Process Server Daily

Michael Reid

Mighty Mike Reid Interviews Top Legal Support Professionals from around the world

  1. 36 - Eric and Amy Luthy | Mighty Process Server

    OCT 31

    36 - Eric and Amy Luthy | Mighty Process Server

    In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (≈35–37 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they've grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24–48 hours, communicate proactively, and file clean, detailed notes that "paint the scene." They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs ("yes first," even if it's a loss leader), and have won recurring firms by solving problems others wouldn't—like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218). Timestamps: 00:00 Intro / Episode 36 01:10 Meet Eric & Amy Luethy (Samurai Investigations – Michigan) 03:20 Law enforcement background & entering process serving 06:10 Early growth strategy & learning from mentors 09:00 Customer service as a competitive advantage 12:40 Expanding service areas & saying "yes" to clients 16:30 Marketing, phone calls & building law firm relationships 21:10 Safety challenges & real-world serving experiences 27:45 Detailed notes, documentation & standing out in court 35:20 Rapid growth, hiring, and scaling the business 43:10 Advice for new process servers & investigators 49:30 How to contact Samurai Investigations / Closing

    52 min
  2. 34 - Brendon Carl | Mighty Process Server

    OCT 31

    34 - Brendon Carl | Mighty Process Server

    In episode 34 of Process Server Daily, Mighty Mike Reid interviews Brendon Carl, CEO of WinWin Process Serving (TX). Brendon shares how he discovered serving via a Craigslist job in California—drawn by flexibility for his wife and five kids—and later launched his own company after realizing he could handle the full workflow himself. Now based near Austin, he covers Williamson/Travis counties and routes between DFW and San Antonio, emphasizing professionalism, safety ("no paper is worth your life"), and empathy at the door. He talks tools and ops—ServManager (moving to Mighty's dashboard), simple skip-tracing via a PI database/Whitepages, sourcing servers through NAPPS, the Mighty directory, and Facebook groups, plus the importance of answering the phone (or using phone trees with RingCentral/Dialpad to cut spam). For newcomers: verify state requirements, confirm there's enough market (prefer metros), learn procedures before taking direct attorney work, and partner locally. He also highlights winwinps.org as a resource hub (state-by-state "how to become a server," service-method guides) and credits the Mighty community for helping him expand while maintaining family time—especially as he supports his son's health and homeschooling. Timestamps: 00:00 Intro / Podcast relaunch 01:10 Meet Brendon Carl (WinWin Process Serving) 03:00 How Brendon got started (flexibility + family) 06:00 Learning the money math + early serving in California 09:10 Going independent + landing first attorney clients 12:30 Safety lessons from the field (what not to do) 17:10 Why process serving is rewarding (helping landlords, CPS, due process) 20:30 Tools: skip tracing + server software 23:00 Finding affiliates + importance of answering the phone 25:30 Advice for brand-new process servers (market research + location) 28:20 How to contact Brendon / winwinps.org + closing

    30 min
5
out of 5
3 Ratings

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Mighty Mike Reid Interviews Top Legal Support Professionals from around the world