Regulated Digital

Sam Kendall, Beyond Encryption
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At Regulated Digital, we speak to the people trying to do right by people’s rights without disrupting human connection. Each episode features in-depth conversations with industry leaders and practitioners on topics including customer engagement, secure communications, privacy and data protection, compliance, AI, personalisation, and large-scale digital transformation. From governance to technology, culture, and execution, Regulated Digital examines how regulated organisations design digital experiences that are not only innovative, but secure and compliant.

  1. 10H AGO

    Regulated AI: Explainability, Oversight, and Defensible Financial Crime Decisions, Dr Janet, Napier AI (#35)

    In regulated financial crime work, “good enough” AI is rarely good enough - you need decisions you can defend. Dr Janet Bastiman is Chief Data Scientist at Napier AI, where she leads data science work supporting anti-money laundering and financial crime compliance. She focuses on translating complex models into outcomes teams can audit, explain, and improve. Regulation is pushing AI out of the “black box” era. This involves practical solutions like explainable workflows, proportionate oversight, and an evidence trail that stands up under challenge. Learn more: https://www.beyondencryption.com/blog/ai-explainability-napier

    31 min

  2. FEB 24

    Ofgem: Raising the Bar on Energy Communications, Jemma Baker, Ofgem (#34)

    Good regulation only works if customers can actually understand what organisations are telling them.Jemma Baker is Deputy Director of Future Retail Policy at Ofgem, the energy regulator for Great Britain.In this episode of Digital Customer Communications: Regulated, Jemma joins us to unpack what “good” really looks like in regulated customer communications, why vulnerability and clarity are inseparable, and how outcomes-based regulation could reshape service standards across the energy sector.From billing clarity and energy literacy to digital channels, AI, and accountability, this conversation explores how regulation can raise the bar without getting in the way of better customer experiences.Learn more: https://www.beyondencryption.com/blog/ofgem-on-energy-communications

    26 min

  3. FEB 17

    Digital Identity in Practice: Age Assurance, and Real Customer Journeys, Emily Hyett, Yoti (#33)

    Age checks aren’t simply a regulatory box to tick. They’re a key point in digital journeys, where trust can be built or broken. In this episode of Digital Customer Communications: Regulated, Emily Hyett, Group Product Manager at Yoti, joins us to talk about digital identity in practice, and what “good” looks like when age assurance meets real user behaviour. Learn more on our website: https://www.beyondencryption.com/blog/digital-identity-in-practice

    27 min

  4. FEB 12

    From PoCs to Production: Scaling AI Safely in Regulated Banking, Sam, Shawbrook (#32)

    Many AI initiatives fail not because organisations underestimate what it takes to make it safe, scalable, and accountable. Sam Bridges-Sparkes is Head of BI Analytics & Strategy at Shawbrook Bank. His work spans business intelligence, analytics, and the responsible adoption of AI within a highly regulated banking environment. In this episode of Digital Customer Communications: Regulated, we explore what it really takes to move AI from experimentation into production inside a regulated bank, and why governance, culture, and people matter as much as models and infrastructure.

    32 min

  5. JAN 20

    From Complexity to Clarity: How L&G is Transforming Regulated Customer Comms, Jenny Hazan, L&G (#31)

    In many financial journeys, the real barrier isn’t a lack of information - it’s the lack of effective support that helps customers turn that information into action. Jenny Hazan is Director of Customer Strategy & Engagement at Legal & General. Jenny leads work that connects behavioural insight, smart technology, and service design to help people make confident decisions about pensions, protection, and long-term savings. In this episode, we explore what it takes to communicate complex products in ways customers can genuinely understand and act on. In many financial journeys, the real barrier isn’t a lack of information - it’s the lack of effective support that helps customers turn that information into action. Jenny Hazan is Director of Customer Strategy & Engagement at Legal & General.Jenny leads work that connects behavioural insight, smart technology, and service design to help people make confident decisions about pensions, protection, and long-term savings.In this episode, we explore what it takes to communicate complex products in ways customers can genuinely understand and act on. Learn more: https://www.beyondencryption.com/blog/legal-and-general-transforming-regulated-comms

    40 min

  6. 12/23/2025

    Building Trust at Scale Through Smarter Financial Data, Smart Data Foundry (#30)

    Smart data can feel abstract, but for Smart Data Foundry it's about using real financial lives to shape fairer decisions, safely. In this episode of Digital Customer Communications: Regulated, we speak with Dougie Robb, CEO of Smart Data Foundry, a subsidiary of the University of Edinburgh that helps unlock financial data for social good. Learn more on our website: https://www.beyondencryption.com/blog/smart-data-foundry-financial-data

    33 min

  7. 12/04/2025

    Making Data Protection Customer-Friendly at Scale, Data Protection People (#29)

    Most people experience data protection as a pop-up to get past, not as part of being looked after - and that’s a problem for trust. In this episode of Digital Customer Communications: Regulated, we’re joined by Catarina Santos and Caine Glancy from Data Protection People, consultants who see the reality of hundreds of frontline data protection queries every month. Together, Catarina and Caine share how organisations can make data protection genuinely customer friendly at scale, from the wording in a privacy notice to the way you handle a breach email on a customers' worst day. Learn more on our website.

    43 min

  8. 11/25/2025

    Beyond the Hype: Practical Lessons on Building With AI in Regulated Industries, Mark Watson, ComplyAdvantage (#28)

    AI promises the earth, but only disciplined teams turn it into dependable value in regulated spaces. Mark Watson is CTO at ComplyAdvantage, a RegTech helping financial institutions detect and prevent financial crime with AI-driven tools. In this conversation, Mark cuts through the noise to share what works, what doesn’t, and why measurement, explainability, and culture matter as much as models. From reducing false positives to building auditable AI workflows, Mark explains how to move beyond hype towards trustworthy automation that stands up to regulation and makes life easier for customers. Learn more on our website.

    21 min
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About

At Regulated Digital, we speak to the people trying to do right by people’s rights without disrupting human connection. Each episode features in-depth conversations with industry leaders and practitioners on topics including customer engagement, secure communications, privacy and data protection, compliance, AI, personalisation, and large-scale digital transformation. From governance to technology, culture, and execution, Regulated Digital examines how regulated organisations design digital experiences that are not only innovative, but secure and compliant.

Information

  • Creator
    Sam Kendall, Beyond Encryption
  • Years Active
    2024 - 2026
  • Episodes
    37
  • Rating
    Clean
  • Copyright
    © Sam Kendall, Beyond Encryption
  • Show Website
    Regulated Digital