Join ProfitWell's Neel Desai as he interviews the best in the world of customer success to bring you actionable strategies to boost retention.
Integrating ecosystems, forecasting churn, and onboarding | Beatport's Romain Pouillon
On today’s episode of Retention Talk, I talk with Romain Pouillon about his experience at Beatport including: being integrated with your customer’s ecosystem, using segmentation to forecast churn by cohort, and retention beginning with onboarding.
Onboarding, customer cohorts, and non-traditional CS | Knowledgehook's Travis Ratnam
This week:Travis Ratnam (Co-Founder & CEO), Chad Bewley (Director of Programs and Outreach), and Meaghan Greene (Training and Learning Lead). They shared their retention learnings with Knowledgehook discussing onboarding, customer cohorts, and non-traditional CS
Better email campaigns, tracking metrics, and aligning teams | CompanyCam's Kelly Danahy
Kelly Danahy, Sales Director at CompanyCam, joins us this week to talk about how CompanyCam has flipped the script to take a proactive instead of a reactive attitude toward retention, how they track and optimize metrics throughout the entire customer journey, and how they have a cross-functional approach aligning sales, marketing, product, and customer success to drive retention.
Overthinking, hacking retention, and rallying around metrics | Better Proposals' Adam Hempenstall
Adam Hempenstall, Founder & CEO of Better Proposals, joins us this week to talk about how to combat overthinking when it comes to decisions, how to experiment at a rapid pace, and their no-nonsense approach to level-setting success metrics.
Customer surveys, leveraging NPS, and the power of onboarding | Hunt A Killer’s Mary Callaghan
On today’s episode, I speak with Mary Callaghan, Sr. Lifecycle Manager, B2B over at Calm (at the time of this interview, she headed up retention over at Hunt A Killer). We talked about leveraging data across the entire stack, having an outcome-focused product roadmap, and much more retention-heavy topics.
Product roadmaps, leveraging data, and defining churn goals | Framer’s Oscar Carlsson
Oscar Carlsson, Head of Growth at Framer, joins us this week to talk about how Framer uses data across all of their teams to track and monitor retention, when it might actually be a good idea to let certain customers churn, and how outcome-centric Framer's product roadmap is which aligns the entire company.