Mastering ServiceTitan

ServiceTitan Podcasts
  • 5.0 (7)
  • Business
  • Updated Weekly

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  1. 5d ago

    The ServiceTitan Certified Technician: Faster Onboarding and Real-World Mastery

    Danielle Combs, Program Manager for Customer and Partner Relations at ServiceTitan, joins the show to dive into the newly launched ServiceTitan Certified Technician Program. Danielle explains how this milestone certification breaks new ground by being available to non-users and trade school students, helping shops recruit tech-forward talent and significantly reduce time-to-revenue for new hires. She walks through the 10-section curriculum built on the new Field mobile app, spanning job lifecycle navigation, Pricebook utilization, equipment findings, and multi-tier financing. Danielle also shares how the gamified “Explorer to Commander” structure uses real interactive click-through simulations customized to specific trades, and provides actionable advice for getting buy-in across your entire technician roster. Join us as we discuss:  [1:10] A brief overview of ServiceTitan’s Certified User Program and the introduction of the Certified Technician Program  [11:29] Ten key comprehensions covered by the program, including job lifecycle, estimates, and item management [28:33] The program’s three leveling tiers: Explorer, Navigator, and Commander  Check out these resources we mentioned during the podcast: Click one of the following links to check out the new ServiceTitan Certified Technician Program: Current ServiceTitan Users Trade School Users School Registration ServiceTitan Certified User Program You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  2. Aug 27

    Unlocking 186% Booked Revenue with ServiceTitan Voice Agents

    Amanda Root, CEO at Tri-City Home Solutions, joins the show to discuss how a third-generation, 60-year-old family business rapidly modernized its operations using ServiceTitan Virtual Agents. Amanda shares her candid story of abandoning a costly custom Salesforce build to “rip the Band-Aid off” and fully align her processes with ServiceTitan's core workflows. She walks through the real-world deployment of their AI voice agent, including an accidental Friday afternoon email blast that tested the bot under fire. Amanda details how pairing Virtual Agents with Adaptive Capacity and the ServiceTitan Max program helped her team drive a 186% increase in book-call revenue while freeing up human CSRs to focus on high-touch tasks. Join us as we discuss:  [3:19] How Amanda framed their first voice agent for Tri City’s CSR team and how it helped with a chaotic scheduling snafu[12:13] The significant ROI that Tri City has seen from its voice agents and onboarding advice[21:27] How Tri City rolled out their voice agent to customers and handing off after hours callsCheck out these resources we mentioned during the podcast: ServiceTitan Virtual AgentsServiceTitan MaxScorpionYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  3. Aug 20

    Flashback Episode - ServiceTitan Vocabulary: The Foundation of Accurate Reporting

    High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 2 years and nearly 100 episodes - there's so much to learn about running your trades business better than ever. Originally Aired 5/14/2026 Sydney Biancardi, COO at Iceberg Home Services, joins the show to discuss the critical importance of ServiceTitan data fundamentals. Sydney shares her epic journey from starting as a CSR who offloaded shipments with a forklift to becoming a COO obsessed with data integrity. In this episode, we break down why mastering ServiceTitan vocabulary is the first step toward accurate reporting and how a deep understanding of the software's back end allows for smarter, more predictable business scaling. Sydney offers advice on avoiding common data misconceptions and explains how cross-training employees in different roles can provide the context needed to maintain a well-oiled machine. Join us as we discuss:  [3:07] The importance of clean data and common language [13:11] ServiceTitan implementation, SOPs, and micromanagement  [21:23] Why tracking booking rates and abandoned calls is a gamechanger [26:35] A deeper dive into the differences between jobs and opportunities You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  4. Aug 13

    Lessons in Change Management From Scaling ServiceTitan Across 500+ Locations

    Adam Terranova, Senior Director of Marketing at Authority Brands, joins the show to dissect the massive task of rolling out ServiceTitan across more than 500 franchise locations. Adam shares his framework for enterprise change management, explaining why establishing a clear collective vision must precede tactical training. He walks through the strategic “molecule model” for expanding into Pro products, advocating for Scheduling Pro as the essential bridge between marketing campaigns and consumer engagement. Additionally, Adam reveals how Authority Brands scaled rollout logistics by standardizing setup decisions at the corporate level and emphasizes why a rock-solid ServiceTitan Core foundation is mandatory before implementing any advanced add-ons. Join us as we discuss:  [1:02] Authority Brands’ decision to roll out ServiceTitan for all of their franchisees and lessons learned [6:19] Why Scheduling Pro should be the first module you add to your core ServiceTitan [9:18] Implementing multiple Pro products across hundred of locations and some best practices [15:55] Why a focus on the customer is a collective win for everyone in the trades Check out these resources we mentioned during the podcast: Enterprise Hub Scheduling Pro You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  5. Aug 6

    Never Miss a Call: How ServiceTitan’s AI Voice Agent Keeps Your Business Moving

    What if your phones could keep booking jobs while your team sleeps? In this episode, Lindsey Gwirtz, Senior AI Solutions Architect at ServiceTitan, stops by to talk about how AI voice agents are helping contractors capture more calls, reduce CSR workload, and deliver better customer experiences around the clock. Lindsey shares how Voice Agent has evolved into a powerful extension of the customer service team, booking jobs, answering questions, processing payments, confirming and rescheduling appointments, creating follow up tasks, and even notifying on-call technicians automatically. Join us as we discuss:  [3:31] Real virtual agent customer success stories and business impact[8:23] Creative ways contractors introduce Voice Agent to their teams[17:06] Voice Agent updates, compatibility, and deployment Check out these resources we mentioned during the podcast: Mastering ServiceTitan with  Henry Chang  Customer Resource HubYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  6. Jul 30

    Turn Summer Service Calls into Lifelong Customers

    In this special webinar replay episode, ServiceTitan’s own Paul Belessis leads an in-depth panel discussion with Phillip Kent, Director of Marketing at Cooper Heating, Cooling, Plumbing, & Electrical, and Dave Hannett, VP of Lifecycle Marketing at Redwood Services, on turning high-volume summer demand into long-term customer retention. The panel reveals the exact mechanics behind scalable lifecycle marketing: from setting expectation-building pre-arrival emails and automating unsold estimate follow-up campaigns, to driving 5X lifetime customer value through simplified auto-pay memberships. PK and Dave also share real-world tactics on leveraging local Reddit communities during severe weather events, utilizing personalized print leave-behinds, and maximizing the online estimate acceptance link to capture conversions long after the technician leaves the home. Join us as we discuss:  [1:53] Why every service job should start with top of funnel multi-service marketing and personalization[12:43] The lifetime value of the average customer membership and why auto-pay is critical to your bottom line[21:45] The importance of marketing drip and reinforcing the value of your memberships[31:04] Why Reddit is a marketing diamond in the rough and balancing automation with real-time factorsCheck out these resources we mentioned during the podcast: Marketing ProYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  7. Jul 23

    Flashback Episode - Smarter Processes: AI and Automation for the Trades

    High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 2 years and nearly 100 episodes - there's so much to learn about running your trades business better than ever. Originally aired 3/6/2025AI is reshaping the trades, and forward-thinking businesses are using tools like ChatGPT to automate processes and improve efficiency.  Dan Lizette, Director of Process Improvement at Mattioni Plumbing, Heating & Cooling in Downington, PA, shares how he leverages AI to enhance capacity planning, optimize inventory, and refine business workflows. Dan breaks down real-world examples of how ServiceTitan users can integrate AI into their daily operations — whether it’s cross-referencing price books with vendor data or automating scheduling calculations. Tune in to discover how AI-powered process improvement is helping service businesses stay ahead in a competitive market. Join us as we discuss:   [3:12] Basic AI use cases, capacity planning calculations, and scheduling [10:34] How to properly talk to ChatGPT and custom GPT models [19:34] Using AI to help clean up your Pricebook and inventory [25:35] Condensing ideas into consumable talking points for meetings  Check out these resources we mentioned during the podcast: ChatGPT You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  8. Jul 16

    Flashback Episode - The Future of Memberships: Smart Strategies to Boost Loyalty with SmartAC

    High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network. Between new episodes, ones from the past you might have missed, and conversations and checkins from over 2 years and nearly 100 episodes - there's so much to learn about running your trades business better than ever. Originally Aired: 8/28/2025 Membership innovation is transforming the contractor-homeowner relationship, dramatically improving customer loyalty and profitability. Josh Teekell, Founder and CEO ofSmartAC.com, shares how sensor technology and software integrations redefine traditional HVAC memberships. Discover how reducing physical visits from twice to once a year, leveraging real-time monitoring, and offering tiered membership plans can boost signup rates, increase retention, and significantly reduce costs. Join us as we discuss:  [2:09] The evolution (or lack thereof) of memberships and why they’re critical for retention [6:22] Boosting the value of memberships through real-time data collection [17:53] ServiceTitan’s integration with SmartAC and important KPIs Check out these resources we mentioned during the podcast: ServiceTitan Marketplace Smart AC Pantheon 2025 SmartAC.com Leads Integration SmartAC.com/servicetitan You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

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Ratings & Reviews

5
out of 5
7 Ratings

About

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Information

  • Creator
    ServiceTitan Podcasts
  • Years Active
    2024 - 2026
  • Episodes
    107
  • Rating
    Clean
  • Copyright
    © Service Titan Podcasts
  • Show Website
    Mastering ServiceTitan

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