Banking Reinvented

Backbase

In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes senior executive changemakers from around the globe, unpacking what works and what doesn’t. You’ll learn how banks can harness the power of AI to drive remarkable growth while setting themselves free from their legacy systems, clunky processes, and status-quo thinking. Tune in each week to get valuable insights into the future of banking. Explore more resources in the Banking Reinvented content hub: https://www.backbase.com/insight/podcasts?utm_source=Organic_Social&utm_medium=Spotify

  1. 6D AGO

    Hollowing out the core: the case for an AI-native operating model, with Dharmesh Mistry

    In Episode 99 of Banking Reinvented, Tim Rutten sits with Dharmesh Mistry, CEO of Vision 20 20 Consulting, to explore a question that reframes the entire core banking debate: What if the answer isn't replacing the core or wrapping it, but hollowing it out - and letting agentic AI fill the space? Dharmesh has been credited with delivering the UK's first mobile banking app, one of the UK's first online banks, and an early prototype of the single customer view at Lloyds in the late 1980s. Today, through his writing at Fintech Futures and his consulting work, he's building the case for a fundamentally different operating model in banking. The conversation covers a lot of ground:  Why piecemeal AI adoption produces local returns and nothing more?  Why does architecture have to come before everything else?  Why does the shift from extracting value to exchanging value change what banks should be asking AI to do?  Why is the window to move first - and move right - narrowing faster than most leadership teams realize? Tune in to hear a sharp, honest conversation about the biggest  transformational moment banking has seen in decades - and what it takes to be on the right side of it. Curious to find out more about customer-centric banking? Step into the future of finance -> Check out our content hub

    44 min

  2. MAR 26

    Banks must redesign operations and jobs, not just deploy AI, with Wessel Oosthuizen from Deloitte

    Heidi Custers, Strategy and Transformation Director at Backbase, sits down with Wessel Oosthuizen, co-lead of the AWS AI and Data team for Deloitte Africa, to work through why bank AI programs stall - and what it actually takes to fix them. Their starting point is a Deloitte statistic from a recent report that frames the whole conversation: 84% of companies haven't redesigned a single job around AI. Wessel argues that banks are making real technology investments while leaving their people and operating models exactly where they found them. As a result, the tech moves, but the organization doesn't. Heidi pushes on the practical reality for regulated institutions - how to move fast without gutting compliance, why standalone AI pilots rarely stick, and how a front-to-back wedge approach lets business unit leaders reimagine their own processes without waiting for a top-down mandate. They also get into wealth management, regional AI maturity, and the limits of Western-trained models, arguing that the real constraint on AI in banking isn't the technology; it's whether the people, the processes, and the data behind it were built for the world the bank operates in today. Step into the future of banking -> Check out our content hub Timestamps 00:00 Introduction 01:12 The Deloitte 2026 State of AI report - what 84% tells us 04:49 Employees using AI in secret - the hidden adoption problem 06:24 Why standalone AI pilots fail to move the needle 09:12 Building a fast operating model inside a regulated bank 14:05 The wealth management use case - context graphs in practice 18:31Starting small - capturing advisor knowledge before scaling 20:00 Regional differences - innovation fatigue in Europe vs. Africa's leapfrog moment 25:38 Why AI models trained on Western data get Africa wrong 29:09 The next decade belongs to better operating models, not better channels

    46 min

  3. MAR 20

    Separating hype from reality of AI in banking, with Marcus Martinez, Kanishka Bhattacharya, and Dave Murphy

    Episode 97 of Banking Reinvented shares one of the most impactful panel discussions from the Engage London event organized by Backbase.Four of the sharpest minds in banking and technology took the stage to cut through the AI noise - and get real about what's actually happening in the industry. Dave Murphy from Publicis Sapient, Marcus Martinez, Industry Advisor at Microsoft, Kanishka Bhattacharya, a Partner at Bain & Company, and host Tim Rutten covered everything from the AI use cases gaining real traction in banks today, to the organizational, talent, and leadership challenges that slow transformation down. No hype. Just honest, experience-backed perspectives from people driving change at scale.The conversation went deep on where AI is delivering impact right now - from compliance automation to back-office efficiency - and where it's heading next, including the rise of AI agents and what the future of customer engagement in banking could look like.They panelists also tackle the harder questions: how to scale AI responsibly, what the cost equation really looks like, and what banks should do first to get moving. If you're thinking about where to start - or how to go faster - this one's worth your time.–Curious to find out more about customer-centric banking?Step into the future of finance. Check out our content hub.

    38 min

  4. MAR 5

    Purpose as a growth engine: Why purpose-driven institutions should think bigger, with Leek Building Society's CEO Andy Deeks

    Episode 96 of Banking Reinvented tackles one of the most important strategic questions facing mutuals and building societies: how do you grow ambitiously without losing the purpose that defines you? Host Tim Rutten sits down with Andy Deeks, CEO of Leek Building Society in the UK, to explore how purpose-driven institutions can scale sustainably while staying true to their members. Together, they discuss why growth isn't just a financial target but a way to create more value for members, colleagues, and local communities, how smaller institutions can embrace new technology and why having an integrated business and technology strategy helps with longer-term thinking, and what it takes to lead with clarity when the pressure to do everything is constant. Tune in to hear how a mid-sized building society is proving that purpose and ambition aren't in tension - they're the same thing. Curious to find out more about customer-centric banking? Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the "Banking Reinvented" podcast (00:26) – Introduction to Andy Deeks (01:34) – What Leek Building Society is all about (03:40) – What's top of mind: focus, clarity, and strategic discipline (05:17) – Growth strategy: what growth really means for a mutual (08:30) – Why purpose creates clarity in decision-making (09:11) – Being member-centric as a mid-sized mutual (12:16) – You don't shrink to greatness: the case for ambitious growth (12:45) – Technology vision: augmenting the human connection (17:23) – Why smaller institutions can move faster than the big players (18:43) – Turning agility into a competitive advantage (20:33) – Finding the right technology approach for your institution (22:55) – Building an integrated business and technology strategy (25:23) – Key takeaway: the power of purpose-driven leadership (27:54) – When purpose clicked: a personal story (30:04) – Episode wrap-up

    30 min

  5. FEB 26

    When legacy systems meet modern payments: AI transformation and SEPA insights with CREDINS Bank's Valbona Dhjaku

    Episode 95 of Banking Reinvented explores a challenge every bank faces: how do you modernize legacy architecture while keeping pace with global innovation? And what does AI transformation really require beyond new technology? Host Tim Rutten sits down with Valbona Dhjaku, Advisor to CEO on IT and Digitalization at Credins Bank. Valbona holds a PhD in computer science, teaches at the University of Tirana, and spent two decades leading IT strategy and digital transformation at CREDINS Bank, Albania's second largest bank and the first private bank with Albanian capital. Currently, she's transitioning into the electronic money and payment space. Using Albania's entry into SEPA as the first Western Balkan nation as a case study, Tim and Valbona unpack the architectural challenges banks face when legacy monolithic cores collide with modern payment infrastructure. The conversation goes deeper into why AI transformation demands revolutionary change to operating models, not just incremental technology upgrades, and what's actually blocking banks from unlocking AI's full potential. Tune in to hear what transformation looks like when you're building foundations and embracing the future at the same time - lessons that apply whether you're in an emerging market or a mature banking system. – Curious to find out more about customer-centric banking? Check out our content hub (00:00) – Welcome to the "Banking Reinvented" podcast(00:24) – Introduction to Valbona Dhjaku(01:56) – Valbona's 25-year journey in Albanian banking and technology(04:06) – Albania joins SEPA: the first Western Balkan nation(05:33) – The real challenge: legacy systems vs. modern payment infrastructure(08:29) – Digital banking penetration and competitive context in Albania(11:04) – Albania as an emerging economy: building foundations while innovating(14:08) – The unique pressure of parallel transformation(15:33) – Private banking and market evolution in a young economy(17:35) – Teaching at university: the gap between education and industry needs(20:20) – AI in Albanian banking: where are investments happening?(23:25) – Why AI is revolution, not evolution(24:20) – The biggest challenge: changing mentality and operating models(26:25) – Women in banking leadership: competence, ownership, and confidence(30:04) – The future of payments in Albania over the next five years(33:23) – Episode wrap-up Timestamps

    33 min

  6. FEB 17

    The M&A shift: how banks move from risk management to revenue growth, with West Monroe's Brett Mastalli and Nate Porter

    M&A is back in U.S. banking. The deals are getting done. The headlines are flowing. But here's what most banks get wrong: announcing the merger is the easy part. The real value gets created or destroyed in what happens next. In this episode, Tim Rutten sits down with Brett Mastalli, Senior Partner and Banking Practice Lead at West Monroe, and Nate Porter, Director specializing in M&A and Digital Banking, to explore why most bank integrations fail to capture their promised synergies, and what separates the winners from the ones that struggle for years. They discuss the four load-bearing pillars of integration excellence, the classic pitfalls that derail post-merger value creation, and how modern digital platforms are becoming the secret weapon for de-risking tech conversions while accelerating time to value. Explore how Backbase helps banks modernize their technology and accelerate M&A integration → Check out our content hub

    42 min

  7. FEB 10

    Human, by design: what makes great wealth management today with Reham Sabri

    Episode 93 of Banking Reinvented asks an uncomfortable question: In the race toward AI and automation, have banks forgotten what made them valuable in the first place? Host Amjad Ramahi, Director of Solutions Engineering for Middle East & Africa at Backbase, sits down with Reham Sabri, AGM and Senior Director of Premium Banking at Commercial Bank of Qatar. Reham leads the Sadara and Private Banking segments, serving high-net-worth clients who expect digital convenience and deep human connection in equal measure. She's not anti-technology. Her argument is sharper: AI is a given. Digital is expected. Human trust is the real differentiator - especially when clients aren't just optimizing returns, but making decisions about legacy, family, and life. Together, they dig into what "high-tech, high-touch" actually looks like in practice, why relationship managers remain the true competitive advantage when products are commoditized, and where banks keep getting digital transformation wrong. Tune in to hear why the future of banking is human - not despite AI, but because of it.  Check out our content hub Timestamps(00:00) - Welcome to the "Banking Reinvented" podcast (00:24) - Introduction to Reham Sabri (01:13) - Why "the future is human" in a world obsessed with AI (04:06) - A customer story: when digital-savvy clients still need human advice (07:08) - Balancing high-tech and high-touch in premium banking (09:22) - Mapping customer journeys and listening to feedback (11:52) - Hiring for empathy: what Reham looks for in relationship managers (15:24) - Training customers on financial literacy and digital tools (18:58) - The Young Bankers and Young Investors programs (24:57) - What makes a bad digital experience in banking (29:03) - Where banks go wrong in digital transformation (33:48) - AI transformation: keeping the human element intact (37:16) - Moving from product-centric to experience-centric banking (41:09) - How to measure empathy: KPIs beyond assets under management (44:12) - Final advice: why banks must shift to an experience model (47:37) - Episode wrap-up

    48 min

  8. FEB 3

    Why curiosity beats growth mindset: rethinking innovation in banking's AI era with Rabobank's Roland van der Vorst

    Episode 92 of Banking Reinvented explores how banks can navigate global uncertainty while building new value creation models for the future. Host Tim Rutten sits down with Roland van der Vorst, Head of Innovation at Rabobank and CEO of Rabo Carbon Bank, to discuss what it means for a bank to provide stability in turbulent times - and why that requires looking outward, not just inward. Together, they explore how AI is reshaping banking from the inside out, why the biggest threat to banks isn't competitors but empowered clients, and the cultural shifts required to foster genuine innovation. Tune in to hear why curiosity - not just growth mindset - is the foundation for navigating disruption, how professional services will split between commodity and specialty work, and what it means to translate future value into present-day benefits for clients. Curious to find out more about customer-centric banking? Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the "Banking Reinvented" podcast (00:25) – Introduction to Roland van der Vorst (01:03) – What is Rabo Carbon Bank? (02:09) – Global uncertainty and what's driving the turbulence (03:44) – How our view of the future has changed across centuries (06:17) – What banks should focus on: stability, balance sheets, and risk assessment (07:08) – AI compared to electricity, not the internet boom (08:49) – Why the client - not competitors - is the real disruptor (12:16) – Examples of client-led disruption: M&A, wealth management, cross-sell (14:47) – Three ways AI will reshape professional services (18:17) – The irreplaceable value of human experience and judgment (21:45) – Why curiosity is the key cultural driver for innovation (24:09) – Curiosity vs growth mindset: what comes first (26:44) – What sets humans apart from machines (28:16) – New value creation models: risk-as-a-service and digital assets (30:00) – Translating future value into present benefits: the Carbon Bank example (31:29) – Key takeaways and episode wrap-up

    34 min
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Ratings & Reviews

5
out of 5
5 Ratings

About

In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes senior executive changemakers from around the globe, unpacking what works and what doesn’t. You’ll learn how banks can harness the power of AI to drive remarkable growth while setting themselves free from their legacy systems, clunky processes, and status-quo thinking. Tune in each week to get valuable insights into the future of banking. Explore more resources in the Banking Reinvented content hub: https://www.backbase.com/insight/podcasts?utm_source=Organic_Social&utm_medium=Spotify

Information

  • Creator
    Backbase
  • Years Active
    2024 - 2026
  • Episodes
    99
  • Rating
    Clean
  • Copyright
    © Backbase
  • Show Website
    Banking Reinvented

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