19 min
Scaling CX with Automation & Agents Now Brands Talk
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- Marketing
When you’re scaling your CX team, it’s even more important to treat your people like the brand ambassadors they are.
In this episode, I interview Ben Segal, Senior Director of CX at Pair Eyewear, about CX best practices for rapidly growing brands.
Join us as we discuss:
Letting go of one-touch resolution numbers for good
Investing in infrastructure early so you don’t have to backtrack while you scale
Training your live agents to be brand ambassadors
To hear this interview and many more like it, subscribe on Apple Podcasts , Spotify , or our website or search for Now Brands Talk in your favorite podcast player.
When you’re scaling your CX team, it’s even more important to treat your people like the brand ambassadors they are.
In this episode, I interview Ben Segal, Senior Director of CX at Pair Eyewear, about CX best practices for rapidly growing brands.
Join us as we discuss:
Letting go of one-touch resolution numbers for good
Investing in infrastructure early so you don’t have to backtrack while you scale
Training your live agents to be brand ambassadors
To hear this interview and many more like it, subscribe on Apple Podcasts , Spotify , or our website or search for Now Brands Talk in your favorite podcast player.
19 min