The CultureCon® Podcast

PeopleForward Network
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Explore how work works with The CultureCon® Podcast—real stories, fresh ideas, and bold voices building a better world of work.

  1. 3 NGÀY TRƯỚC

    WorkPossible: Building exceptional patient and employee experience with Sven Gierlinger

    What if the best patient experience starts with taking care of your people first? In this episode of "WorkPossible," Elaine and Hattie get into conversation with Sven Gierlinger, Chief Experience Officer at Northwell Health, one of the largest and most progressive health systems in the United States. But Sven's impact goes far beyond patient experience. He's a powerful advocate for something many leaders talk about but rarely act on: the unbreakable connection between exceptional employee experience and exceptional customer, or in this case patient, experience. Drawing from three decades across hospitality, the Ritz-Carlton, and 17 years in healthcare, Sven brings a unique perspective shaped by a profound personal experience. When he was paralyzed by Guillain-Barré Syndrome, he learned firsthand what truly matters in healthcare - the human connection. Now, he channels that lived experience into transforming how organisations think about care, culture, and what's possible when leaders prioritise their people. This conversation reveals how Northwell went from foundational culture work to creating award-winning innovations like Buddy Curtain, a brilliant idea from a housekeeper that saved Northwell millions of dollars and became a business, and a Shark Tank-style competition that unlocks ideas from every corner of the organisation – two winners are picked and each of them get awarded with $500,000 to develop their idea. But more importantly, it's about reimagining leadership itself: getting off the executive floor, observing what's happening from a patient perspective, listening at the front lines, and building psychological safety where authenticity thrives over scripts. Discover what happens when you stop treating patient and employee experience as separate priorities and start seeing them as inseparable forces. When your frontline people feel supported, valued, and heard, they show up differently. And that changes everything.   Additional Resources: Connect with Sven on LinkedIn Connect with Hattie on LinkedIn Connect with Elaine on LinkedIn Learn more about Fauna Follow Fauna on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: You can't script empathy into burned-out teams. Great patient care starts with supported staff. Frontline ideas can spark system-wide innovation. Authenticity beats perfection in leadership. Culture change begins with proximity, not hierarchy.

    46 phút

  2. 4 THG 11

    Fixing Broken Culture Signals with Pete Savage & Greg Livings

    If you're investing in culture but not seeing impact, the problem might not be the budget… it might be the signals you're sending. 🚨 Pete Savage and Greg Livings are back to decode one of the most overlooked drivers of company culture: culture signals. From a restaurant that turned things around by upgrading its patio decor to a company that fumbled a milestone moment for 7,000 employees, this episode is full of sharp insights and real-world lessons. They break down how to spot what's truly resonating, drop the weak stuff, and create moments that stick. With practical tips and tools, you'll learn how to plan and communicate your culture strategy with clarity and purpose.   Additional Resources: Get "The Culture Wheel Playbook" Connect with Greg on LinkedIn Connect with Pete on LinkedIn Connect with Zach on LinkedIn Connect with Nick on LinkedIn Learn more about CultureCon Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Strong culture signals amplify employee connection and engagement. Evaluate programs by cultural impact, not popularity. Personalization makes a lasting impression on employees. Weak signals waste money and dilute cultural strategy.

    42 phút
  3. Culture Starts Here: Do Mission, Vision, and Values Really Matter?

    28 THG 10

    Culture Starts Here: Do Mission, Vision, and Values Really Matter?

    ADVISA CEO Heather Haas and leadership consultant BJ McKay spill the T in ATLAS, delving into the second of five essential drivers for creating cultural competitive advantage: Trust and Shared Purpose. Heather and BJ define what this driver really means and provide practical tactics any organization can use to promote it. This episode decodes the importance of mission, vision, and values, and what makes the difference between wall art and valuable tools for alignment.   Additional Resources: Get Your Culture Check! Connect with Heather on LinkedIn Connect with BJ on LinkedIn Learn more about ADVISA Connect with Nick on LinkedIn Connect with Zach on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Trust builds speed and lowers cost in business operations. Leaders must align behavior with stated mission and values. Culture needs clarity: mission, vision, and values defined. Communication trust forms when leadership consistently shares strategic direction. Rituals and accountability bring values to life organization-wide.

    37 phút

  4. 21 THG 10

    Live from CultureCon® 2025: Who Are You? Not What You've Done with Natasha Nuytten

    Why are we still using resumes like it's 1995?! 📄 Live from CultureCon® 2025, Nikki Lewallen Gregory is joined by Natasha Nuytten, CEO of CLARA, for a rapid-fire convo on shaking up everything we thought we knew about HR. From blowing up the resume to embracing AI in ethical and human-first ways, Natasha dishes on how leaders can stop playing it safe and start rethinking talent. They explore the magic of unlearning, why potential matters more than pedigree, and how to build hiring processes that actually reflect the world we live in today. If you're tired of rinse-and-repeat recruiting and ready to reimagine the future of work, this episode is your permission slip to challenge the status quo and lead with heart and strategy.   Additional Resources: Connect with Natasha on LinkedIn Learn more about Clara Listen to "Human Side Up" Connect with Nikki on LinkedIn CultureCon 2025 Connect with Zach on LinkedIn Connect with Nick on LinkedIn Learn more about CultureCon Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Unlearning outdated HR practices creates room for innovation. Skills-based hiring outperforms resume-based filtering. Culture fit should evolve into culture value-add. AI must be ethical, transparent, and human-first. Potential matters more than traditional career paths.

    30 phút

  5. 14 THG 10

    Live from CultureCon® 2024: Building Brave Spaces with Faatima Khan

    What does it really mean to show up authentically at work? In this special live episode from CultureCon® 2024, Nikki Lewallen Gregory sits down with Faatima Khan, former Head of Diversity, Equity & Inclusion at WPS Health Solutions, to unpack how leaders can create trust-filled, brave spaces where people feel safe enough to be real. 💬 From mood elevators to hilarious office pranks that turned into powerful moments of connection, Faatima reminds us that authenticity takes intention, grace, and vulnerability. This conversation is filled with stories and strategies that will challenge you to slow down, ask better questions, and rethink what true culture-building looks like. 🌱   Additional Resources: Listen to more episodes Live from CultureCon® 2024 on Fringe Connect with Zach on LinkedIn Connect with Nick on LinkedIn Learn more about CultureCon Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Authenticity requires leaders to first create trust-filled spaces. Brave spaces go beyond psychological safety for deeper inclusion. Vulnerability from leaders fosters openness across teams. Grace in the workplace strengthens trust and belonging. Equity means slowing down to ask better questions.

    31 phút

  6. 7 THG 10

    Why Culture Needs a Plan with Greg Livings and Pete Savage

    What if shaping culture felt less like guesswork and more like strategy? 🎯 Nick and Zach sit down with Greg and Pete from CultureShape to dive into the tools and insights that are helping leaders make culture intentional, measurable, and lasting. From the "Culture Wheel Playbook" to lessons learned from hundreds of conversations with leaders, this episode explores how to move culture from a buzzword to a business driver, and why intentional planning makes all the difference. Whether you're a culture team of one or twenty-one, you'll leave inspired to plan smarter, gain executive support, and turn big ideas into sustainable impact.   Additional Resources: Get "The Culture Wheel Playbook" Connect with Greg on LinkedIn Connect with Pete on LinkedIn Learn more about CultureCon Connect with Zach on LinkedIn Connect with Nick on LinkedIn Learn more about CultureCon Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Culture needs planning, not just good intentions. Executive support is critical for sustainable culture growth. Simple tools create clarity and alignment across teams. Culture parallels marketing's rise to strategic importance. Everyone on the culture team owns the business case.

    43 phút
  7. Culture Starts Here: One Thing Your C-Suite Absolutely Can't Delegate

    23 THG 9

    Culture Starts Here: One Thing Your C-Suite Absolutely Can't Delegate

    In this episode, ADVISA CEO Heather Haas and leadership consultant BJ McKay discuss the concept of Cultural Competitive Advantage, focusing on the ATLAS framework – five drivers that organizations can leverage to align their culture with the goals of the business. Heather and BJ delve into the importance of the first driver, 'Activation from Above' – emphasizing the role of leadership in shaping and maintaining a healthy organizational culture. The conversation highlights the necessity of data in understanding cultural dynamics, the time it takes to effect meaningful change, and practical steps to jump-start cultural transformation.   Additional Resources: Get Your Culture Check! Connect with Heather on LinkedIn Connect with BJ on LinkedIn Learn more about Advisa Connect with Nick on LinkedIn Connect with Zach on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Lead by Example – Culture starts with leadership behavior. Own the Culture – Leaders must actively shape it. Let Data Guide You – Use insights to target improvements. Invest to Grow – Time, attention, and budget are essential. Culture Drives Results – It's a business strategy, not fluff.

    33 phút

  8. 16 THG 9

    When Growth Breaks Culture with Dr. Julia Wiener

    What does it really take to grow a business from your garage into an international company with 300+ employees… and then turn that experience into a career helping leaders build thriving cultures? 🚀 Dr. Julia Wiener takes Nick and Zach inside her journey from corporate life to co-founding one of Inc. Magazine's fastest-growing companies, and now leading JW Strategies. She shares how agility and quick pivots kept her business alive, why creating space to "fail fast" sparks innovation, and how subtle leadership behaviors can shape culture more than any words on a wall. From navigating messy team mergers to scaling culture in high-growth environments, Julia brings stories, lessons, and a refreshing dose of honesty. Plus, she looks ahead at how AI is transforming the way we work and what leaders need to do to keep the human side of business strong. 🌟   Additional Resources: Connect with Julia on LinkedIn CultureCon 2025 Connect with Zach on LinkedIn Connect with Nick on LinkedIn Learn more about CultureCon Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Agility and quick pivots fuel growth. Failing fast only works if you also learn fast. Leadership is about influence, not titles. Scaling requires structure and clear communication. Small leader behaviors can outweigh stated values.

    35 phút
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Explore how work works with The CultureCon® Podcast—real stories, fresh ideas, and bold voices building a better world of work.

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