In The Business of Humans

Lynda Harvey + Joe Gilgoff
  • 5.0 (10)
  • Careers

The Unlikely Duo: Turning Workplace Dynamics into Lifelong Friendships (and Business Wisdom!) Meet Lynda Harvey and Joe Gilgoff: a former employee and boss who morphed their professional relationship into an extraordinary, decades-spanning friendship. With 40+ years of combined experience building, scaling, and supporting top-tier Customer Support and Service departments, they've seen it all. But here's their secret: they know that the business of working is all about the business of working with humans. Get proven business facts and refreshingly honest career advice in a conversation built on trust, experience, and an amazing friendship.

  1. 2d ago

    Humanity Through Video, with Ben Nathan + Fran Bryzski (Presented by: Hark)

    Why does video create trust in ways that emails, Slack messages, and even AI often can't? In this episode of In The Business of Humans, Lynda and Joe are honored and thrilled to be joined by ultra-accomplished film maker Ben Nathan (Owner of All of Us Films, Impact Reel and much more), and cutting-edge entrepreneur Fran Bryzski (Founder + CEO of Hark). Together, the group explores why video storytelling has become one of the most powerful communication tools in business—and why authenticity matters. Whether you're a leader managing a remote team, building a company, creating content, working in customer experience, selling to customers, or simply trying to communicate more effectively, this conversation dives into why people connect with people—not perfectly polished messages. The group discusses how video helps preserve tone, emotion, empathy, and trust in ways that written communication often struggles to achieve. They also examine the growing role of AI in communication, where technology adds value, where it falls short, and why authentic human connection is becoming even more important in an increasingly automated world. Along the way, they explore: Why video builds trust faster than email, Slack, or textThe psychology behind authentic communication and human connectionHow leaders can use video to build stronger teams and company cultureCustomer experience, customer feedback, and the emotional power of seeing real peopleWhy authenticity consistently outperforms perfectionThe evolving relationship between AI and human communicationThe challenges of remote work and digital collaborationPractical ways to become a more confident communicator on cameraWhy storytelling remains one of the most valuable leadership skills in business Ben and Fran left Lynda and Joe with incredible stories and lessons to savor for life; and we're confident you'll feel the same way! Takeaways Video as a powerful medium for storytelling and communicationThe importance of authenticity and human connection in video content Video as a Powerful Communication ToolAuthenticity in Communication Chapters 00:00 The Power of Video Storytelling28:59 The Impact of Authenticity37:50 Introduction and Panel Guests38:16 Fran Briskey's Background and Role at Hark39:32 Ben's Experience with Ken Burns and Video Impact40:55 The Emotional Impact of Video41:38 The Role of Video in Creating Human Bonds42:08 Fran's Multitasking and Video's Impact on Communication43:32 The Power of Video in Customer Feedback44:25 The Influence of Video in Business Decision-Making45:21 The Impact of Video on Brand Loyalty and Customer Engagement46:14 The Role of Video in Human Connection and Understanding50:20 Authenticity in Video Content Creation51:35 The Use of Video in Documentary Filmmaking51:57 The Importance of Authenticity in Video Content01:00:35 The Impact of Video on Personal Branding and Communication01:04:38 The Frustration with AI Communication and Technology01:06:06 The Challenge of Authenticity in Written Communication01:07:01 The Frustration with Technology and Communication Tools01:11:30 Conclusion and Thank You

  2. Jul 7

    Code Switching at Work: Authenticity, Leadership & Belonging

    What does it really mean to "code switch"—and how much of yourself should you change to succeed? In this episode of In The Business of Humans, co-hosts Lynda Harvey and Joe Gilgoff are honored to be joined by two extremely accomplished and brilliant guests: Dr. Wendy Johnson and Clarence Bongalos. Together, the group takes an honest look at one of the most complex topics in today's workplace: code switching. Whether you're navigating leadership, managing a team, interviewing for a new role, building your career, or simply trying to fit into different social and professional environments, most of us have adapted the way we communicate, behave, or present ourselves. But when does that adaptation become a valuable leadership skill—and when does it come at the expense of authenticity? The panel explores the emotional, psychological, and practical realities of code switching, including why it exists, how it affects confidence, belonging, workplace culture, diversity, leadership, and career growth, and how managers can create environments where people don't feel they have to hide parts of themselves to succeed. Along the way, they discuss: What code switching really is—and why nearly everyone does itThe hidden emotional cost of constantly adapting to different environmentsAuthentic leadership versus strategic communicationWorkplace culture, inclusion, belonging, and psychological safetyThe role managers and executives play in creating trustSelf-awareness, emotional intelligence, and career developmentWhen code switching is helpful—and when it's harmfulPractical strategies for staying authentic while remaining adaptablePlus, a fun closing conversation on everyone's favorite personal pet peeves If you're interested in leadership, management, workplace psychology, communication, emotional intelligence, career advice, customer experience, company culture, diversity, inclusion, authenticity, or professional development, this conversation offers practical insights that will make you think differently about how we show up—for ourselves and for others. Chapters 00:00 — What Is Code Switching? 05:08 — The Emotional Weight of Adapting 36:48 — Survival, Belonging & Assimilation 45:25 — Courage, Self-Awareness & Authentic Leadership 01:03:18 — Pet Peeves & Lighter Moments

  3. Jun 24

    Season 2 Premiere: Lynda & Joe on Life, Leadership, and What's Next

    Welcome back to Season 2 of In The Business of Humans with hosts Lynda Harvey and Joe Gilgoff. In this kickoff episode, Lynda and Joe reintroduce themselves, share updates from their professional and personal journeys, and set the stage for an exciting new season focused on the people side of work. From leadership and management to career growth, entrepreneurship, customer experience, workplace culture, and the evolving role of AI, they explore the conversations that help professionals build more meaningful and successful careers. Lynda draws on her extensive experience as an executive coach and leadership expert to discuss self-awareness, personal growth, and what it takes to lead effectively in today's workplace. Joe shares lessons from building customer experience teams, launching his advisory business, and helping companies create stronger relationships with both employees and customers. Together, they discuss career pivots, consulting, business development, networking, community building, and why authentic human connection remains one of the most valuable skills in any profession. The episode also introduces new resources for listeners, offers practical insights for leaders and individual contributors alike, and delivers the candid, relatable conversations that have become a hallmark of the show. Whether you're a manager, entrepreneur, customer experience leader, HR professional, executive, or someone simply looking to grow in your career, this episode provides actionable insights and fresh perspectives on navigating the modern world of work. Key Topics Leadership and managementCareer development and career transitionsExecutive coaching and professional growthCustomer experience (CX) and business strategyEntrepreneurship and consultingWorkplace culture and employee engagementNetworking and community buildingAI and the future of workSelf-awareness and personal developmentBuilding meaningful human connections at work

  4. Mar 18

    AI is for Humans

    How does a podcast about driving humanity in the workplace tackle the imposing topic of AI for the first time? Bringing on one of the world's leading experts is a great place to start! On our special season 1 finale episode, we're joined by Aria Finger, former CEO of DoSomething.org and current Chief of Staff to Reid Hoffman (Founder of LinkedIn, one of the world's leading AI experts/entrepreneurs; venture capitalists; philanthropists; authors; political influencers) and co-host with Reid of the acclaimed Possible podcast, which has explored this exact topic of AI + humanity with a curious, intellectual and optimistic lens with the likes of Sam Altman, Kara Swisher, Stephen Colbert, Trevor Noah and dozens of other superstars in business + society. Aria spends her days helping to shape our current world, while also partnering with other brilliant, influential folks to imagine and help shape what our future world could look like -- including how AI will continue to evolve, and co-exist with people. And it's not all bad! You'll hear about how AI can not only uplift and empower humans in their jobs and lives, but also serve purely altruistic purposes, like powering cutting-edge medical research to save real human lives. You'll also get to know Aria, the human being: a warm, humble and funny soul, and a loving wife and mom of 3 rambunctious kids -- trying to juggle quite a lot at once, and figure this "life" thing out just like the rest of us! We love our season finale episode, and we hope that you will too.

  5. Mar 3

    Boundaries at Work

    The age-old topic of how to establish the right boundaries at work. Is this even a thing, for career-driven people?! (Yes!) But how, without damaging our standing and growth potential?! (Please have a listen to this episode!) Whether you like the expression "work-life" balance or not, we can all agree that success at work cannot come at the cost of well being, or having a life and sources of fulfillment outside of work. In this episode of 'The Business of Humans', Lynda and Joe unpack it all! As usual, actionable advice will be offered, made more colorful with personal stories across 40+ combined years of leadership roles, successes and setbacks.

  6. Feb 25

    Fix Your Hair (Managers vs. Leaders)

    Join Lynda and Joe as they delve into the difference between a Manager, and a Leader. Interestingly, while being a great "leader" seems to get all of the shine, being a great "manager" embodies a distinct set of skills and is equally critical for an organization's success. The championship roster for any company will likely have great leaders, and great managers, working in tandem. So how to be a great leader? And how to be a great manager? How to even pull off both?! Tune in to find out. Oh, and tune in also to hear about Lynda's LinkedIn battle with Mr. "Fix Your Hair" - who helpfully provides a perfect "what not to do" example around leading, managing and interacting with fellow humans in 2026.

  7. Feb 10

    Mixing It Up With HR (with Morgan Montgomery-Rice)

    Learn the ins and outs, and the "dos and don'ts" of working with the HR function effectively, in any workplace! Lynda and Joe are joined by Morgan Montgomery-Rice, current Founder + Fractional Head of People at Bloom Bridge Advisors; former HR / People / Finance / Operations leader at fantastic brands like Sundays for Dogs; IBM and much more; and holder of an MBA from Northeastern's D'Amore-McKim School of Business. Just as Lynda and Joe always aspire to bring a senior leadership, "insider" view to workplace situations and dynamics, Morgan is able to go a step further and present the insider perspective of the HR function -- specifically as Exec / Head of HR across fantastic industries and brands. Join this trio as we discuss challenging, nuanced and juicy workplace situations from all sides of the equation, in an episode that should be equally educational, actionable and entertaining.

  8. Feb 3

    Networking for Normal People

    Join Joe and Lynda as they discuss practical, actionable tips and related career anecdotes around this hot topic of career networking! (Well, this is after they get over a case of the giggles, tell awkward stories and talk about CX nightmares out there in the real world) "Networking" as a term tends to be polarizing; with a minority of folks feeling confidence and giddiness on the topic, while the majority of folks assume they're bad at it, hate it, or couldn't be bothered. Or some combo within. Our definition of networking is centered around the idea of *human connections* - making them, nurturing them, and embracing these relationships as sources of career-long joy, fulfillment and mutual benefit. See, that doesn't sound so terrible, does it? Joe and Lynda hope that this deep-dive feels approachable, interesting and actionable - the New Networking Guide for Normal People!

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About

The Unlikely Duo: Turning Workplace Dynamics into Lifelong Friendships (and Business Wisdom!) Meet Lynda Harvey and Joe Gilgoff: a former employee and boss who morphed their professional relationship into an extraordinary, decades-spanning friendship. With 40+ years of combined experience building, scaling, and supporting top-tier Customer Support and Service departments, they've seen it all. But here's their secret: they know that the business of working is all about the business of working with humans. Get proven business facts and refreshingly honest career advice in a conversation built on trust, experience, and an amazing friendship.

Information

  • Creator
    Lynda Harvey + Joe Gilgoff
  • Years Active
    2025 - 2026
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © 2025 Lynda Harvey + Joe Gilgoff
  • Show Website
    In The Business of Humans

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