On Call, Off Script

Jackson Health System

Every month, we drop two new episodes packed with lively conversations featuring Jackson’s top experts. From the latest health trends and groundbreaking innovations to fascinating medical curiosities and inspiring patient stories, no topic is off limits. But we don’t stop there. Special guests from our community pop in and share their unique perspectives, making every episode engaging and relatable. Our mission? To showcase Jackson as Miami-Dade’s healthcare destination of choice, and a trusted name in medicine worldwide. On Call, Off Script: a Jackson Health System podcast. 

  1. What Pop Culture Gets Wrong About Healthcare

    MAR 17 ·  VIDEO

    What Pop Culture Gets Wrong About Healthcare

    Episode 14: From dramatic defibrillator scenes to instant diagnoses, pop culture shapes how many people think hospitals operate. But how much of what we see on TV actually reflects real life? On this episode of On Call, Off Script, two experienced nurse leaders from Jackson Health System separate fact from fiction. They break down the truth about “Code Blue” situations, explain why medical teams rely on calm coordination rather than chaos, and share how critical collaboration really is between nurses, doctors, and support staff. Our guests also share which medical TV shows comes closest to reality, the surprising differences between pediatric and adult emergency care, and the ways social media influences patients. Whether you're a fan of hospital dramas or simply curious about what really happens in the hospital, this episode reveals the realities of healthcare today. Guest information: Jose Rodriguez, RN, is the nurse manager of the emergency room at Holtz Children’s Hospital. In his role, he leads a team that provides emergency care for pediatric patients, and ensures that children and families receive high-quality medical treatment and compassionate support during some of their most critical moments. Vicky Rodriguez, RN, is an associate nurse manager at Jackson South Medical Center, where she oversees the clinic and supports nursing staff in delivering care to patients. She brings extensive frontline experience in hospital care coordination, patient education, and collaboration. Rodriguez is passionate about empowering patients through accurate medical information and ensuring safe, effective transitions from hospital care to home.

    15 min
  2. When in Miami

    MAR 6 ·  VIDEO

    When in Miami

    Episode 13: In this episode of On Call Off Script, we go behind the scenes with Miami’s first responders and trauma care teams to explore what it truly takes to serve the 305. From coping with tragedy and finding humor in the toughest situations, to building trust with patients and their families, our guests share the human side of some of the city’s most demanding roles. Listen as Michael Vega, a public information officer for the City of Miami Police Department, Pete Sanchez, a Lieutenant and Public Information Officer for the City of Miami Department of Fire-Rescue, and Yina Patino, nurse manager of the Trauma Resuscitation Unit at Ryder Trauma Center at Jackson Memorial Hospital, discuss the emotional highs and lows of policing, firefighting, and emergency nursing, and how teamwork, communication, and community make all the difference. Guest Bios: Michael Vega Michael Vega has served the Miami community as a police officer since 1997, bringing nearly three decades of experience to the City of Miami Police Department. He has worked across multiple divisions, including Patrol, Internal Affairs, the Problem-Solving Team (PST), the Motor Unit, and Red-Light Camera enforcement. Since November 2017, Vega has served as a Public Information Officer, acting as the liaison between the police department and the public. In this role, he leads media relations efforts, communicates critical public safety information, and supports transparency during high-profile and day-to-day incidents. Throughout his career, Vega has remained committed to strengthening the community’s trust and ensuring the safety of Miami’s residents.   Pete Sánchez Pete Sánchez is a Lieutenant with the City of Miami Department of Fire-Rescue, where he has served for 15 years. He has spent six years as the department’s Public Information Officer (PIO) and is a FEMA Master PIO.   Lieutenant Sánchez has led communications during high-profile incidents like the historic Temple Courts Three-Alarm fire, also serving as Joint Information Center (JIC) Manager for the Champlain Towers collapse in Surfside for three weeks and deploying with Florida Task Force 2 as PIO during Hurricane Irma in Fort Myers. Most recently, he led crisis communications for a major multi-agency incident that drew international media attention lasting over two weeks.   Yina Patino: Yina Esmeralda Patino, MSN, APRN, PMHNP-BC is the Nurse Manager of the Trauma Resuscitation Unit at Ryder Trauma Center nat Jackson Memorial Hospital. With over 24 years of nursing experience, primarily in emergency services, she has dedicated her career to delivering high-quality, lifesaving care to critically injured patients. As Nurse Manager, Yina leads a highly skilled multidisciplinary team in one of the busiest trauma centers in Miami-Dade County. She is committed to elevating trauma care standards, strengthening team performance, and ensuring exceptional patient outcomes for both residents and visitors who depend on Ryder Trauma Center during their most critical moments. Through her leadership within at Jackson, she continues to promote a culture of excellence, compassion, and clinical expertise.

    25 min
  3. Never Will I Ever

    FEB 5 ·  VIDEO

    Never Will I Ever

    Episode 11:  You’d never guess that some of your favorite everyday activities are on our experts’ personal no-fly list. In this eye-opening conversation, Vincente Nelson, MD, a trauma surgeon at Ryder Trauma Center at Jackson Memorial and Timothy Tan, MD, chief of emergency medicine at Jackson Memorial Medical Center shares the habits, hobbies, and Miami-style behaviors that most often land people in the emergency room or Ryder Trauma. From e-scooters and motorcycles, to water sports, cosmetic surgery gone wrong, viral trends, and vaping, these doctors share firsthand stories from the front lines of medicine—and why they personally say “never will I ever.” This isn’t about living in fear. It’s about knowing the risks, making smarter choices, and understanding what doctors really see after the sirens stop. Guest Info & Bio: Vincente Nelson Vincente Nelson is the director of the Army Forward Surgical Team Training Center, and a trauma surgeon with Ryder Trauma Center at Jackson Memorial Hospital. He also serves as a Lieutenant Colonel for the United States Army. His experience on the front-lines of medicine shape his perspective to conversations about risk, responsibility and living life without fear. Timothy Tan Timothy Tan is the chief of emergency medicine for Jackson Memorial Medical Center. He oversees one of the busiest emergency rooms in the country from a calm, clear, and experienced approach. Dr. Tan is passionate about medical education, especially when it can potentially help keep patients out of an emergency situation.

    21 min
  4. The Boy Who Beat the Odds: Dylan’s Near-Drowning Miracle Story

    12/23/2025 ·  VIDEO

    The Boy Who Beat the Odds: Dylan’s Near-Drowning Miracle Story

    Episode 8: Eight-year-old Dylan Smith is all energy, jokes, and big dreams today—but his miracle story begins with every parent’s worst nightmare: a near-drowning in the family’s backyard pool. In this special Month of Miracles episode of On Call, Off Script, host Ruelle Champion sits down with Dylan’s mom, Tiffany Smith, pediatric critical care doctor Dr. Asumthia Jeyapalan, and pediatric physical therapist Kyle Zreibe to share how a summer afternoon turned into a life-or-death emergency. Tiffany walks us through the terrifying moments of finding Dylan unresponsive in the water, calling 911, and watching her husband and a neighbor, Lissette Medina, who happens to work as a physician assistant at Holtz Children’s Hospital, perform CPR until fire rescue arrived. Dr. Jeyapalan helps listeners understand what those first moments mean for a child after a near-drowning, why quick action matters so much, and how the team at Holtz Children’s came together to give Dylan the best possible chance when everything was still unknown. Then, Kyle narrates how rehab turned basic movements like sitting, standing, and taking those first steps into major milestones for Dylan and his family. Finally, Dylan joins the conversation himself to talk about snakes, Disney rides, and what it feels like to be a “miracle story” at Jackson. It’s an honest, emotional, and ultimately uplifting reminder that it truly takes a village to save a child, support a family, and help a little boy get back to just being a kid again. Guest Bios: Asumthia Jeyapalan, DO Dr. Asumthia Jeyapalan is an attending doctor in the Holtz Children’s Hospital pediatric intensive care unit (PICU), and an associate professor of pediatric critical care medicine at the University of Miami Miller School of Medicine. In this episode, she explains what happens to a child’s body during a near-drowning, why immediate, high-quality CPR is critical, and how the PICU team supported Dylan Smith’s lungs, brain, and vital organs during the most uncertain hours of his recovery. Kyle Zreibe Kyle Zreibe is a physical therapist at Christine E. Lynn Rehabilitation Center for The Miami Project to Cure Paralysis at UHealth/Jackson Memorial. He specializes in pediatric rehabilitation, and was consulted to begin physical therapy with Dylan when he was admitted to the PICU. Zreibe was Dylan’s primary physical therapist when he was admitted to Lynn Rehabilitation Center, and now follows him in the center’s outpatient clinic. Tiffany Smith Tiffany Smith is Dylan’s mom and a devoted parent who, alongside her husband Brandon, faced every family’s worst nightmare when their young son experienced a near-drowning accident. In this episode, Tiffany shares her family’s story with honesty and vulnerability, reflecting on the fear, resilience, and community support that carried them through Dylan’s recovery. She and Brandon are also parents to their 13-year-old daughter, Olivia. Dylan Smith Dylan Smith is an energetic, curious kid with a big personality and even bigger dreams. After surviving a near-drowning at a young age, Dylan became one of Jackson Health System’s miracle stories. In this episode, he joins the conversation himself—sharing his love for adventure, laughter, and life, and reminding listeners what recovery, resilience, and hope truly look like through a child’s eyes.

    29 min

Ratings & Reviews

5
out of 5
7 Ratings

About

Every month, we drop two new episodes packed with lively conversations featuring Jackson’s top experts. From the latest health trends and groundbreaking innovations to fascinating medical curiosities and inspiring patient stories, no topic is off limits. But we don’t stop there. Special guests from our community pop in and share their unique perspectives, making every episode engaging and relatable. Our mission? To showcase Jackson as Miami-Dade’s healthcare destination of choice, and a trusted name in medicine worldwide. On Call, Off Script: a Jackson Health System podcast.