Send us Fan Mail A crisis will show you exactly what your business culture, systems, and leadership are made of. Fun, right? In this episode of The Business Fix, Chrissy and Josh break down how small business owners, CEOs, and managers should respond when things go sideways whether it is an operational failure, a PR problem, a key employee leaving, a legal threat, a broken brand promise, or the kind of internal panic that makes everyone quietly update their LinkedIn profile. Chrissy shares the three R’s of crisis leadership: Regulate, Reveal, and Rebuild. Before leaders start fixing everything, they need to regulate their own emotions because a leader’s tone becomes the team’s temperature. From there, they need to reveal the right information not too much, not too little and rebuild the system that allowed the crisis to happen in the first place. Josh brings the operations and marketing perspective, including why businesses need to “stop the bleeding” before they go digging for the deeper issue, why employees need permission to pull the red cord when something is going wrong, and why blaming Bob is rarely the fix. Usually, the real problem is hiding in the process. They also dig into psychological safety, internal communication, external reputation, crisis PR, apology videos, customer trust, and why an apology without action is just a performance. If you own or manage a business, this episode will help you think more clearly about how to lead through pressure, communicate during uncertainty, protect your team, and rebuild stronger after the dust settles. We’ve heard it: “Nobody wants to work anymore.” People do want to work. They just may not want to work for your company, your culture, or your leadership style. That’s what we’ll be addressing at the COSE Big Summit on October 15 in Cleveland. If you’re ready to stop blaming “the workforce” and start a team, join us. Visit COSE.org for more information and tickets. Your culture is not the poster in the lobby. It is what your team does when you are not in the room. That is where The Business Fix on the Road comes in. We help leadership teams fix the people stuff with keynotes, culture consulting, and practical strategies that create clarity, accountability, and real results. Book us for your next event, conference, or team meeting at businessfixpodcast.com. ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
