Jamf After Dark

Jamf
  • 4.9 (51)
  • TECHNOLOGY
  • UPDATED MONTHLY

A Podcast For Jamf Employees And Customers

  1. SEP 22

    Jamf Support, Supercharged: Intercom + AI, 24/7, 10+ Languages

    200+ agents, 24/7 global coverage and AI assist. Explore how Jamf cut first response from 7 hours to under 10 minutes. Jamf After Dark hosts Kat Garbis and Josh Thornton sit down with Lisa Akerson (VP, Global Technical Support) and CJ Krueger (Sr. Program Manager, Technical Support) to unpack what’s new in Jamf Support: an Intercom-powered omnichannel experience, AI assistance for common questions, and faster routing so customers reach the right expert, fast.   Highlights 200+ highly skilled support agents. Since the new portal launched June 20: 28,952 new support conversations and ~98,000 replies across chat/phone/email; 9,758 tickets for complex issues. AI Agent already resolved ~4,500 conversations (Standard Support chat). First response time improved from ~7 hours to after the Intercom move.   Guests Lisa Akerson, VP Global Technical Support at Jamf CJ Krueger, Sr. Program Manager, Technical Support at Jamf

    29 min

  2. AUG 21

    Inside JNUC 2025: Sessions, Swag & the Party You Can’t Miss

    Join co-hosts Josh Thornton and Kat Garbis along with members of the Jamf events team to discuss JNUC 2025. Jeff Ovik (Sr. Event Specialist) and Kelsey Dahl (Sr. Event Specialist) join the podcast to help discuss what listeners can expect at JNUC 2025. From hotel accommodations, things to do in Denver, Braindates, session topics, the Global Partner Summit, Level Up, and of course — the JNUC party, the team unpacks all the exciting things that will happen at JNUC.   Need help getting approval to go? The team discusses money saving strategies, JNUC value-adds, as well as the helpful “Convince Your Boss” letter.  Important links: Register for JNUC 2025 Grab cool JNUC 2025 Swag Store

    36 min

  3. AUG 4

    Modernize Your VPN without Replacing it: Understanding The Newest Feature Addition, Network Relay

    Join co-hosts Kat Garbis & Josh Thornton with Jamf guests, Iulia Arghir (Senior Product Manager) and Alexander Dove (Senior Sales Engineer) as they introduce and unpack the exciting details of a new feature, Network Relay.  Network Relay provides a modern VPN framework, built into the OS and deployable via MDM. Rather than replacing an existing VPN all together, Network Relay can work alongside it, securing admin specified destinations, helping modernize and better secure an existing infrastructure. Network Relay preserves the native Apple device experience that users expect. Some benefits are the support for app-specific, policy-driven tunneling, authenticated based on the hardware-attested device identity, ideal for Zero Trust as well as secure remote connectivity available out of the box.   Listen to the full episode to learn more!   Looking to sign up and be an early Network Relay adopter? Sign up here: https://forms.office.com/r/wfWk5RmMGc   Network Relay blog: https://www.jamf.com/blog/jamf-network-relay-service-mobile-secure-connectivity/

    41 min

  4. JUL 7

    I inherited a Jamf instance. Now what?

    Join host, Kat Garbis, with special guest, Matt Jerome (Sr. Engineer Desktops, Fanatics) to discuss a common scenario in the Mac Admin world: inheriting a Jamf instance.  You didn’t build the Jamf Pro instance — someone else did. Perhaps they built it but not quite in the way you would have done it.  Maybe the instance came through an acquisition, someone left the organization, regardless, this happens  and is usually met with some questions and requires a strategy to navigate. Matt Jerome has plenty of experience in this and created a process of how to navigate inheriting an instance. Matt shares steps he has found to be repeatable and guidance on how to make this as easy as possible.    Please find a list of cited resources in this episode: Tech Thoughts article: https://community.jamf.com/t5/tech-thoughts/from-huh-to-h-e-r-o/ba-p/341348 Installomator: https://github.com/Installomator/Installomator Setup your Mac: https://github.com/setup-your-mac/Setup-Your-Mac Nudge: https://github.com/macadmins/nudge Superman: https://github.com/Macjutsu/super App Auto Patch: https://github.com/App-Auto-Patch/App-Auto-Patch

    33 min

  5. JUN 12 · VIDEO

    Jamf Revolutionising Apple Enterprise IT in India : IDC in conversation with Liz Benz, Ben Oxnam, and Chiranjeev TK

    Welcome to a special episode of Jamf After Dark showcasing a recent discussion recorded by IDC India.  Discover how Jamf is revolutionising Apple enterprise IT in India in this exclusive conversation.  Featuring insights from Liz Benz - Chief Sales Officer, Jamf, Ben Oxnam - Senior VP and GM, EMEIA, Jamf, and Chiranjeev TK - Country Head, Jamf India, this dialogue explores the evolving landscape of enterprise device management, security, and Apple adoption across Indian businesses. Learn how Jamf is enabling organizations to: Seamlessly manage Apple devices at scale Strengthen endpoint security with Zero Trust principles Empower IT teams for a modern, mobile-first workforce Navigate the unique challenges and opportunities in the Indian enterprise ecosystem Whether you're a CIO, IT leader, or enterprise strategist, this session offers valuable perspectives on how Jamf and Apple are shaping the future of secure, scalable IT in India

    34 min

  6. MAY 14

    Compliance, Launch Daemons and Jamf Account, Oh My!

    Join co-hosts Kat Garbis & Sean Rabbitt with guest Isaac Ordonez of Mann Consulting, a Jamf Partner, to discuss what it is like to be a managed service provider (MSP) and provide insight on ways they leverage Jamf.  Isaac discusses unique ways they are supporting Jamf to help their customers achieve compliance, building applications and integrations, how they are doing reports for launch daemons.

    49 min

  7. APR 25

    Jamf After Dark - Current Landscape of Security and Privacy for K-12

    Co-hosts Kat Garbis and Sean Rabbitt are joined by Suraj Mohandas (Vice President of Product Strategy), Emily McRoberts-Froese (Sr. Education Leadership Executive), and John Wetter (Director of Technology & Information Services Hopkins Public Schools) to discuss the current landscape for admins supporting K-12 .    Meet John Wetter, an IT Professional, Jamf customer, and public speaker out of Minneapolis, joins the Jamf team to discuss the current changes and evolution of supporting K-12, including security, privacy, budget, AI initiatives and more.    The team leans on Wetter’s experience to understand how they are navigating cyber and physical threats in K-12 schools, best practices in identity, if AI has a place in education, and advice to other IT professionals in the K-12 space.

    57 min

  8. MAR 11

    Jamf ID, Jamf Account, Jamf Updates and New Features, Oh My!

    Join Kat and Sean to discuss some exciting updates: Jamf ID, Jamf Account, SSO, betas, Compliance Benchmarks, Blue Prints and so much more. They are joined by William (Bill Smith), Technical Enablement Manager III, to discuss upcoming changes, what’s currently in betas and how partners and Jamf Admins can maximize benefits from these latest updates. The team also makes constant references to Severance the entire segment with nods to the recent Apple event.

    42 min
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4.9
out of 5
51 Ratings

About

A Podcast For Jamf Employees And Customers

Information

  • Creator
    Jamf
  • Years Active
    2018 - 2025
  • Episodes
    88
  • Rating
    Clean
  • Copyright
    © Copyright Jamf Software
  • Show Website
    Jamf After Dark

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