29 episodes

Auto Finance News is pleased to present The Roadmap, the podcast covering best practices and trending topics in auto finance. If you are in auto finance, this is your podcast.

The Auto Finance Roadmap The Auto Finance Roadmap

    • Business

Auto Finance News is pleased to present The Roadmap, the podcast covering best practices and trending topics in auto finance. If you are in auto finance, this is your podcast.

    Filling the gap in servicing, collections with data-driven technology

    Filling the gap in servicing, collections with data-driven technology

    During the past ten years, lenders have focused on improving data-driven technology on the origination side, yet that same technology hasn’t been as actively applied to the servicing and collections side of the auto finance business. In this episode of “The Roadmap,” Simon Scalzo, founder of Remitter, sat down with Auto Finance News to discuss how consumer data is collected, strategies for communicating with customers and compliance considerations when implementing new tech.

    • 9 min
    Measuring and mitigating fraud risk

    Measuring and mitigating fraud risk

    As auto lenders look to technology to scale and grow their businesses, the susceptibility to fraud grows. Technology can help lenders catch fraud, and detection can be achieved at a greater scale with the help of digital tools. In this episode of “The Roadmap,” Auto Finance News chats with General Forensics' Josh Wortman about fraud trends he’s seeing in auto finance, best practices to mitigate criminal exposure, and the intersection between technology and fraud.

    Featuring: Josh Wortman, chief executive data scientist at General Forensics

    • 19 min
    PenFed outlines strategies for perfecting the digital customer journey

    PenFed outlines strategies for perfecting the digital customer journey

    When it comes to customer service, auto lenders are constantly being compared with companies like Amazon that deliver an easy-to-use — digital — customer service experience. Today, consumers expect that experience from all their service providers, and lenders must adapt to the new paradigm or risk losing business. In this episode of The Roadmap, PenFed’s Senior Manager of Automotive Product Experience Annette Kalinowski outlines how the credit union is leveraging the consumer desire for digital experiences to better position the company’s customer service strategy.

    Featuring: Annette Kalinowski, Senior Manager of Automotive Product Experience, Pentagon Federal Credit Union

    • 16 min
    Creating a personalized approach to customer communication

    Creating a personalized approach to customer communication

    Gone are the days of reaching out to customers solely via mail or phone. WhatsApp, Facebook Messenger, and live chat are quickly gaining popularity as channels of choice among customers seeking support from their lenders. In this episode of The Roadmap, Veros Credit’s AVP of Loss Recovery Mark Medrano shares tools and strategies for tailoring the customer experience with proactive, digital-first interactions.

    Featuring: Mark Medrano, Assistant Vice President of Loss Recovery, Veros Credit

    • 26 min
    Innovative uses for AI in auto finance

    Innovative uses for AI in auto finance

    The term artificial intelligence has been around for decades, and recently the technology has become a part of the auto finance industry — infiltrating lenders’ underwriting processes, loan payments, and customer experience strategies. In this episode of The Roadmap, Tricolor Auto Acceptance’s President & Chief Operating Officer Don Goin chats about how most innovations in auto finance come by way of artificial intelligence and outlines best practices for ensuring your business is not swept away by the hype.
    Featuring: Don Goin, President & Chief Operating Officer, Tricolor Auto Acceptance

    • 16 min
    Episode 23: Veros Credit outlines steps to prepare for CFPB's revised debt collection rule

    Episode 23: Veros Credit outlines steps to prepare for CFPB's revised debt collection rule

    While the Consumer Financial Protection Bureau mulls industry feedback on its proposed amendments to the Fair Debt Collection Practices Act, lenders should be proactive in their compliance strategies to prepare for the bureau’s final ruling. In this episode of The Roadmap, Veros Credit’s Chief Legal Officer Robert Tennant chats with Auto Finance Excellence to discuss what the impact on lenders will be if the new debt collection rules are implemented in their current form and how lenders will have to adapt in order to work with debt collection firms.

    • 24 min

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