The Blowout - By Salon Owners for Salon Owners

Haylee Benton and Hellen Ward

Salon owners — we need to talk. The industry is under pressure, the rules keep changing, and too much is being said in whispers. That’s where we come in. Haylee Benton & Hellen Ward — salon owners with decades of real industry experience. No filters. No limits. Raw, honest conversations about what’s actually happening. From independent owners to industry leaders, we’re unpacking what’s on everyone’s mind — the rise of self-employment, shifting rules, and the changes quietly reshaping our industry.

  1. 1d ago

    #0021 - The Brutal Truth About Managing Salon Staff

    The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair.Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0QApple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies!Episode timestamps00:00 Episode preview01:17 Welcome to the episode01:51 Why staff appraisals matter04:02 Creating the right environment for reviews06:08 Monthly check-ins vs annual appraisals07:50 Should appraisals be mandatory?09:43 Sickness reviews and return-to-work interviews12:43 Structuring appraisals around performance and KPIs13:41 The red flags of a difficult team member15:44 Spotting a long-term decline in performance17:18 Dealing with toxic situations quickly20:36 Supporting employees while remaining performance-driven23:21 The hardest conversations bosses must have25:22 Delivering uncomfortable feedback with kindness28:01 What happens when an entire team lacks self-awareness?30:42 Managing conflict within your team32:29 Your salon is a sports team, not a family34:06 When should a boss intervene?36:58 Becoming a secret shopper in your own salon38:15 Is managing a large salon actually easier?40:51 Why team social events matter44:43 Profit is not a dirty word45:31 Nothing is bigger than the badge47:00 Should product wastage affect commission?48:11 Knowing when a toxic employee needs to go50:19 Does every team need a bad apple?

  2. Sep 27

    #0020 - Why Are So Many People Suddenly Losing Their Hair?

    💇🏼‍♀️ Wella Professional: https://www.wella.com/professional/en-GB 💊 Glowwa: https://www.glowwa.com/ This episode follows Suzanne Cooper, founder of Glowwa, as she shares how her own hair loss journey led her to create a nutrition-led brand for the professional salon channel. It matters because the conversation goes beyond product development and digs into why education, trust, and salon-first distribution can shape long-term brand loyalty. We discuss how Glowwa started with no marketing budget, how Suzanne built credibility through salon education, and why she has resisted the push to move mass or undercut salons online. She also explains what’s driving more hair loss today, from stress and ultra-processed diets to GLP-1 weight loss injections. The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair.Spotify: ⁠https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0Q⁠Apple Podcasts: ⁠https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946⁠Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies! Timestamps 00:00 - Overnight hair loss and the decision to bet on herself 02:09 - What triggered Suzanne’s hair loss journey 03:45 - When the shedding became impossible to ignore 04:28 - Why ingredient quality and label reading mattered 06:17 - Targeting inflammation, hormones, and stress 07:43 - Turning an idea into a manufactured product 08:30 - Giving the first stock away to salons for free 09:05 - Leaving a full-time job to build Glowwa 10:54 - Why salon education matters so much 13:26 - Choosing salons over mass retail 15:01 - The two questions behind every business decision 16:50 - How Glowwa drives consumers back to salons 18:51 - Making salon purchase more attractive than buying online 20:37 - Why the brand is called Glowwa 22:23 - Why hair loss is rising now 23:19 - Supporting clients using GLP-1 weight loss injections 24:12 - Why Glowwa expanded into collagen 25:12 - Collagen as a low-pressure retail conversation starter 26:00 - Why the brand will not launch shampoos or oils 26:54 - International growth and expanding carefully 29:03 - Choosing the right distributors 31:43 - Moving into skin clinics and aesthetics 32:44 - Why education is the missing gap for many stylists 33:18 - Free training and charity seat-holder fees 35:12 - Staying independent while scaling 39:51 - Working with her partner and keeping work boundaries 42:26 - The warehouse damage setback that nearly broke the business 44:40 - How Glowwa trusts its UK manufacturers and ingredient sourcing 46:58 - Why betting on herself mattered 49:06 - How Suzanne switches off and maintains her routine 50:09 - Whether supplements should be used continuously

  3. Sep 13

    #0019 - Wendy Tarplee-Morris - The Haircut That Changed Thousands of Children’s Lives

    👑 Little Princess Trust: https://www.littleprincesses.org.uk/ https://www.instagram.com/officiallittleprincesstrust https://www.facebook.com/officiallittleprincesstrust https://x.com/LPTrustUK 💇🏼‍♀️ Wella Professional: https://www.wella.com/professional/en-GB In this episode, Wendy Tarplee-Morris shares the inspiring story behind the Little Princess Trust, how hair donations support children with cancer, and how salons can get involved to make a difference. Discover the impact of community efforts and the future of childhood cancer research. The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair.Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0QApple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies! Chapters 00:00 Introduction to the Little Princess Trust and Wendy's story 02:24 How the charity started after Wendy's daughter's passing 07:26 The journey from initial donations to a nationwide charity 12:43 The process of donating hair and making wigs 17:10 Minimum hair length requirements and donation guidelines 22:42 The global reach of hair donations from 129 countries 30:48 Supporting children with wigs and the importance of training 32:25 Current challenges and future needs of the charity 33:40 Expanding support to childhood cancer research 36:28 The impact of high-profile donations and awareness campaigns 39:09 The role of AI and technology in cancer research 42:30 How listeners and salons can get involved 45:34 The tangible impact of fundraising and community support 46:49 Wendy's message of hope and legacy

  4. Aug 30

    #0018 - Is Gen Z Killing the Salon Work Ethic?

    Wella Professional: https://www.wella.com/professional/en-GB This episode tackles the generation gap inside salons, especially the clash between Gen X leadership and Gen Z employees. Haylee Benton and Hellen Ward unpack accountability, work ethic, mental fitness, and the challenge of keeping teams aligned while still supporting younger staff.In this episode, Haley and Helen discuss why salons need both experience and new talent, but often struggle to bridge very different expectations around criticism, flexibility, and progression. 🌐 able-futures.co.uk 📞 Freephone: 0800 321 2137 The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair. Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0Q Apple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946 Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies! Timestamps 00:00 - “That’s not it, you don’t like what I said” - blame, criticism, and accountability 01:14 - Introducing the generation gap inside the salon 03:34 - Why Haley sees Gen Z as a blame culture 05:03 - Defining Gen X, millennials, and Gen Z 07:00 - The part-time job that turned into a freelance decision 09:18 - From old-school training to modern HR 09:49 - Why Haley prefers “mental fitness” to “mental health” 11:12 - Why the salon created an internal mental fitness coach 13:29 - Work-related support, menopause, divorce, and family stress 15:44 - Why Gen Z wants flexibility and fast progression 16:47 - “You have to own your journey” 17:25 - The WhatsApp example and boundaries outside work 18:21 - How to bridge the gap between age groups 19:17 - The loneliness of leadership and constant problem-solving 20:21 - Gen X, hard work, and the case for responsibility 21:52 - Ted Lasso and the problem with participation trophies 22:26 - Why motivating Gen Z is now a business issue 23:27 - Apprentices, retention, and the future of the salon industry 24:53 - Millennials as a bridge between generations 27:25 - Wanting pastoral care without accepting correction 28:13 - Setting clearer expectations at the start of the year 29:20 - Final reflections on aligning mixed-age teams

  5. Aug 16

    #0017 - What Is Your Salon Really Worth? The Truth About Selling

    The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair. Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0Q Apple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946 Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies! Times Timestamps:  00:00 - Why many salons are not saleable and the myth that they are 00:22 - Valuing a salon: assets vs goodwill 00:47 - Why selling intangible assets like staff is impossible 01:05 - The importance of early exit planning 01:31 - Common issues with lease transfers and legal hurdles 02:16 - Red flags when buying or selling a salon 03:15 - How business energy and investment affect sale value 04:01 - The importance of transparency with staff about sale and exit plans 05:12 - Handling staff redundancies and guarantees in sale agreements 06:07 - The process of business transfer and redundancy costs 07:00 - Celebrating success stories and navigating challenging sales 08:36 - The complexity of replicating salons and the importance of people 09:24 - Transitioning staff and creating new opportunities post-sale 10:14 - Family businesses and succession challenges 11:22 - The long-term impact of mergers and staff integration 12:00 - Keeping energy high during tough times and managing staff perceptions 13:16 - The emotional and practical considerations when nearing retirement 14:36 - The potential of Employee Ownership Trusts (EOTs) for exit planning 17:16 - How EOTs work and benefits for business owners and staff 19:08 - Setting up an EOT and legal/financial considerations 20:19 - The positive impact of EOTs on staff loyalty and retention 21:44 - Exploring alternative options beyond sale and the importance of timing 22:42 - The significance of proper business structuring and documentation 23:54 - The growing interest in exit planning and how to prepare early 25:10 - Realistic valuation and the limits of profitability in sale prices 26:29 - The importance of understanding the value in people, not just numbers 27:13 - Ways to reduce the burden of ownership, including family succession and partnerships 28:43 - The vital role of ongoing investment and morale in business profitability 30:49 - The challenges of valuation and sale in service industries 31:23 - The necessity of transparent communication with staff during transactions 32:35 - Lease importance and legal considerations when selling a salon 33:24 - How lease and business structure influence saleability 35:32 - Creative solutions, including passing on to staff or family 36:17 - Planning for exit early and keeping options open 37:18 - What to do if your salon is unprofitable or underperforming 38:20 - Franchising and growth models that support future exit options 39:13 - The risk of holding on when the business no longer has passion or energy 40:15 - Focusing on team development and long-term vision 41:44 - The importance of comprehensive preparation—legal, financial, structural—before sale 42:22 - Emphasizing early exit planning and keeping your options open

  6. Aug 2

    #0016 - The Future of Beauty: What Salons Need to Know About AI, Brands & Survival

    In this episode, we chat with Samantha Sweet, founder of Sweet Squared, about supporting salons, the future of the beauty industry, and maintaining authenticity in branding. If you're a professional or aspire to understand the core values driving a successful distributor, this is a must-listen. The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair. Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0Q Apple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946 Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies! Chapters 00:00 Introduction and Samantha's Industry Journey 02:36 Supporting the Professional Sector and Brand Loyalty 04:49 The Origins of CND and Nail Industry Evolution 09:09 Challenges During the 2007 Industry Crisis 14:44 Building Relationships and Brand Love 20:12 The Importance of Brand Storytelling 22:34 The Role of Education and Skill in Nails 28:18 Impact of COVID-19 on Supply Chains 36:27 Temptation to Sell Out and Brand Integrity 43:00 Going Direct and Understanding Market Differences 50:04 The Future of AI and Hands-On Skills 01:00:28 Supporting the Industry and Personal Passion 01:02:37 The Resilience of the Beauty Industry

    #0016 - The Future of Beauty: What Salons Need to Know About AI, Brands & Survival

  7. Jul 19

    #0015 - Salon Industry’s Hidden Recruitment Problem Nobody Wants To Admit

    Are you struggling with recruitment dilemmas, poaching, and industry ethics? In this episode, Haylee and Hellen share candid insights and practical advice on maintaining integrity, attracting talent, and navigating industry challengesThe Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair.Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0QApple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies!Timestamps: 00:00 - The real story behind poaching in the salon industry00:17 - How salons control social media content and client confidentiality00:50 - Best practices for recruiting responsibly and ethically01:33 - The dangers of poaching and why it's bad juju02:41 - Examples of aggressive recruitment tactics in London salons03:07 - The financial impact of losing trained apprentices and staff04:06 - Industry challenges with post-COVID staff shortages05:02 - The risks of underhanded recruitment methods and legal considerations06:03 - The social "girl code" and industry ethics around poaching07:02 - The impact of aggressive recruiting on salon culture and client service08:00 - Managing social media handles for stylists and salon branding09:22 - Protecting salon content ownership and social media strategies10:06 - Marketing benefit of stylist branding vs risks of content misuse12:06 - Industry recruitment struggles and the post-pandemic labor crisis12:36 - Combining training, apprenticeships, and attracting new talent13:26 - The importance of industry regulation and ethical enforcement15:21 - The high cost of apprenticeships and safeguarding investment16:02 - Innovative solutions including automation and AI in salons17:25 - Practical advice for responsible recruitment and preventing poaching18:18 - Industry outlook and adapting to new generations' expectations20:23 - The importance of clear employment options and benefits21:41 - Future of salon industry regulation and industry standards22:28 - How to safeguard your salon's investments in staff training24:31 - The unethical practices of some salons and how to respond25:17 - The debate around self-employment vs employment models27:44 - The importance of fair employment benefits and legal compliance28:21 - The potential of automation replacing traditional roles29:45 - Ethical reflections on poaching and industry sustainability30:09 - Practical recruitment tips and creative marketing strategies31:01 - The need for industry regulation and enforcement to protect businesses33:01 - Final thoughts on industry fairness, professionalism, and future innovation

  8. Jul 5

    #0014 - How Salons Can Raise Prices Without Losing Clients

    **Disclaimer** The views and opinions shared in this episode are for general discussion and entertainment purposes only. They are not intended as professional, legal, financial, or business advice. Please seek your own independent advice before making any decisions based on anything discussed in this podcast. Discover practical insights on strategic pricing, discounts, tiered systems, and commission structures shared by industry experts Hellen Ward and Haylee Benton. Whether you're facing price increases, struggling with client perceptions, or thinking about innovative marketing tactics, this episode provides actionable advice to elevate your business.The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair. Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0Q Apple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946 Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies! Timestamps: 00:00 - Industry challenges with pricing and discounting\ 00:53 - Case study: Rebranding and price adjustments for a longstanding salon 01:45 - Staff perspectives on price increases and customer perceptions 03:25 - Client age demographics and long-term pricing strategies 04:06 - Industry self-worth and staff confidence around price hikes 05:42 - Tiered pricing models and CPD (Continuous Professional Development) 06:38 - Beauty pricing tiers and qualification criteria 07:53 - Training staff on communicating price changes effectively 09:25 - Social media's role in educating clients about pricing tiers 10:39 - Launching innovative booking platforms like BeautyBid 11:54 - Managing client expectations during last-minute booking sales 13:13 - The role of discounts and value addition versus price reduction 14:09 - Dynamic pricing and off-peak discounts for business sustainability 15:14 - Staff working hours, late-night incentives, and commission implications 16:05 - Communicating price increases to clients and team 17:07 - Tackling surcharge complexities and tax implications 18:24 - Handling NHS and student discounts responsibly 19:56 - The importance of clear scripts and staff training on price communication 21:54 - Profitability analysis using detailed treatment costing 23:29 - The pitfalls of product-intensive treatments and cost management 24:26 - Differentiating high-value services from overcut price competition 26:39 - Building straightforward, motivating commission structures 27:08 - Maintaining fair pay and performance incentives 28:51 - The impact of minimum wage increases on salon pay structures 30:26 - Using tools like calculators to explain hourly earnings to staff 31:40 - The importance of benchmarking and brand positioning 34:25 - Protecting your brand through pricing consistency and client perception 35:56 - Focusing on profit goals and honest industry benchmarking

    #0014 - How Salons Can Raise Prices Without Losing Clients
See All (22)

Trailer

About

Salon owners — we need to talk. The industry is under pressure, the rules keep changing, and too much is being said in whispers. That’s where we come in. Haylee Benton & Hellen Ward — salon owners with decades of real industry experience. No filters. No limits. Raw, honest conversations about what’s actually happening. From independent owners to industry leaders, we’re unpacking what’s on everyone’s mind — the rise of self-employment, shifting rules, and the changes quietly reshaping our industry.

Information

You Might Also Like