Scaling CX with Automation & Agents

When you’re scaling your CX team, it’s even more important to treat your people like the brand ambassadors they are.

In this episode, I interview Ben Segal, Senior Director of CX at Pair Eyewear, about CX best practices for rapidly growing brands.

Join us as we discuss:

• Letting go of one-touch resolution numbers for good
• Investing in infrastructure early so you don’t have to backtrack while you scale
• Training your live agents to be brand ambassadors

To hear this interview and many more like it, subscribe on Apple Podcasts , Spotify , or our website or search for Now Brands Talk in your favorite podcast player.