Serious About Process

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A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience.

Episodes

  1. 3d ago

    The Nine-Step Pricing System That Unlocks Real Change

    Insurance pricing has evolved from slow, static updates to fast, dynamic decision-making but most organisations haven’t caught up. In this episode of Serious About Process, Gijsbert Cox and Catrin Townsend explore why pricing transformation is less about technology and more about people, process, and practical change. From breaking down silos to using AI as a workflow partner, they share how insurers can move faster without losing control and why small, continuous improvements beat big transformation projects every time.

    The Nine-Step Pricing System That Unlocks Real Change

  2. 5d ago

    Serious About Process Podcast Trailer

    A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience.

    Serious About Process Podcast Trailer
  • 2 Episodes

About

A podcast series featuring industry leaders exploring how AI is reshaping business processes to drive efficiency, reduce costs, and elevate the customer experience.

Information

  • Creator
    Powered by Appian
  • Years Active
    2026
  • Episodes
    2
  • Rating
    Clean
  • Copyright
    © 2026 All Rights Reserved by Appian
  • Show Website
    Serious About Process