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  • 4.1 (11)
  • TECHNOLOGY

A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.

  1. 04/27/2016

    Matt Alexander: Really Intensely Personal

    Just over three years ago, Matt Alexander founded Need, a publication that releases exclusive, curated clothing and products for "the modern gentleman". They later addedForemost, a line of affordable, American-made clothing for men and women. This month, Need became Imprint and launched an iOS app. This is the origin of Need's customer service model, and how it helped them grow and evolve from a sensation (Need) into a tangible, formidable Imprint in the world of fashion. Matt Alexander will return. (cue "James Bond Theme")

    43 min

  2. 06/27/2015

    Juan in a Million

    One of Austin's most iconic taco joints turns 35 years old in July. Juan in a Million is known as much for their triple-sized signature "Don Juan" breakfast tacos as they are for owner Juan Meza's legendary handshake. Get the "Don Juan" with chorizo. You won't be sorry.

    12 min

  3. 06/02/2015

    Taqueria Chihuahua

    On the highway from one major city in Texas to another, there's always at least one really good, locally-owned place to eat. A little over 40 miles outside of Austin on the way to Houston is Taqueria Chihuahua, a place full of good food and good people who have been serving customers for over 20 years. Be ready for a taco that it takes two hands to eat.

    18 min

  4. 05/09/2015

    Sweat Equity

    What happens when (once a week at minimum) the same 40 customers are willing to wait over twelve hours to watch one movie for free?

    21 min

  5. 03/24/2015

    Annie Did Elvis' Nails

    Annie used to do Elvis' nails, doesn't care about famous people, and is the best designated driver on the planet. We need more "Annies" in the world.

    16 min

  6. 02/07/2015

    What Makes Good Sex Happen

    Emily Nagoski talks about her work as a sex educator and the misconceptions she's faced with when people stop her in the grocery store to ask her about their sex lives.

    23 min

  7. 01/21/2015

    Average Call Time

    Liz Furl left waiting tables behind to work in a call center. Little did she realize how much more difficult it would be to tell Medicare applicants that "there's no update on your status". Listen to learn the art of the Polite Hang-Up, and whether you're dying fast enough.

    52 min

  8. 12/15/2014

    Shop Forever

    Venturing out during Black Friday weekend can be fascinating when you go not to shop, but to assess how American shopping culture has become its own form of zombie pandemic.

    17 min
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4.1
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A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.

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