Mastering ServiceTitan

ServiceTitan Podcasts

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted by Ausha. See ausha.co/privacy-policy for more information.

  1. 2D AGO

    Pantheon 2025 Keynote Featuring ServiceTitan President Vahe Kuzoyan

    In this landmark presentation from Pantheon 2025, ServiceTitan President Vahe Kuzoyan unveils Atlas, a foundational AI intelligence synthesized directly into the fabric of ServiceTitan. More than just an assistant, Atlas lives in your business, empowering both office staff and technicians by translating natural language requests into complex actions and outcomes. Learn how Atlas makes ServiceTitan speak your language, automating everything from strategically deprioritizing tune-ups during a heatwave to proactively identifying and creating new revenue opportunities from a technician’s notes. Vahe also introduces the Automations Command Center for full operational control in an increasingly automated world, and announces the launch of ServiceTitan Max, a holistic program to help elite customers realize the full value of ServiceTitan's Pro products. Join us as we discuss:  [1:15] Atlas, your new AI companion integrated directly into ServiceTitan [11:49] How Atlas can proactively assess your business and offer recommendations [22:02] Monitoring your software with the Automations Command Center [31:03] The highly anticipated upgrade to ServiceTitan’s data report, Benchmark Plus  Check out these resources we mentioned during the podcast: ServiceTitan Atlas ServiceTitan Max ServiceTitan Benchmark Plus You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    37 min

  2. 6D AGO

    The 20% Advantage: Scaling Smart with Scheduling Pro and Dispatch Pro

    What if 20% of your jobs could be booked and dispatched without a single phone call? In this episode, we sit down with Jessy Karolevitz, Call Center Director at Bonfe's Plumbing, Heating & Air Service, Inc, to unpack how Scheduling Pro and Dispatch Pro transformed her team’s workflow. Jessy shares how starting small with Scheduling Pro led to intuitive setup, smarter job mapping, and smoother customer experiences. She also explains how Dispatch Pro took over the heavy lifting of assigning calls, freeing dispatchers to focus on high-value work. Join us as we discuss:  [3:23] Start small: Jessy’s advice for setting up Scheduling Pro [10:00] Why you need to trust the math in Dispatch Pro [14:29] How dispatcher roles have changed for the better with automation Check out these resources we mentioned during the podcast: Dispatch Pro Scheduling Pro You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    22 min

  3. OCT 2

    ServiceTitan Tags and Tasks: The Ultimate Operations Safety Net

    Live from Pantheon 2025 in Anaheim, we talk with Karen Balko and Nakita Kometani from Vector Services, a plumbing and HVAC company that grew from a spreadsheet-based business to nearly tripling its revenue in two years. They share how tags and tasks in ServiceTitan were essential to their rapid growth. Learn how tags act as an operations "safety net" to track job progress and ensure no details are missed. They also share their creative "volleyball" system for using tasks to create cross-departmental accountability and a transparent, get-it-done culture. Join us as we discuss:  [4:10] How ServiceTitan tags act as a safety net for your dispatch board [10:19] Using ServiceTitan tasks to track different job types and deadlines [20:47] Streamlining internal communication and implementing automation Check out these resources we mentioned during the podcast: ServiceTitan Tag Management ServiceTitan Task Management You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    33 min

  4. SEP 25

    Job Costing Masterclass: From Generics, Pricing, Purchasing, to Inventory (Replay)

    As Josh and the Rest of the ServiceTitan Podcast hosts gear up for Pantheon 2025 we’re revisiting a few of our most pertinent episodes for your service business - episodes you’ll want to have in your ears as you head to the big get together in Anaheim this coming September.  Come see us all at the podcast booth, we’d love to see you there! Originally Aired 7/17/2025 Job costing is essential for sustainable business growth, and no one explains it better than Tim McGuire, Owner of High Winds Success. With decades of experience across ServiceTitan and large multi-location contractors, Tim breaks down the fundamentals of job costing and how to implement it inside ServiceTitan. From the importance of burdened labor rates to starting with generic Pricebook items, Tim shares a pragmatic path to more profitable operations. He also discusses how tools like Pricebook Pro and dynamic pricing can elevate your costing accuracy over time. Join us as we discuss:  [5:09] Job costing basics and finding opportunities for improvement [13:19] Calculating tech labor costs beyond hourly rates [20:49] Linked materials in dynamic pricing and inventory tracking [26:11] Change management issues with job-related purchasing Check out these resources we mentioned during the podcast: Pricebook Pro Dynamic Pricing Overview You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    43 min

  5. SEP 18

    Revamp Your Scheduling: ServiceTitan Insights for CSRs (Replay)

    As Josh and the Rest of the ServiceTitan Podcast hosts gear up for Pantheon 2025 we’re revisiting a few of our most pertinent episodes for your service business - episodes you’ll want to have in your ears as you head to the big get together in Anaheim this coming September.  Come see us all at the podcast booth, we’d love to see you there! Originally Aired 8/22/2024 In this episode, we're thrilled to welcome Angie Snow, Principal Industry Advisor with ServiceTitan.  Angie brings a wealth of knowledge on supercharging the efficiency of Customer Service Representatives (CSRs) and dispatchers by fully leveraging ServiceTitan’s powerful features. We dive into dynamic strategies for training CSRs, mastering call management, and setting up the system to boost performance and bookings. Join us as we explore the ins and outs of the job booking page and the CSR manager dashboard. Join us as we discuss:  [08:18] Optimizing CSR workflows with multiple screens [16:45] What is Adjustable Capacity Planning (ACP) [27:46] Tactical advice for new ServiceTitan users Check out these resources we mentioned during the podcast: ToolBox Live Events CSR training Harnessing TitanAdvisor: Expert Tips for Advancing Your Business You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    37 min

  6. SEP 11

    Unpacking Pantheon 2025: HackTheon, AI, and Can’t-Miss Highlights

    Pantheon 2025 is right around the corner, and this episode is your backstage pass. Danielle Combs, Program Manager for Customer & Partner Relations at ServiceTitan and a 9-time Pantheon veteran, shares exactly what to expect from this year’s exciting event. From badge pick-up to the brand-new HackTheon, Danielle covers the can’t-miss highlights. She also spotlights the AI and TI (Titan Intelligence) sessions shaping the future of the trades, along with fintech and Pro product updates that can transform how your business runs. Join us as we discuss:  [4:03] Keynote speakers, themes, and an exciting roundtable announcement [17:46] HackTheon explained: customers and engineers building together [28:23] Pantheon survival tips: planning, networking, and staying energized Check out these resources we mentioned during the podcast: Pantheon 2025  ServiceTitan Certified User Program You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    40 min

  7. SEP 4

    ServiceTitan Pantheon: How to Get the Most out of Industry Events

    In this episode, Ellen Rohr, Brand and Industry Marketing Lead at ServiceTitan and co-founder of Zoom Drain, provides a practical guide to getting the most out of Pantheon. She shares powerful advice on how to build relationships with mentors, focusing on intentionality and taking action on advice. Ellen also offers valuable tips for networking, including how to prepare beforehand by defining your "what and why," how to ditch small talk for more meaningful conversations, and the importance of following up. This is a must-listen for anyone attending Pantheon 2025 who wants to make the most of their time and turn conference conversations into life-changing opportunities. Join us as we discuss:  [1:25] Mentorship lessons from industry titans and getting the most out of Pantheon 2025 [11:31] Finding your potential mentor at Pantheon and the impact of following-up [27:12] Ditching small talk and pivoting your energy into making real connections Check out these resources we mentioned during the podcast: Pantheon 2025 OneTapConnect You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    35 min

  8. AUG 28

    7 Quick TitanAdvisor Wins to Save Your Time

    Sena Sadeghi, Senior Manager of Customer Programs at ServiceTitan, returns to share ServiceTitan efficiency wins every business can leverage. In this episode, Sena breaks down seven TitanAdvisor tips, from automating appointment reminders and adopting conditional logic in forms to going paperless and integrating online payment links. He also discusses high-impact features like dynamic pricing and membership billing protection. Learn how to implement these automations to save time, protect your margins, and eliminate common business headaches, so you can focus on what matters most. Join us as we discuss:  [1:19] Automating appointment reminders and connecting with customers through chat [7:39] Improving efficiency by going paperless, conditional logic, and Forms [12:25] Dynamic pricing, preventing membership billing failures, and adding online payment links to invoices Check out these resources we mentioned during the podcast: ServiceTitan TitanAdvisor How To Set Up Dynamic Pricing & Automate Your Pricebook Paymentsetup@servicetitan.com Pantheon 2025 You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player. Hosted by Ausha. See ausha.co/privacy-policy for more information.

    23 min
See All (60)

Ratings & Reviews

5
out of 5
7 Ratings

About

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan.  Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business.  Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations, improved efficiencies, and accelerated their growth.  If you need to master ServiceTitan, you're in the right place. Hosted by Ausha. See ausha.co/privacy-policy for more information.

Information

  • Creator
    ServiceTitan Podcasts
  • Years Active
    2024 - 2025
  • Episodes
    60
  • Rating
    Clean
  • Copyright
    © Service Titan Podcasts
  • Show Website
    Mastering ServiceTitan

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