to respond calmly and constructively in the moment. Cut cheap dopamine: Endless scrolling and easy distractions drain the motivation required for deep work. Eliminating dopamine wasters reallocates that drive directly into your professional execution and resilience. Chapters:  00:00 Intro & The Cost of Startup Growth  06:17 Defining Elite Executive Performance  09:30 The Neuroscience Performance Chain  13:47 Taming Stress (feat. Default Mode Network) 16:23 Four States of the Nervous System  20:50 Practicing Somatic Awareness  28:00 Building Resilience With Cold Plunges  33:57 Finding Equanimity in Leadership  40:46 Warmups for High-Stakes Meetings  44:35 Rehearsal and Creative Visualization  57:51 Holding Form Under Intense Pressure  67:20 Cooling Down With Anger Journaling  75:00 Understanding Non-Duality at Work  84:00 Modeling Behavior for Your Team  89:52 Eliminating Dopamine Wasters

    1h 32m
  5. MAR 25

    E65: Inside Our AI Sales Stack - Kyle Norton | CRO @ Owner.com

    Kyle Norton, CRO at Owner.com, is interviewed by Everett Berry to break down exactly how to scale pipeline generation using applied AI and GTM engineering. Scaling an SMB sales motion requires ruthless efficiency and a modern outbound automation stack. This episode covers how to integrate applied AI into your GTM strategy to dramatically increase decision-maker connect rates, streamline pipeline generation, and execute high-volume cold calling campaigns. 🎧 Tune into Topline Podcast (our other show!), the #1 podcast for founders, operators, and investors in B2B tech: https://www.joinpavilion.com/topline-podcast 📩 Subscribe to Topline Newsletter: https://www.joinpavilion.com/topline-newsletter 🤝 Join the free Topline Slack channel to connect with 600+ revenue leaders to keep the conversation going beyond the podcast: https://www.joinpavilion.com/topline-slack Key Takeaways: Automate pre-call research to maximize SDR output. By injecting AI-generated local name drops and personalized pain points directly into Salesloft, Kyle's reps can make 150 to 200 dials and connect with 20 to 30 decision makers daily - a 5x improvement from where they started. Run GTM engineering pilots in small batches. Seat your applied AI specialists directly next to frontline reps so they can accurately assess impact. Test specific interventions—like shifting call blocks to 5:00 PM—so you're only handing proven workflows for broader application across the team. Leverage executive personal branding for inbound recruiting. Publishing consistent, AI-assisted content on LinkedIn generates massive inbound applicant volume. In Kyle's case, this has completely eliminated the need for expensive external recruiting agencies. Keep sales managers focused on core competencies. Let your applied AI team build the tech while managers focus on hiring and coaching.    Chapters: 00:00 Episode Intro  01:37 Scaling AI-Driven SMB Sales 03:43 The PICRIOS Cold Call Structure 06:25 Running GTM Engineering Experiments 08:38 Structuring an Applied AI Team 10:06 Automating Transactional SMB Sales 13:17 Future Go-to-Market Team Roles 15:39 Personal Branding for GTM Recruiting 18:52 AI Workflows for Content Creation 23:19 Finding Time to Learn AI Tools 26:38 Buying vs Building Data Stacks 28:33 Using Claude to Learn Tech Skills

    30 min
  6. MAR 4

    E64: My Team Drives 4x Revenue Per AE vs Competitors | Aviv Canaani, CRO @ Datarails

    Aviv Canaani, CRO at DataRails, joins Kyle Norton to break down exactly how to build a highly predictable, inbound-led revenue machine. This episode details the transition from a purely outbound sales motion to a scalable inbound engine driven by demand generation and organic brand building. You will discover how to align marketing and sales, engineer an efficient B2B SaaS GTM strategy, and leverage AI tools to drastically increase pipeline generation and AE productivity. Key Takeaways: Account Executives should focus entirely on closing deals, not prospecting, to maximize per-rep efficiency and win rates. Revenue leaders must treat GTM as a math equation, balancing pipeline volume, conversion rates, and AE capacity to forecast accurately. Marketing must be held accountable for closed-won revenue because "...you don't count assists if the shooting guard didn't make the shot." AI tools like Momentum and Clay can fully automate CRM updates and lead qualification, freeing reps to focus on active selling. 🎧 Tune into Topline Podcast (our other show!), the #1 podcast for founders, operators, and investors in B2B tech: https://www.joinpavilion.com/topline-podcast 📩 Subscribe to Topline Newsletter: https://www.joinpavilion.com/topline-newsletter 🤝 Join the free Topline Slack channel to connect with 600+ revenue leaders to keep the conversation going beyond the podcast: https://www.joinpavilion.com/topline-slack Chapters: 01:23 Path to the CRO Seat 05:13 Outbound to 90% Inbound 08:20 Investing in Organic Brand 12:33 Marketer Running Sales 16:39 AEs Should Never Prospect 21:13 Real Math Behind Quotas 27:31 Building Predictable Revenue 33:38 Using AI for CRM Data 43:47 AI Use Cases in GTM 51:58 Future of the CRO Role 55:05 Books for GTM Leaders

    57 min
  7. FEB 11

    E63: A Product-Informed Approach for Go-To-Market (Usha Iyer: Chief Customer & Growth Officer @ Hivebright)

    Most revenue leaders see a missed number and immediately jump to a solution: more training, new SPIFFs, or pricing changes. Product leaders isolate variables and solve for root causes. Usha Iyer (Chief Customer & Growth Officer, President - US @ Hivebright) brings a developer's rigor, and a product leader's clarity to GTM. She explains why you should treat your GTM strategy like a product roadmap: test small, validate with data, and only scale what's proven to work. Highlights include: Input vs. Output: Why chasing results without fixing process inputs increases failure ratesThe SWAT Team Model: The safer way to scale processes Churn Forensics: How to use control groups to diagnose retention issues (hint: it's rarely just pricing). Friction Hunting: Stop selling the "happy path" and how to get at the truth. Plus a lot more. And thanks for tuning in! Catch new episodes every Wednesday.  Subscribe to Topline Newsletter. Tune into Topline Podcast, the #1 podcast for founders, operators, and investors in B2B tech. Join the free Topline Slack channel to connect with 600+ revenue leaders to keep the conversation going beyond the podcast!   Chapters: 00:00 Introduction: Usha Iyer's journey from engineering to revenue 03:52 Transitioning from product management to go-to-market leadership 07:34 The difference between winning in product versus sales 08:17 Identifying hidden customer friction points that data misses 12:19 How revenue leaders should communicate with product teams 13:36 Applying a product mindset to the sales process 15:56 Input-driven product development versus output-driven sales 21:48 Using data patterns and control sets to diagnose churn 34:46 Running hypothesis-driven experiments in GTM teams 37:39 Building data structures to track the customer journey 43:08 Experimenting with pricing and packaging strategies 46:02 Integrating onboarding directly into the product experience 52:00 Using SWAT teams to pilot new initiatives 56:16 Creating a culture of psychological safety for experimentation 01:01:05 Rapid fire questions and career advice

    1h 3m
  8. FEB 4

    E62: CRO Life: from a $20B Exit, to a Hyper-Growth AI Org (Michelle Donnelly, CRO @ Crescendo)

    Crescendo went from zero to $100M ARR in under two years. And today's guest, CRO Michelle Donnelly, is leading the revenue team. In a market where every AI competitor claims the exact same capabilities, Michelle argues that "trust me" sales tactics don't work anymore, and what her team is doing instead. She explains why she banned traditional sales demos in favor of building functional prototypes using prospect data (sometimes within 24 hours). Michelle also breaks down the transition to outcome-based pricing and how she she's working to compress new rep ramp time. All this, and a ton more! Thanks for tuning in. Catch new episodes every Wednesday.    Subscribe to Topline Newsletter. Tune into Topline Podcast, the #1 podcast for founders, operators, and investors in B2B tech. Join the free Topline Slack channel to connect with 600+ revenue leaders to keep the conversation going beyond the podcast!   Chapters: 01:39 Introduction to Michelle Donnelly and Crescendo 04:54 Leaving Salesforce for a risky hardware startup 11:25 Leveraging your network to spot market trends 16:18 Navigating pivots and finding product-market fit 19:44 Selling amidst the noise of the AI market 25:50 The challenge of simplifying complex messaging 30:45 Strategic priorities for scaling revenue teams 33:18 Replacing standard demos with "show me" solutions 35:50 Building trust by becoming your customer's customer 40:21 Balancing high-level strategy with frontline realities 43:02 Maintaining focus with the rule of three 45:09 Using internal AI to accelerate rep onboarding 48:23 Rapid fire: Traits of great revenue leade

    52 min
5
out of 5
22 Ratings

About

The Revenue Leadership Podcast with Kyle Norton is a new show from Topline that dives deep into how to succeed as a revenue leader. Kyle Norton, CRO of Owner.com, will host real revenue operators and share framework and tactics you can apply today. No fluff, no sales pitches, and no platitudes. This podcast is built for Founders, CRO's, Directors and VP's of Sales (and people who aspire for those roles) who want to level up their craft and grow revenue faster.

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