Mastering ServiceTitan

ServiceTitan Podcasts
  • 5.0 (7)
  • BUSINESS
  • UPDATED WEEKLY

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  1. 4D AGO

    Flashback Episode - ServiceTitan Next Environment: Safely Test and Prep for Future Updates

    The holidays are here, and we're bringing you a blast from the past with one of our favorite, earliest episodes. We'll be back in early 2026 with new ways to Master ServiceTitan with your favorite host, Josh Lu. Episode Originally Aired: 9/12/2024 Juan Lopez, Business Analyst at Franklin Electric, unpacks ServiceTitan’s Next Environment, a powerful tool that allows businesses to test and prepare for future software updates.  Juan shares how he leveraged the Next Environment to become an expert in ServiceTitan and shares the key strategies he used to master new features, optimize business processes, and train his team.  Whether you’re new to ServiceTitan or looking to enhance your usage, Juan’s insights offer valuable tips on how to maximize the Next Environment’s potential. Join us as we discuss:   [6:18] The difference between ServiceTitan’s Next and Practice [10:51] Advice for leveraging Next with new processes [15:19] Leveling up through ServiceTitan Community programs Check out these resources we mentioned during the podcast: Using ServiceTitan Next Using ServiceTitan Practice Next VS Practice: Sandbox Environments Explained ServiceTitan Community You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    25 min

  2. 12/25/2025

    Toolbox Takeover - Scaling with Intention: The Systems Behind $45 Million in Revenue

    The holidays are here, and we're bringing you some great episodes from our other ServiceTitan Podcast Network shows. We'll be back in early 2026 with new ways to Master ServiceTitan with your favorite host, Josh Lu. Episode originally Aired 9/2/2025How do you take a third-generation family business and triple its revenue without losing its soul? In this episode, Brad Barron, CEO of Barron Heating, Air Conditioning, Electrical and Plumbing, shares how he led his team through explosive growth: from $15 million to a projected $45 million, all without private equity, mergers, or compromising on culture. Brad talks about building systems that actually scale, leading with clarity and humility, and making hard decisions when growth moves faster than process.  Join us as we discuss:  [3:01] Family business succession planning that actually works [15:32] Tripling revenue: scalable process vs tribal knowledge [26:00] Omni-channel marketing and acquiring a media company [34:23] The mistake Brad regrets most: waiting too long Check out these resources we mentioned during the podcast: Pantheon 2025 EGIA You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.   Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    51 min

  3. 12/18/2025

    Toolbox Takeover - Toolbox Down Under: A Peek Into the Australian Trades Life

    The holidays are here, and we're bringing you some great episodes from our other ServiceTitan Podcast Network shows. We'll be back in early 2026 with new ways to Master ServiceTitan with your favorite host, Josh Lu. Originally Aired 3/25/2025. We’re heading to “the land down under” to chat with Scott and Vicky Irwin, co-owners of Network Plumbing in Sydney, Australia, about their nearly 40-year journey of building a thriving plumbing business. They discuss how they navigated the 2008 financial crisis, the importance of hiring the right people, and the unique challenges of working as a married couple in business. Scott and Vicky bring their signature humor and optimism as they break down the lessons learned from decades in the industry. Tune in to hear how Network Plumbing pivoted from commercial to residential work, why company culture and mindset matter, and how they keep things fun while running a successful business. Join us as we discuss: [2:54] Overcoming a financial crisis and the power of optimism [9:54] Why profit is secondary to the health of your company culture [16:29] The challenges that come with adding new residential services Check out these resources we mentioned during the podcast: Register today for our inaugural World of Titans event in Sydney, Australia on Thursday-Friday, April 3-4, 2025! You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    24 min

  4. 12/11/2025

    Protect Your Margins With Dynamic Pricing and Client-Specific Pricing

    Returning guest Steve Cossette from Titan Wizards dives into how contractors can generate accurate, competitive, and profitable pricing using dynamic pricing and client-specific pricing (CSP). Steve demystifies dynamic pricing, explaining the prerequisites (linked materials/labor) and a safe “static price-first” setup strategy to preview dynamic rates before launch. Learn why this feature is critical for protecting margins against fluctuating material costs and how CSP provides flexibility for time and materials or commercial rates, ultimately ensuring your ServiceTitan instance is getting the data it needs. Join us as we discuss:  [1:33] Dynamic pricing setup: where to start and first steps to setting up rules [6:28] Tracking material costs and updating price estimates in real-time  [14:27] How client-specific pricing benefits commercial contractors and potential setup hurdles Check out these resources we mentioned during the podcast: ServiceTitan Pricebook Dynamic Pricing Client-Specific Pricing You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    26 min

  5. 12/04/2025

    TitanAdvisor Updates: Scoring for Proven ROI

    Mitul Baht, Director of Product Management at ServiceTitan, dives into the latest TitanAdvisor updates designed to help customers unlock maximum growth. Mitul confirms that the user experience remains the same, but reveals significant changes behind the scenes: a re-engineered scoring mechanism that gives more weight to features with a proven ROI and a clearer path forward by removing irrelevant checkpoints. Learn how the scoring is now tailored for commercial customers, why your score is likely to increase, and how this investment in core ServiceTitan will help your business improve average ticket size, call booking rates, and overall revenue. Join us as we discuss:  [1:05] Some of the exciting new TitanAdvisor updates for Fall 2025  [7:01] Adjustments to scoring weights and resources for those new to TitanAdvisor [10:51] Ignite sessions and new features for commercial and roofing customers Check out these resources we mentioned during the podcast: Fall 2025 TitanAdvisor Updates FAQ Ignite, Spark, and Ember Sessions TitanAdvisor TitanAdvisor Webinar You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    17 min

  6. 11/27/2025

    Turning the Repair Backlog into Opportunity: Insights From the Fall 2025 Benchmark Report

    In this episode, we’re recapping the Fall 2025 Benchmark Report webinar featuring ServiceTitan’s Chris Hunter, Principal Industry Advisor, and Deanna Kawasaki, Senior Director of Titan Intelligence. They analyze the growing repair backlog opportunity caused by consumers deferring large maintenance and replacement jobs, setting the stage for a “huge burst” of high-ticket, high-urgency work. Deanna explains the market bifurcation, how the wealthy are spending more on luxury services while others focus on low-cost repairs. Chris provides actionable advice on using Marketing Pro to target both segments and highlights must-have tools like AI voice agents, the Field Mobile app, Conduit Tech, and integrated financing to ensure your business is prepared for the coming bull run. Join us as we discuss:  [2:21] The deferred maintenance economy and the consumer bifurcation model [8:09] How contractors can act upon insights from TitanAdvisor’s benchmarks [25:25] AI voice agents, online bookings, and training techs with the Field Mobile app [36:11] Why integrated financing is essential for contractors to stay competitive Check out these resources we mentioned during the podcast: Fall 2025 Benchmark Report Marketing Pro Scheduling Pro Conduit Tech You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    42 min

  7. 11/20/2025

    Discover the Field Mobile App: Less Screen Time, More Wrench Time

    The future of field work is in your pocket. In this episode, we talk with David Erickson, who leads all things mobile at ServiceTitan, to unpack the evolution of the Field Mobile App. We talk about why the company went all in on native mobile, how technicians are transforming the way they work, and what’s next with Atlas AI. David shares how his team rebuilt the technician experience from the ground up, turning feedback and data into a faster, smarter, more reliable app that actually gets out of the way. He also breaks down real-world adoption tips, like using power users to lead change in the field, and gives a sneak peek at the AI-driven future of technician workflows. Join us as we discuss:  [1:48] The shift to native mobile and why ServiceTitan rebuilt the app [6:04] How to start using the Field Mobile App today [11:25] Introducing Atlas AI, the technician’s new assistant Check out these resources we mentioned during the podcast Field Mobile App - Google Play Store Field Mobile App - Apple App Store You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    16 min

  8. 11/13/2025

    How to Develop a Great ServiceTitan CSM Relationship

    Jen Alonso, Director of Sales & Marketing at Lowry Overhead Doors, discusses the secrets to a successful ServiceTitan CSM relationship. Having moved from paper to ServiceTitan and later “re-onboarded” their entire commercial construction process, Jen has unique insight into maximizing the partnership. She emphasizes the importance of going to your CSM prepared but with an open mind, trusting them to show you the “ServiceTitan way” to streamline processes. Jen shares actionable tips, including how to keep your CSM informed on support tickets and why you should always let them set the agenda and prioritize your goals for growth. Join us as we discuss:  [2:56] Building a relationship with your ServiceTitan CSM from day one [9:47] Healthy collaboration and when a second ServiceTitan onboarding makes sense [18:15] AI in the trades and why your CSM is your greatest ServiceTitan advocate You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    28 min
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Ratings & Reviews

5
out of 5
7 Ratings

About

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Information

  • Creator
    ServiceTitan Podcasts
  • Years Active
    2024 - 2026
  • Episodes
    72
  • Rating
    Clean
  • Copyright
    © Service Titan Podcasts
  • Show Website
    Mastering ServiceTitan

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