Topics and issues for technical writers. Improve your technical communication role. Empower users with better documentation.
Presentation recording -- 'Best practices in API docs: Product overviews and getting started tutorials'
I recently gave an online presentation about product overviews and getting started tutorials in API docs, sponsored by the STC Washington, D.C.-Baltimore Chapter. This post provides a recording of the presentation and related details.
tcworld China 2021 keynote: 'Tech comm and marketing: How to make your tech comm group more visible to those within your company'
I recently gave a keynote presentation at tcworld China 2021 on the topic of tech comm and marketing. This post provides a recording of the presentation, slides, and detailed notes for the presentation.
Recording of 'Product overviews vs. getting started tutorials: striking a balance between read-first and try-first user behaviors'
I recently gave a webinar to tekom Europe about product overviews and getting started tutorials. The recording and slides are below.
Videocast: Micro content and Flare -- Conversation with Kate Schneider
In this videocast, I chat with Kate Schneider about micro content and Flare. Kate shares micro content examples from her current documentation and explains the strategies she considers when creating micro content. She shows specifically how to leverage analytics in determining micro content topics.
The story behind Document360 -- podcast with founder Saravana Kumar
In a previous post, I explored how Document360, a new cloud-based documentation platform, handles API documentation scenarios. This time, I decided to record a podcast with Saravana Kumar, founder of Document360, to get the behind-the-scenes story about how Document360 came about, what's driving their fast pace of development, and their...
Playing a product design role as a content designer -- podcast with Jonathon Colman
In this podcast, I chat with Jonathon Colman about an innovative work model they implemented at Intercom with content designers. In their experimental model, content designers were allocated to one project only, and they expanded their roles to include not only content design but product design as well. These content/product...
Good for tech writers, IAs and help developers
I was hesitant to be the first to review. I stumbled on this podcast while looking for "content" and "information architecture" topics. These are well organized, thoughtful and interesting. Am downloading more as I post this...