ServiceNow TechBytes

ServiceNow Community
  • 4.3 (16)
  • TECHNOLOGY
ServiceNow TechBytes

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

  1. Building Trust in AI with ServiceNow's Now Assist Guardian

    1 DAY AGO

    Building Trust in AI with ServiceNow's Now Assist Guardian

    Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.

    23 min
  2. Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales

    OCT 16

    Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales

    In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry.

    34 min
  3. Generative AI at ServiceNow with Mark Hopper

    AUG 21

    Generative AI at ServiceNow with Mark Hopper

    In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem.  And he gives us a look at developments for Now Assist on the horizon.Guest - Mark HopperHost - Steve MillerProducer – Christopher Price For more information head over to our documentation site.Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS   See omnystudio.com/listener for privacy information.

    17 min
  4. Enhancing User Experiences with Words and AI - with Carol Valdez

    JUL 24

    Enhancing User Experiences with Words and AI - with Carol Valdez

    In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes. 00:00 Introduction and Host Welcome00:15 The Role of Writing in UX01:27 The Importance of Words in UI02:42 Content Design at ServiceNow04:18 Challenges in Writing for Interfaces05:54 Collaborative Content Creation12:32 AI in Content Design14:23 Advice for New Writers Guest - Carol ValdezHost - Bobby BrillFor more information head over to our documentation site.Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.

    15 min
  5. Collaborative Work Management - with Doug Page and Irene Vieth

    JUN 5

    Collaborative Work Management - with Doug Page and Irene Vieth

    Collaborative Work Management

    21 min
  6. Controlled Friction and AI - wtih Di Le and Hayley Mortin

    MAY 22

    Controlled Friction and AI - wtih Di Le and Hayley Mortin

    On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improving AI, the need for realistic user expectations, and the significance of involving UX teams early in the development process.

    32 min
  7. Cloud Cost Management with Abhi Roy - TechBytes

    MAY 8

    Cloud Cost Management with Abhi Roy - TechBytes

    Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - Abhi Roy, Sr. Outbound Product Manager at ServiceNowHost - Steve MillerEpisode Producer - Chris Price For more information head over to our documentation site.Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.

    19 min
  8. Writing and AI with Katie Ott - TechBytes

    APR 24

    Writing and AI with Katie Ott - TechBytes

    On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points out the importance of curiosity in technical organizations for seeking knowledge and gathering information.

    15 min
See All (79)

Ratings & Reviews

4.3
out of 5
16 Ratings

About

ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.

Information

  • Creator
    ServiceNow Community
  • Years Active
    2015 - 2024
  • Episodes
    79
  • Rating
    Clean
  • Copyright
    © 2024 ServiceNow Community
  • Show Website
    ServiceNow TechBytes

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