371 episodes

My Name is Sarah Barnes-Humphrey and this is Let's Talk Supply Chain where I interview the top Supply Chain professionals in the industry. You will learn about best practices, changes in the industry and Hot Topics surrounding Supply Chain.
Have a specific question you want answered? E-mail us at listener@letstalksupplychain.com

Let's Talk Supply Chain Sarah Barnes-Humphrey

    • Business
    • 4.6 • 49 Ratings

My Name is Sarah Barnes-Humphrey and this is Let's Talk Supply Chain where I interview the top Supply Chain professionals in the industry. You will learn about best practices, changes in the industry and Hot Topics surrounding Supply Chain.
Have a specific question you want answered? E-mail us at listener@letstalksupplychain.com

    Blended - Veterans Voices: Inspiring Stories from Those Who Serve

    Blended - Veterans Voices: Inspiring Stories from Those Who Serve

    It’s episode 26 of Blended: I’m joined by another fantastic panel of guests and, today, we’re talking about veterans. This is a discussion I like to have every year on Blended around this time. Veterans Day provides a unique opportunity to reflect on the role that veterans have played in our country. As we honor the brave people that have served, it’s important to also hear their stories.
    Today, our guests will be sharing their life experiences, both professionally and personally; debating the well-known phrases ‘thank you for your service’ and ‘call of duty’; discussing transitioning from military to civilian life; and sharing advice on how we can both support veterans, and help businesses to become more veteran friendly.
     
    IN THIS EPISODE WE DISCUSS:  
    [00.52] Introductions to our Blended panellists.
    Kris – President and co-founder at Gen Alpha Technologies Sylena – General Manager at OwlCrate Jerry – Acquisition Project Manager at Hive Group “It was an interesting period of time in the early 2000’s, where we looking at what culture used to look like, what used to be acceptable and what isn’t now. There was a lot of cross-functional abuse.” Sylena
    [07.27] The group discuss why they chose to join the military, their experiences and how they found supply chain.
    “Joining the military was something brand new to our family, I was the first generation to join the military, so I had no insight, no clue… everything that I knew of the military was from movies.” Jerry
    Jerry’s experience of having an internal calling to sign up Kris’s experience of signing up instead of taking her place at University Sylena’s experience in the Canadian cadet programme Camaraderie and friendship Challenges for women and queer community – Don’t Ask, Don’t Tell Loyalty “I joined the military to see the world!” Kris
    [25.46] The panel explore the phrases 'going above and beyond the call of duty' and 'thank you for your service', and some of the mental impacts around them.
    Differentiating veterans that have, and have not, undertaken active service PTSD and post-service trauma Self-doubt and imposter syndrome Importance of support roles What people can do Create spaces to have conversations Hire veterans and change recruitment processes Provide advantages to veterans “I like to leave it for the folks that paid the ultimate sacrifice.” Jerry
    [42.54] The group discuss the transition from military service to civilian life and share thier advice to both businesses and veterans.
    “I did supply chain in the marine corps so my transition out was a little bit easier.” Jerry
    The need for a mindset change Lack of belief that an army career equals a college education Transferable skills Find the right way to describe skills in a way that connects with civilian recruitment Find a mentor and help with resumes Make jobs attractive to veterans Build a network Guilt and loss of purpose Plan the transition Learning a new language (corporate world) Well-funded Employment Resource Group Community Lead with a mission and purpose Training programmes “Have confidence in yourself, you’ve been trained and you have skills.” Kris
    “Hire veterans! Remove the barriers to your hiring processes, give them their own hiring path, take away the need for a degree and have conversations – they will bring things to your organization that no one else will.” Sylena
    [1.05.25] The group sum-up their thoughts from today’s discussion with what surprises them about veterans.
    “I’m always surprised by how immensely talented, capable and qualified folks are!” Sylena
     
    RESOURCES AND LINKS MENTIONED:  
    You can connect with Sylena, Jerry and Kris over on LinkedIn.
    If you enjoyed this episode, why not listen to episode 231: Blended – Veterans and Civil life: Winning the Battle of Workplace Discrimination, where our guests shared their personal experiences of the military and tra

    • 1 hr 12 min
    Stabilizing Safety in the Workplace, with Ideal Warehouse Innovations

    Stabilizing Safety in the Workplace, with Ideal Warehouse Innovations

    Today I’m joined by Ideal Warehouse Innovations, a product innovator that is asking all logistics, transportation and warehousing brands one big question – when it comes to your workplace, how safe is safe enough?
    With more than 1100 warehouse and loading dock safety products in their arsenal, Ideal Warehouse’s products help saves lives, prevent injury and minimize damage and downtime. Founded in 1982, they’ve long been passionate about providing products and equipment to warehouse and manufacturing facilities that make them safer places to work, protecting people as well as enhancing productivity, profitability and timely delivery.
    Today Dirk Seis, Director of Marketing at Ideal Warehouse, joins me to chat all about the company and what they do; their “thousand-product safety story”; the importance of strategic prevention; and their passion for helping to ensure that the world’s supply chain never breaks a link.
     
    IN THIS EPISODE WE DISCUSS:  
    [06.54] Dirk’s career journey, how the industry has changed, and what he loves so much about helping businesses tackle their safety challenges.
    “Back then, it seemed to me that the industry was very siloed… and, over the years, what’s happened is that everybody’s understood that this is now a vital link in the supply chain. If the goods aren’t coming in the door, they’re not going out the door – loading docks are very important!”
    [08.50] An overview of Ideal Warehouse – what they do, how they help their customers and Dirk’s key role.
    [09.55] A closer look at Ideal Warehouse's forklift safety accessories and guarding line.
    “One of the simple ways we help is to provide guarding systems to help delineate people from things that move, in other words, dangers.”
    [11.27] A closer look at how Ideal Warehouse works collaboratively with their customers to develop innovative solutions to emerging challenges.
    “I call them our mad scientists! We have an engineering group and an R&D group that basically takes a customer’s inquiry or unmet need, and says lets develop something that’s a little bit more unique and creative to help solve that problem.”
    [14.31] Collaboration and planning: two key approaches to tackling common industry challenges.
    “The most important move is planning… and involving all of the key players in the decision making process… when the whole group comes together and builds the solution together, chances are that solution is much better.”
    [15.49] In an ever-evolving industry, why cleaner air is a key focus for many customers in a post-pandemic environment.
    "The White House commissioned a study and they found that 30% less illness happens when the workplaces air has been cleaned.”
    [18.29] What onboarding looks like with Ideal Warehouse.
    [19.34] The ideal client for Ideal Warehouse, and some of the questions a potential client should ask themselves before reaching out.
    “The people that appreciate our solutions the most are the ones that have a deep safety culture.”
    [21.36] A case study showing how Ideal Warehouse developed a new solution to a dangerous dock trailer stand issue for an automotive client, helping to keep people out of harms way, as well as delivering time and cost savings.
    “It’s our 'no boots on the ground' solution.”
    [26.56] The future for Ideal Warehouse Innovations.
    RESOURCES AND LINKS MENTIONED:  
    Head over to Ideal Warehouse Innovations’ website now to find out more and discover how they could help you too. You can also connect with Ideal Warehouse and keep up to date with the latest over on LinkedIn, or you can connect with Dirk on LinkedIn.
    This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes 306: Create Long-Standing Opportunities and Reduce Costs, With DM Delivers; 304: Discover Success at the Intersection of Logistics and Technology,

    • 31 min
    307: Driving Your Parcel Performance: Virtual Sandbox

    307: Driving Your Parcel Performance: Virtual Sandbox

    It’s the fourth and final episode of our Driving Your Parcel Performance mini-series, in collaboration with Sifted!
    Last week in episode three, I was joined by Elle Brown for an episode called “Check Engine Light!” We talked all about measuring your contract health; contract compliance; strengthening carrier relationships; and the growing trend in ensuring customer success.
    And today in episode four, the final episode in the series, we’ll be jumping into Sifted’s virtual sandbox! I’m joined by Cameron Clark, Product and Logistics Engineer at Sifted, to talk all about contract modeling; its role in providing internal visibility, as well as external carrier management; and empowering businesses to negotiate with confidence in a very challenging environment.
     
    IN THIS EPISODE WE DISCUSS:  
    [01.32] How Sifted’s virtual sandbox complements the other tools within the carrier management suite, to help support shippers in their contract negotiations, aid understanding and simplify the process.
    [03.05] The relationship between shippers and carriers, and the challenges in the current environment from a negotiation standpoint.
    “It’s an interesting dynamic out there right now… you’ve got to really understand where you’re coming from, what kind of shipping profile you have and be able to maximise that for what the carrier’s are doing… it’s no longer an us versus them, it’s really become a partnership.”
    [05.02] How simulation and modeling can give customers a leg up when it comes to difficult contract negotiations in a carriers market.
    “Modelling is the first step. It’s going to show you, in a simplified way: 'here’s where your spend is, here’s where you can make the biggest impact, here’s where you can make improvements' – and really give you that roadmap.”
    [06.50] How data can help shippers to understand the carriers perspective, make themselves more desirable as a client, have more successful conversations and ultimately give them the confidence to make better decisions.
    [10.40] As both a logistics and product engineer, how Cameron uses his passion and expertise to work with clients to help them engineer and execute strategies.
    “I get to take all of that information and all of the requests I get and say ‘we need a software solution for this.’”
    [12.13] The many negotiable parts within any one contract, and how Sifted can help shippers model changes.
    “We have an entire engine built to say… ‘you have this discount today, but we really think you should be aiming for this discount’ and to help guide you through that process.”
    [15.35] A closer look at how the virtual sandbox works.
    “It’s geared towards doing everything in bitesize chunks, rather than being thrown 150 different variables all at once… you can see those dollar amounts change service by service until you’ve completed your entire contract."
    [16.48] How Sifted’s virtual sandbox can support the challenges of dual sourcing, and how that functionality will expand, based on customer feedback.
    [17.53] How the virtual sandbox can help with internal buy-in, stakeholder management and team development.
    “One of the first bits of feedback we got when we started to show this tool was ‘this is the best thing I’ve ever seen to be able to teach my own teams how a contract works!’”
    [21.16 ] The ideal client for Sifted’s virtual sandbox.
    [22.00] How shippers have been using Sifted’s tools to better understand how contract negotiation works, and shine a light on carrier relationships.
    [25.42] Cameron’s final thoughts for the future of the industry.
    “The market today is more volatile than ever… and if you’re still working from Excel spreadsheets and sticky notes, there’s a better way! There are tools out there to make your life easier and help you get more effective results.”
    RESOURCES AND LINKS MENTIONED:  
    Head over to Sifted’s website now to find out

    • 27 min
    Create Long-Standing Opportunities and Reduce Costs, With DM Transportation

    Create Long-Standing Opportunities and Reduce Costs, With DM Transportation

    Today I’m joined by DM Delivers, a long-standing logistics service provider that is passionate about providing logistics services that deliver time and cost savings across your entire organization.
    DM manages the inbound, outbound and drop shipment logistics needs for their clients. As well as leveraging DM’s services to reduce costs, clients of all sizes can also benefit from utilizing DM's cost-free services including claims management, freight bill auditing, general ledger coding, consolidated invoicing and vendor compliance. And, customers can manage it all with EasyFreight™, DM’s proprietary cloud-based Transportation Management System.
    Today Nicholas Isasi, Executive Vice President at DM Delivers, joins me to chat all about the company and what they do; acting as an extension of your business; finding the balance between reducing cost and enhancing service; and bringing visibility and control to your supply chain.
     
    IN THIS EPISODE WE DISCUSS:  
    [06.44] Nicholas’s career journey and how he came to fall in love with supply chain.
    “I think that, for most people, that are in supply chain and logistics, they don’t get into it on purpose! And my story is pretty much the same… I was going to school to become a recording engineer, all my classes got cancelled, I looked in the paper and got a job driving a forklift!”
    [07.56] How, and why, DM Delivers was founded, and how it evolved over the years.
    “We evolved and, as our catalogue guys became e-comm guys, we started having more forward logistics problems, and so we had to come up with a lot of reverse logistics type solutions.”
    [08.31] An overview of DM Delivers – what they do, how they help their customers and their key focus areas.
    “We consider ourselves a full service company, but the majority of our focus is on ecommerce deliveries and reverse logistics.”
    [10.08] The challenges in reverse logistics, and why DM’s unique solutions are so important in helping companies tackle them.
    “We soon discovered that there were a lot better things we could be doing for the environment, and socially… we’ve developed a hyper local solution… and we’re able to report back to our clients the true ESG’s.”
    [12.01] Why DM Delivers is so intentional about sustainability.
    “We saw a lot of good product, that could’ve been used to help people, being disposed of. And it didn’t sit right with any of us at DM. We kept looking at each other and thinking ‘there’s got to be a better way.’”
    [15.32] A closer look at EasyFreight™, the proprietary technology that powers DM’s solutions.
    [16.51] What onboarding and implementation looks like with DM Delivers.
    “We’re able to accommodate whatever our clients want because, for us, it’s all about keeping it simple.”
    [17.36] The ideal client for DM.
    “We’re looking for somebody that has non-conveyable freight… something that UPS or FedEx will over max you for... Anything that’s big and bulky. You have a kayak? Were all about it!”
    [18.42] A case study showing how DM helped a fitness equipment client to manage their returns, allowing them to reduce time in home and re-commmerce items locally, resulting in big transportation cost savings and ESG goals being met.
    [20.11] The future for DM.
    “We’ll continue to find new ways to make returns and reverse logistics easy – and to just do more good in the world.”
    RESOURCES AND LINKS MENTIONED:  
    Head over to  DM Delivers’ website now to find out more and discover how they could help you too. You can also connect with DM and keep up to date with the latest over on LinkedIn, or you can connect with Nichloas on LinkedIn.
    This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes 304: Discover Success at the Intersection of Logistics and Technology, with Flexe, 299: Modernize Your Ecommerce

    • 26 min
    Driving Your Parcel Performance: Check Engine Light

    Driving Your Parcel Performance: Check Engine Light

    It’s episode three of our Driving Your Parcel Performance mini-series, in collaboration with Sifted!
    Last week, we put the spotlight on the complex area of contract performance. I was joined by Caleb Nelson, Chief Growth Officer and friend of the show, to dive deeper into Sifted’s carrier management suite – we talked all about some of the big challenges happening in the industry right now and where carrier relationships fit in; analyzing and scoring contract performance; and how you can tackle the complexities of your agreements, to drive performance-enhancing outcomes, with Sifted.
    And today in episode three, I’m joined by Elle Brown, Senior Client Success Manager at Sifted, to chat all about measuring your contract health; contract compliance; strengthening carrier relationships; and the growing trend in ensuring customer success.
     
    IN THIS EPISODE WE DISCUSS:  
    [01.45] The different ‘check engine’ lights within Sifted’s carrier management suite, and how they help clients to understand when they have a problem.
    “The great thing about the suite is that there are different kinds of check engine lights – we have different tools to determine all the different types of problems a shipper may, or may not, have.”
    [04.37] How Sifted works with their customers to look under the hood and determine what’s gone wrong, once a problem is identified.
    “The problems that we’re helping shippers solve – they may be similar to other shippers, they may be similar to the market, but each shipper is unique.”
    [07.26] Contract health: what it means, and a closer look at what a healthy contract is vs an unhealthy one.
    “When a contract isn’t in optimal health, it’s one that isn’t optimized with rates, discounts, minimums, terms, in a way that we know is possible for the types of clients we’re working with. Or, it doesn’t take into account the specs of that unique shipper in a way that benefits the shipper – and their relationship with the carrier.”
    [10.36] What it means to make your contract health measurable and scalable, and why it’s so important.
    “Measurable contract health allows you to have constant conversations, internally and with your carriers.”
    [15.10] How compliance works within Sifted’s carrier management suite, and exactly why compliance is so important.
    “It allows you to evaluate whether perceived situations are true or not… I’ve had clients feel some distrust with their rep or carrier…we’ve been able to audit agreements and see that ‘yes the carrier is in compliance’ and that this perceived issue is from an unintended situation… so they have that peace of mind.”
    [18.35] From cost savings to improved relationships, the positive impacts of ensuring, and understanding, compliance and achieving optimal contract health.
    “Having the data you need really does help to strengthen those relationships with your carrier… so that, through collaboration, all parties are benefiting.”
    [22.31] The rise of client success, and the shift in focus towards a ‘my customer’s success is my success’ mindset.
    [25.31] Why the growing trend in client success is going to continue to grow, and the wider implications for the industry when we start to think more collaboratively about creating environments that breed success for everyone.
    " 'Let's really make sure we understand your organization, let's understand what success looks like to you, and let's do everything we can to create success for you.' If you’re collaborating with someone like that, it's hard to want to stop!"
    [27.56] Examples around how utilizing the tools within Sifted’s carrier management suite has helped customers make data-powered decisions, form better strategies and optimize their operations.
     
    RESOURCES AND LINKS MENTIONED:  
    Head over to Sifted’s website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to

    • 32 min
    Discover Success at the Intersection of Logistics and Technology, with Flexe

    Discover Success at the Intersection of Logistics and Technology, with Flexe

    Today I’m joined by Flexe, an exciting and forward-thinking disruptor in the logistics and supply chain industry, that is on a mission to create an open logistics network that optimizes the global delivery of your goods.
    Flexe solves the hardest omnichannel logistics problems for the world’s largest retailers and brands. Integrating technology, open logistics networks, and elastic economic models allows Flexe customers to move fast, at scale, and with precision. Founded in 2013, Flexe brings deep logistics expertise and enterprise-grade technology to deliver innovative eCommerce fulfilment, retail distribution, same-day delivery, and network capacity programs to the Fortune 500.
    Today Jordan Lawrence, Director of Logistics Strategy at Flexe and Head of the Flexe Institute, joins me to chat all about the company: what they do; solving logistics problems with technology; helping customers to compete with Amazon; and why the future is fixed AND flexible.
     
    IN THIS EPISODE WE DISCUSS:  
    [06.52] The trends and challenges the industry is facing right now, and what Flexe are seeing with their enterprise clients.
    “There’s a damned if you do, dammed if you don’t, type strategy that’s a real challenge. Most shippers have two choices – and there’s serious trade-offs on both sides.”
    [08.38] How Flexe was founded, and the challenges it was built to solve.
    “How warehouse capacity works – essentially you have to build the church for Easter Sunday… so during periods of non-peak, you have periods of wild underutilization… And so the supply-demand matching functions in warehousing are wildly inefficient.”
    [10.02] An overview of Flexe – what they do and how they help their customers.
    “We serve as a single point of integration that represents this holistic bucket of capacity. And then we match their need with the right operator, that has the right skillset.”
    [12.07] Flexe’s strategically placed warehouses, and their approach to evolving consumer behavior and new fulfilment strategies.
    “As there become more dispersed inventory strategies to service this direct-to-consumer channel, secondary, tertiary and non-traditional warehouse markets become more and more important – and that’s exactly where you’re going to have a challenge finding the right type of operator.”
    [15.34] All about capacity – the challenges, the impact of the pandemic, and how Flexe can help.
    “The real challenge with capacity in the traditional model is that you need to make 2, 3, 5, 7 year capacity decisions… people need optionality… the strategy that we work with shippers to employ is this option to wait and see. ”
    [20.18] What onboarding and implementation looks like with Flexe.
    [22.02] The ideal client for Flexe.
    [23.26] Two case studies, showing how Flexe work with their clients as a trusted fulfilment partner to help them react quickly, pivot where necessary, meet demand and resolve unexpected issues.
    “Everyone uses this word flexibility, and it’s kind of nebulous… to me, flexibility – especially in warehousing – is one thing, and that’s speed.”
    [25.55] The future for Flexe.
     
    RESOURCES AND LINKS MENTIONED:  
    Head over to Flexe’s website now to find out more and discover how they could help you too. You can also connect with Flexe and keep up to date with the latest over on LinkedIn, Facebook or Twitter, or you can connect with Jordan on LinkedIn.
    This episode was filmed at Home Delivery world. If you enjoyed it, and want to explore some of the other great content filmed at the event, why not check out episodes 299: Modernize Your Ecommerce Supply Chain, with Shipium, 297: Make Smarter Packing Decisions, with Paccurate, 296: Take Control of Managing Your Demand Chain, with SEKO, 294: Optimize Warehouse Productivity, with Locus Robotics or 289: Achieve Control, Capacity and Care, with Estes Forwarding Worldwide.
    Check out our other podcasts HERE.

    • 32 min

Customer Reviews

4.6 out of 5
49 Ratings

49 Ratings

Diana CCRE ,

Diana

What a wonderful resource Sarah - LTSC is awesome

oliviabaker13 ,

A must-listen!

This pod is a must-listen for those in supply chain! The interviews Sarah leads are really engaging, and her expert guests offer up actionable advice and insights into the future of the industry. Highly recommend tuning in!

Skywardguy ,

Sarah, does the hard work to bring us all the inside scoop on supply chain

The quality of guests and the easy flow of her interviews really provide deep insights into the supply chain world, from all direction. Whether you want to know how to market your supply chain company, or what the latest tech is that is accelerating the industry, this is a critical podcast to listen to regularly!

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