30 episodes

That’s Genius! is a podcast series dedicated to transforming the way contact centers do business. With the contact center poised to change more in the next 5 years than it has in the last 25, we keep you one step ahead as we chat to industry leaders about the latest cloud-based advances and customer experience solutions.

If your goal is to provide extraordinary experiences for your contact center customers, this is the podcast for you.

Episodes feature topics like: the power of cloud, contact center, call center, AI, CX, customer experience, agent empowerment, omnichannel, and more.

That's Genius! Five9

    • Business
    • 4.9, 9 Ratings

That’s Genius! is a podcast series dedicated to transforming the way contact centers do business. With the contact center poised to change more in the next 5 years than it has in the last 25, we keep you one step ahead as we chat to industry leaders about the latest cloud-based advances and customer experience solutions.

If your goal is to provide extraordinary experiences for your contact center customers, this is the podcast for you.

Episodes feature topics like: the power of cloud, contact center, call center, AI, CX, customer experience, agent empowerment, omnichannel, and more.

Customer Reviews

4.9 out of 5
9 Ratings

9 Ratings

MWRoseGlobal ,

That's Genius

I am really excited to be hosting these podcasts - cloud contact centers are poised to change dramatically the customer experience, and decision makers will hopefully get tips and useful information to help them navigate the world or cloud, AI and all things contact center. Hit me up on twitter @MWRoseGlobal - always looking for suggested topics or even questions. Happy listening. Michael

James Carbary ,

Excited

Being on the production team of this show, I am incredibly excited to see this podcast come to life! This show is going to add incredible value for listeners.

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