The Retail Podcast

The Retail Podcast is the weekly retail industry podcast hosted by Alex Rezvan, NRF Retail Voices 2026 honoree, founder of RetailNews.ai, and visiting lecturer in retail at Nottingham Trent University. Each episode delivers candid interviews with retail CEOs, founders, operators, and technology leaders on AI in retail, ecommerce, store operations, customer experience, and the future of commerce. From DTC disruptors to enterprise retail chiefs, guests share battle-tested tactics, hard numbers, and honest lessons you can apply before next Monday. No jargon. No filler. Just the operating reality of how the world’s leading retailers turn AI, data, and culture into margin, loyalty, and durable growth. WHAT YOU WILL LEARN Retail technology strategy, artificial intelligence and machine learning in retail, generative AI use cases, agentic commerce, computer vision and store analytics, retail media networks, ecommerce platform decisions, headless commerce, composable architecture, omnichannel operations, unified commerce, customer data platforms, personalisation, loyalty program design, pricing and promotion strategy, supply chain and inventory, last mile delivery, sustainability and circular retail, store of the future formats, brand building, marketing measurement, retention economics, and the leadership behaviours behind every successful transformation. WHO YOU WILL HEAR FROM Chief Executive Officers, Chief Digital Officers, Chief Technology Officers, Chief Marketing Officers, Chief Customer Officers, founders of high growth retail brands, venture investors, retail analysts, and the operators inside the world’s largest retailers, grocers, fashion houses, luxury groups, beauty brands, quick service restaurants, and consumer technology companies. WEEKLY FRANCHISES Five Things Friday UK with Simona Ohman, Five Things Friday USA with Jill Dvorak of the National Retail Federation, and Five Things Friday APAC with Ryf Quail, Managing Director of NRF APAC. Each edition unpacks the five most important stories shaping retail in that region, with a European Retail Lens that surfaces signals other shows miss. NOTABLE PARTNERSHIPS Official content partner of NRF Europe for the Next Now Road Show across Madrid, London, Milan, Amsterdam, and Paris. Editorial partner of the World Retail Congress with Ian McGarrigle. Live coverage from Shoptalk Europe, Shoptalk Las Vegas, NRF Big Show New York, NRF Big Show APAC and the European Retail Innovation summits. ARCHIVE DEPTH Over 210 episodes featuring named leaders from major global retail brands, retail technology vendors, ecommerce platforms, payments providers, supply chain innovators, and category defining DTC challengers. New episodes every week, with bonus drops around major retail events and earnings cycles. WHO THIS PODCAST IS FOR Retail executives, ecommerce leaders, retail technology buyers and sellers, investors in commerce, brand founders, store operators, supply chain professionals, marketing leaders, retail analysts, consultants, agency strategists, and anyone serious about understanding where retail is heading in 2026 and the decade beyond. Subscribe and follow The Retail Podcast on Spotify to get new episodes the moment they drop. Press play and lead the future of retail.

  1. Why Retailers Are Already Falling Behind on AI

    1D AGO

    Why Retailers Are Already Falling Behind on AI

    AI is forcing a complete rethink of ecommerce, retail operations, and digital commerce architecture. In this episode, Kelly Goetsch — President at Pipe17 and one of the most influential voices in modern commerce technology — explains why the “status quo is no longer acceptable” in the age of AI. Drawing on experience across Oracle, ATG, commercetools, and modern AI-driven commerce systems, Kelly breaks down: Why AI is a “categorically new way of work” The shift from monoliths → headless → microservices → AI-native commerce Why product catalog data is now mission-critical The rise of UCP (Universal Commerce Protocol) Why most retailers are still unprepared for AI How startups are moving faster than enterprises Why experimentation now costs dramatically less The future of AI-powered shopping experiences This conversation also explores: Google vs OpenAI in commerce AI agents and autonomous commerce Retail infrastructure modernization GEO / AI search optimization AI-native workflows Enterprise resistance to AI adoption The next generation of ecommerce architecture If you work in ecommerce, retail technology, AI strategy, composable commerce, digital transformation, or enterprise innovation — this episode is essential listening. Topics Covered AI commerce Universal Commerce Protocol (UCP) Ecommerce AI strategy Retail transformation Product data enrichment Headless commerce Microservices architecture AI-native organizations Commerce infrastructure AI agents in retail About Kelly Goetsch Kelly Goetsch is President at Pipe17 and a long-time leader in enterprise commerce technology. Across leadership roles at Oracle, ATG, commercetools, and Pipe17, he has helped shape modern ecommerce architecture and composable commerce strategy. Chapter Timestamps 00:00 – Why AI Changes Everything 00:00:24 – Introducing Kelly Goetsch 00:01:28 – “The Status Quo Is No Longer Acceptable” 00:02:18 – Monoliths, Headless & The Evolution of Commerce 00:03:17 – Why Software Architecture Keeps Changing 00:04:07 – The Rise of Headless Commerce 00:04:54 – Why Microservices Changed Ecommerce 00:05:20 – AI as the New Commerce “Head” 00:06:02 – UCP vs ACP Explained 00:07:12 – Why Google Took Commerce More Seriously 00:08:16 – Why UCP Is Gaining Adoption 00:09:02 – The Real Problem Behind AI Commerce 00:10:22 – Pipe17’s Role in AI Commerce Infrastructure 00:11:12 – Why Retailers Are Still Waiting 00:12:31 – Why Most AI Ecommerce Metrics Are Misleading 00:12:48 – The Product Data Problem 00:14:07 – GEO, AI Search & Content Syndication 00:14:48 – Why AI Will Create Thousands of Commerce “Heads” 00:15:43 – The Cultural Problem Inside Retail 00:16:43 – Why People Disagree on AI Timelines 00:17:51 – Enterprise AI Friction Explained 00:18:41 – How Startups Are Using AI Differently 00:20:03 – Why Enterprises Fear AI Risk 00:21:16 – AI Changes the Cost of Innovation 00:22:14 – “Just Build It” 00:23:14 – How to Upskill Yourself in AI 00:24:29 – Why Companies Still Fear Change 00:25:11 – Final Thoughts

    25 min
  2. How AI Is Reshaping Retail: Zalando, Primark & Fressnapf Insights

    MAY 11

    How AI Is Reshaping Retail: Zalando, Primark & Fressnapf Insights

    “90% of Zalando’s marketing content is now AI generated.” Fresh from World Retail Congress, Alex sits down with Ian and Niamh to unpack the retail leadership signals shaping the industry’s future. Featuring insights from Zalando, Primark, Fressnapf, Action and Unhidden, this episode explores how AI is changing organisational structures, marketing execution, customer engagement and long-term growth strategy across global retail. Topics include: Why graduate and entry-level retail jobs are shrinkingHow AI is compressing traditional organisational structuresZalando’s AI-powered marketing transformationWhy community-led brands are outperforming mass-market retailThe rise of ecosystem-led retail growthHow retailers are redefining customer relationshipsWhy knowing your customer still matters more than technology aloneThe discussion also explores how retailers can balance efficiency with leadership development while adapting to AI-driven operating models. This episode is for retail executives, ecommerce leaders, strategy teams, innovation leaders and technology partners tracking the future of AI in commerce. 00:00 World Retail Congress Key Takeaways01:02 AI and the Decline of Graduate Retail Jobs03:45 The Leadership Pipeline Risk Retailers Face05:15 Zalando’s AI Marketing Transformation07:12 AI, Marketplaces and Retail Operations08:40 Why Community-Led Retail Brands Are Growing10:24 Primark, Accessibility and Underserved Customers12:15 Fressnapf’s Ecosystem Growth Strategy14:18 How Pet Retail Is Expanding Beyond Products15:28 Customer Strategy vs AI Automation17:35 Action’s Ultra-Efficient Retail Model19:10 Retail Leadership Lessons for 2030 Optimised Chapter Titles Follow The Retail Podcast for weekly retail leadership insights, AI transformation analysis and global commerce strategy conversations.

    14 min
  3. Why Retail Is Splitting in Two | Ted Baker, AI Commerce, Anthropologie & Coal Drops Yard

    MAY 8

    Why Retail Is Splitting in Two | Ted Baker, AI Commerce, Anthropologie & Coal Drops Yard

    Retail isn’t dying — it’s polarising. In this week’s episode of Five Things Friday, we unpack the biggest shifts shaping retail right now, from shrinking UK retail square footage to the rise of AI-powered shopping agents. We discuss: Why mid-market retail is under pressure Ted Baker’s return through Selfridges Anthropologie opening in Coal Drops Yard Amazon joining the Universal Commerce Protocol Why AI assistants may soon do your grocery shopping Pret A Manger experimenting with drive-thru retail This episode explores how premium retail, convenience, experiential shopping, and AI infrastructure are redefining commerce in 2025. If you work in retail, ecommerce, consumer brands, or tech — this is essential listening. Topics Covered Retail trends 2025 AI commerce Ted Baker revival Anthropologie expansion Amazon & agentic commerce UK retail property trends Experiential retail Future of shopping   Simone is the co-founder and CEO of NIFT, the infrastructure powering instant delivery for retail through checkout integrations and an on-demand delivery marketplace. #Retail #Ecommerce #AICommerce #TedBaker #RetailTrends #Amazon #Anthropologie #FutureOfRetail #FiveThingsFriday YouTube Chapters 00:00 Intro & Welcome 00:01 Family updates & no-travel week 00:15 What is Five Things Friday? 01:15 Simone/NIFT 02:02 UK retail square footage shrinking for first time 02:32 Why retail is polarising into value vs premium 03:41 AI agents may soon do your shopping 04:26 Ted Baker returns via Selfridges Manchester 05:33 Why heritage brands are repositioning instead of disappearing 07:24 Anthropologie opens at Coal Drops Yard 08:17 Why experiential retail locations are winning 09:28 Google launches Universal Commerce Protocol 10:11 Amazon joins the future of AI commerce infrastructure 11:02 Pret A Manger launches drive-thru concept 11:59 Closing thoughts 💬 JOIN THE CONVERSATION Which trend discussed today do you think will impact the industry most? Let us know in the comments below! 🔔 SUBSCRIBE TO STAY AHEAD Don't miss the next update. Click here to subscribe: https://www.youtube.com/@theretailpodcast?sub_confirmation=1  Whether you are an executive refining your strategy, a vendor connecting with major players, or an innovator tracking the latest tech, this channel connects you to the pulse of the industry. What to expect: Expert Analysis: Breaking down insights from major global conferences like NRF, Shoptalk, Web Summit, MAPIC; Euroshop and EuroCIS. Diverse Perspectives: Hosted by a rotation of industry veterans and regional experts (APAC, US, EU). Actionable Strategy: We move beyond the headlines to discuss real ROI, digital transformation, and the future of commerce—from AI agents to luxury fashion and grocery trends. As part of the RetailNews.AI ecosystem, we help you cut through the noise to find what actually works in modern retail. 🌐 GET MORE INSIGHTS Visit our knowledge hub: https://retailnews.ai/ 📲 CONNECT WITH US LinkedIn: https://www.linkedin.com/company/the-retail-podcast/ Contact: Sofia@theretailpodcast.com #RetailTrends #APACRetail #AIinRetail #FiveThingsFriday #TheRetailPodcast  #thefutureofretailguy

    12 min

Trailer

About

The Retail Podcast is the weekly retail industry podcast hosted by Alex Rezvan, NRF Retail Voices 2026 honoree, founder of RetailNews.ai, and visiting lecturer in retail at Nottingham Trent University. Each episode delivers candid interviews with retail CEOs, founders, operators, and technology leaders on AI in retail, ecommerce, store operations, customer experience, and the future of commerce. From DTC disruptors to enterprise retail chiefs, guests share battle-tested tactics, hard numbers, and honest lessons you can apply before next Monday. No jargon. No filler. Just the operating reality of how the world’s leading retailers turn AI, data, and culture into margin, loyalty, and durable growth. WHAT YOU WILL LEARN Retail technology strategy, artificial intelligence and machine learning in retail, generative AI use cases, agentic commerce, computer vision and store analytics, retail media networks, ecommerce platform decisions, headless commerce, composable architecture, omnichannel operations, unified commerce, customer data platforms, personalisation, loyalty program design, pricing and promotion strategy, supply chain and inventory, last mile delivery, sustainability and circular retail, store of the future formats, brand building, marketing measurement, retention economics, and the leadership behaviours behind every successful transformation. WHO YOU WILL HEAR FROM Chief Executive Officers, Chief Digital Officers, Chief Technology Officers, Chief Marketing Officers, Chief Customer Officers, founders of high growth retail brands, venture investors, retail analysts, and the operators inside the world’s largest retailers, grocers, fashion houses, luxury groups, beauty brands, quick service restaurants, and consumer technology companies. WEEKLY FRANCHISES Five Things Friday UK with Simona Ohman, Five Things Friday USA with Jill Dvorak of the National Retail Federation, and Five Things Friday APAC with Ryf Quail, Managing Director of NRF APAC. Each edition unpacks the five most important stories shaping retail in that region, with a European Retail Lens that surfaces signals other shows miss. NOTABLE PARTNERSHIPS Official content partner of NRF Europe for the Next Now Road Show across Madrid, London, Milan, Amsterdam, and Paris. Editorial partner of the World Retail Congress with Ian McGarrigle. Live coverage from Shoptalk Europe, Shoptalk Las Vegas, NRF Big Show New York, NRF Big Show APAC and the European Retail Innovation summits. ARCHIVE DEPTH Over 210 episodes featuring named leaders from major global retail brands, retail technology vendors, ecommerce platforms, payments providers, supply chain innovators, and category defining DTC challengers. New episodes every week, with bonus drops around major retail events and earnings cycles. WHO THIS PODCAST IS FOR Retail executives, ecommerce leaders, retail technology buyers and sellers, investors in commerce, brand founders, store operators, supply chain professionals, marketing leaders, retail analysts, consultants, agency strategists, and anyone serious about understanding where retail is heading in 2026 and the decade beyond. Subscribe and follow The Retail Podcast on Spotify to get new episodes the moment they drop. Press play and lead the future of retail.

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