Risk & Resolve

Conner Insurance

The Risk & Resolve Podcast is your go-to resource for insightful conversations at the intersection of leadership, business ownership, and the insurance industry. Hosted by Ben Conner and Todd Hufford, this podcast dives deep into the challenges and opportunities that leaders face in an ever-changing world. Each episode features candid discussions with business owners, industry experts, and thought leaders, exploring topics like innovation, risk management, and the strategies that drive success. Whether you’re an entrepreneur, executive, or insurance professional, you’ll gain actionable insights and inspiration to navigate today’s complex business landscape. Tune in to Risk & Resolve—where leadership meets resilience.

  1. Jul 8

    Family Business, AI, and the Future of Work: Erik Braden on Building Braden Business Systems

    In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Erik Braden, Managing Partner of Braden Business Systems, to discuss family business, technology, growth, and leadership. Erik shares his journey from cold-calling his way onto Wall Street to returning home to help grow his family business through acquisitions, innovation, and a people-first culture. From managed print and IT to AI consulting and automation, this conversation explores what it takes to stay ahead of change while building a business that serves clients, employees, and family well. Main Talking Points Erik’s Indiana roots and early ambition to work on Wall StreetCold-calling his way into an internship at Bear StearnsLessons from JP Morgan, private equity, M&A, and board-level leadershipWhy he returned to Indiana and joined the family businessBraden Business Systems’ evolution from fax machines and copiers to full technology solutionsUsing acquisitions to grow and diversify the businessBuilding in downtown Fishers and betting on the city’s futureWorking alongside his father and honoring the family business legacyHow the pandemic reshaped demand for IT, cloud, and remote-work supportWhy Braden is leaning into AI consulting and implementationThe importance of helping companies adopt AI—not just turn tools onHow automation, workflows, and agentic AI will reshape office workErik’s people-first leadership philosophy and “never miss your kid’s game” standardBuilding a culture of energy, optimism, service, and long-term resilience

  2. Jul 1

    Activating Indiana Employers to Drive High-Value Healthcare Markets - 2026 NextGen Healthcare Summit Recording Series

    In this episode of Risk & Resolve, a healthcare leader from the Employers’ Forum of Indiana (EFI) breaks down why employers—not the system—must drive healthcare reform. Drawing from decades in HR and benefits at Ford, this conversation dives into rising healthcare costs, hospital price transparency, and the policy changes reshaping Indiana’s healthcare landscape. From RAND pricing studies to fiduciary responsibility laws, this episode reveals how employers can move from awareness to action—and finally take control of healthcare spending. Main Talking Points Speaker’s background: 25+ years in HR and benefits at Ford, managing large-scale healthcare systemsThe reality: healthcare costs have exploded—from $7K per employee to $27K annuallyWhere healthcare dollars actually go: hospitals (45%), physicians (32%), drugs (23%)Why employers historically failed to control healthcare costs—and the consequenceThe RAND Hospital Price Transparency Studies and what they revealedShocking insight: Indiana employers pay ~300% of Medicare rates for hospital servicesThe imbalance: hospitals overpaid, physicians underpaidHow price transparency exposed systemic inefficiencies and sparked reformCreation of tools like Sage Transparency to help employers compare cost and qualityReal-world case studies: Employers removing high-cost hospitals and saving millions, Direct contracting strategies driving better outcomesIndiana’s rise as a national leader in healthcare policy reformKey policy wins: Fiduciary responsibility for TPAs and PBMs, Anti-competitive contract bans, Claims data access and audit rights, Hospital price caps and transparency requirementsThe critical gap: policy exists—but employers must actually use itEFI’s role in translating complex policy into actionable employer strategiesThe challenge: benefits teams are overwhelmed and under-resourcedWhy employers must become active purchasers, not passive participantsTop strategies for employers: Invest in advanced primary care (DPC, onsite, near-site), Steer employees to high-value providers, Optimize contracts and eliminate misaligned incentives, Direct contract with hospitals, Audit claims aggressively, Strengthen benefits teamsThe future: 2027 legislative focus on healthcare—and employers must be readyCore message: awareness isn’t enough—execution is everything

  3. Jun 17

    Care Reimagined: Building a Sustainable Primary Care Model - 2026 NextGen Healthcare Summit Recording Series

    In this episode of Risk & Resolve, Thompson, founder of Nice Healthcare, shares a powerful story of tackling one of the hardest problems in modern society: healthcare. From his background in statistics to building a care model that delivers healthcare directly into patients’ homes, Thompson breaks down why the system is broken—and how simplicity, access, and aligned incentives can fix it. This episode explores innovation, entrepreneurship, and the role of desire in solving massive, systemic challenges. Main Talking Points Thompson’s background in statistics—and solving complex problems like authorship of ancient textsWhy healthcare is one of the hardest problems—and why most fail to even define it correctlyThe core insight: outcomes are obvious (cost, access, poor health)—but the root problem is unclearThe role of desire as the missing ingredient in solving large systemic challengesPersonal catalyst: navigating a broken healthcare experience as a new parentThe frustration of fragmented care, repeat visits, and lack of accountabilityThe realization: healthcare is overbuilt, inefficient, and disconnected from patient needsFounding Nice Healthcare to simplify access, reduce friction, and improve experienceThe model: no clinics—care delivered via in-home + virtual visits (DoorDash-style healthcare)Eliminating common patient pain points: travel, cost confusion, insurance complexity Why most people don’t need traditional healthcare infrastructure for everyday careFocus on the “many who fund the system”, not just the high-cost feThe importance of making healthcare easy, accessible, and perceived as a positive changeEmployer strategy: saving time + money while improving employee healthData-driven validation: measurable ROI and reduced total cost of careEntrepreneurial journey: risk, near failure, and the moment everything almost collapsedThe emotional reality of building a company while risking personal financial stabilityWhy small, simple changes can drive massive system-wide impactThe future of healthcare: decentralized, accessible, patient-centered, and efficient

About

The Risk & Resolve Podcast is your go-to resource for insightful conversations at the intersection of leadership, business ownership, and the insurance industry. Hosted by Ben Conner and Todd Hufford, this podcast dives deep into the challenges and opportunities that leaders face in an ever-changing world. Each episode features candid discussions with business owners, industry experts, and thought leaders, exploring topics like innovation, risk management, and the strategies that drive success. Whether you’re an entrepreneur, executive, or insurance professional, you’ll gain actionable insights and inspiration to navigate today’s complex business landscape. Tune in to Risk & Resolve—where leadership meets resilience.