21 episodes

An "All Things Hospitality" podcast. Join Jeff & Jen as they interview incredible guests - Restaurant Owners, Hoteliers, and other hospitality visionaries. They also share Shifter episodes between the two of them that are full of their own insights. During these episodes they share restaurants they love, funny stories, industry do's and don'ts, and many other fun tidbits. Check out this podcast if you're in restaurants, hotels, or another hospitality industry where the Guest Experience impacts your bottom line. Let's dive in!

Memorable Experiences Jen & Jeff Hubler

    • Business
    • 5.0 • 3 Ratings

An "All Things Hospitality" podcast. Join Jeff & Jen as they interview incredible guests - Restaurant Owners, Hoteliers, and other hospitality visionaries. They also share Shifter episodes between the two of them that are full of their own insights. During these episodes they share restaurants they love, funny stories, industry do's and don'ts, and many other fun tidbits. Check out this podcast if you're in restaurants, hotels, or another hospitality industry where the Guest Experience impacts your bottom line. Let's dive in!

    Ep. 20 - The Most Genius Restaurant Deal

    Ep. 20 - The Most Genius Restaurant Deal

    Join Jen as she reviews the most genius (and generous) mud season restaurant deal in Steamboat Springs, CO at the Ore House.Prime Rib (normally $47) is $19.71 and includes two sides and salad bar. Why is this genius?1. Brings in new and loyal customers2. Guests usually spend more on high margin items like drinks, appetizers, etc. 3. Keeps your Servers & staff PAID during a slow time of the year4. Demonstrates the importance of community and giving backInterested in running a deal like thi...

    • 17 min
    Ep. 19: Shifter with Jen - Importance of Getting it Right, Every Time

    Ep. 19: Shifter with Jen - Importance of Getting it Right, Every Time

    This is worth a listen - that is all I have to say!It is absolutely paramount that your Servers are more than just taking orders, and have mastered the Points of Service, Connection Chain, and Sales Diamond. Why, you ask?If you have Servers consistently missing out on $30/sales per table, over 10 tables, that is $300/night. If that Server is full time, working five nights each week, that Server (and you) are losing $1500/week in Sales. Say that Server work 45 weeks per year. You have missed o...

    • 14 min
    Ep. 18 - Shifter with Jen - Professional Servers and Restaurant Environments

    Ep. 18 - Shifter with Jen - Professional Servers and Restaurant Environments

    Jeff and I just got back from Italy, where we ate and drank our way through all the incredible food and wine in the Mediterranean. It was AMAZING.One of my big take aways was that EVERYONE working at restaurants in Italy is a professional. Everyone. The level of service is just through the roof. Why? Because they are professional.In this quick episode, I explore what you can do as an Owner or GM to create a more professional work environment and attract Professional and Career Servers. ...

    • 16 min
    Ep. 17 - Phil Armstrong with Destination Hospitality

    Ep. 17 - Phil Armstrong with Destination Hospitality

    Welcome to this amazing episode with the one and only Phil Armstrong from Destination Hospitality. Destination Hospitality is one of the most admired ski-town brands for elevated dining experiences. Phil nails it when he says that most people come to ski towns, or resort communities in general, expecting mediocrity with service and food. Not at a Destination Hospitality Restaurant! His vision with this brand is to make it a great experience regardless of the location, and trust me, his restau...

    • 36 min
    Ep. 16 - David Aferiat from Avid Vines

    Ep. 16 - David Aferiat from Avid Vines

    David is the most passionate business founder I have ever met. I have never been more excited about Champagne, ever, in my life, than I am right now.Please join us as we talk about David, his history, and how everything in his world brought him to creating Avid Wines. Avid Wines are an OCEAN apart from other Champagnes in taste and quality. This high quality, owner-grower sourced, organic product also leaves you feeling great and ready to tackle your day the next morning. You can FEEL the vit...

    • 37 min
    Ep. 15 - Server Training

    Ep. 15 - Server Training

    Y'all. Server training is so important. This means three things:ProcessesMenuSalesYou need all three things to be a professional Server, and GMs/Managers/Restaurant Owners, the more Servers you have who are professional, the better.Want more ways to help inspire your Service staff to be sales people, not order takers? Consider a training session with Jeff & Jen. Reach out at www.memorableexperienceshospitality.com

    • 16 min

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