The Claim Game

Jeremy and Kathryn Zug
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The Claim Game podcast, hosted by Jeremy and Kathryn Zug, is designed to help healthcare providers navigate the complexities of revenue cycle management (RCM). Each episode aims to cut through confusion by breaking down complex billing processes and sharing real-world solutions. The podcast uses a "game board" metaphor to simplify the RCM landscape, offering strategies and practical tips to help practices "win" at revenue cycle management. Jeremy and Kathryn draw on their extensive experience to empower providers to take control of their revenue, turning claim denials into deposits and allowing them to focus more on patient care. The podcast covers key territories of billing, such as credentialing, patient registration, eligibility & benefits, payment posting, aging follow-up, and claim submission, with the ultimate goal of providing clarity in a confusing, frustrating, and outdated industry. jeremyzug.substack.com

  1. 2D AGO

    The Denial Resolution Playbook for Private Practices

    EPISODE SUMMARY Dealing with insurance denials can feel like a special kind of rejection. You’ve done the work, you’ve served your patients, and then—BAM—denied. It’s the healthcare equivalent of a "check engine" light: frustratingly vague but impossible to ignore. In this episode, Jeremy Zug dives into the nitty-gritty of denial resolution, reframing these "no’s" as puzzles waiting to be solved. We’re moving from the investigation phase of aging follow-up into the courtroom drama of winning your money back. Jeremy breaks down the critical difference between a rejection and a denial, the "secret handshake" of Box 22, and how to write an appeal letter that Gary in the insurance cubicle will actually want to approve. If you’re tired of hitting the resubmit button and getting nowhere, this episode is your roadmap to meaningful traction in your billing department. KEYWORDS Revenue Cycle Management, Denial Resolution, Insurance Billing, Private Practice, Medical Billing, Healthcare Finance TAKEAWAYS Rejection vs. Denial: Think of a rejection as being stopped by the bouncer at the door (data errors caught by the clearinghouse). A denial is being kicked out by the bartender after you're already inside (the payer processed the claim but decided not to pay).  Stop the "Resubmit" Doom Loop: Simply hitting resubmit on a denied claim without changes is the fastest way to trigger a duplicate claim denial—the #1 denial reason in healthcare.  The Magic of Box 22: When correcting a mistake, use Resubmission Code 7 in Box 22 and link it to the original claim number. This "secret handshake" tells the computer you're replacing the old claim, not sending a duplicate.  Decoding CARC Codes: Claim Adjustment Reason Codes (like CO-16 or CO-29) are clues. If the code is vague, don’t be afraid to call the representative and make them tell you exactly which "box" is empty.  Write "Low-Calorie" Appeals: When the insurance company makes a mistake, your appeal letter should be clear and concise. Highlight the specific sentence in the medical record that proves your case so the reviewer doesn't have to hunt for it.  Denial is a Game, Not a Verdict: Don't take it personally. A denial is often just a request for more information or a specific correction within a computer algorithm's rules. CHAPTERS 00:00 Introduction: Navigating Aging Follow-Up and Denial Resolution 02:27 Why Denials Hurt — and How to Reframe Them 05:35 Decoding Denials: Rejections, Reason Codes, and What to Do Next 12:51 Fix It or Fight It: How to Handle a Denial Correctly 16:55 Why Denial Resolution Separates Thriving Practices 18:41 Case Study: Turning $900K in Denials Into Revenue 20:11 Conclusion: Tools, Takeaways, and What’s Next RESOURCES Today Sponsors: Jane | One Month Grace Period Promo Code: PRACTICESOLUTIONS1MO Learn More About The Claim Game: Visit practicesol.com/podcast The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub. Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog. Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance. Images: Appeals Packet, Denial Resolution Guide, Claim Management Spreadsheet Get full access to The Claim Game at jeremyzug.substack.com/subscribe

    23 min

  2. MAR 6

    Jill Steeley on Healthcare Leadership, KPIs, and Health Center Turnarounds

    EPISODE SUMMARY Is your practice running like a high-performing business, or is it just surviving from one grant cycle to the next? In this episode of The Claim Game, Jeremy and Kathryn Zug sit down with Jill Steeley, a powerhouse in community health and former CEO of PureView Health Center. Jill shares the incredible story of how she walked into an organization facing a nearly $1 million deficit and transformed it into a thriving center with $5 million in cash reserves, all while doubling patient count and growing revenue fivefold.  Jill breaks down her "business-first" philosophy for FQHCs, the five-step approach to organizational transformation, and why the "no margin, no mission" mindset is the key to sustainable patient care. Whether you are leading a large community health center or a small private practice, Jill’s insights on diversifying revenue, fixing "leaky" costs, and the power of professional rebranding are game-changers for any healthcare leader. KEYWORDS FQHC, Revenue Cycle Management, Healthcare Leadership, Practice Management, Community Health, Medical Billing, Patience Experience, Healthcare Marketing, AI in Healthcare TAKEAWAYS Run it Like a Business: Public and community health often fall into the trap of "grant dependency." To be sustainable, you must adopt the mindset that a profitable business is the only way to ensure the mission continues. The Five-Step Transformation: Jill and her partner Steve Weinman teach a CEO Bootcamp focusing on: 1. Increasing & Diversifying Revenue: Don't just wait for grants; get out into the community and partner with large employers.  2.Reducing Costs (Fixing Leaks): Address the "silent killers" of revenue—no-shows and high staff turnover. 3. Marketing & Branding: If the community thinks you only do travel vaccines or serve a niche population, you are losing patients with payers. 4. Exceptional Patient Experience: Move from "transactional" to "transformational" care to increase patient retention. 5. Maintaining Momentum: Long-term planning ensures you don't "coast" between funding cycles. Invest in Technology Now: Use current funding to invest in AI scribes, automated billing, and better hardware. If your tech is "slow as molasses," your best staff will leave for a practice that respects their time. Control What You Can Control: You cannot control federal grant cycles or Medicaid eligibility changes, but you can control your payer mix, your brand, and your operational excellence.  CHAPTERS 00:00 Introduction: Meet Jill Steeley 05:38 Facing the Reality: A Health Center in Crisis 07:52 Transforming a health center from a $1 million deficit to reserves 07:55 The Business Playbook for an FQHC Turnaround 11:53 A Five-Step Playbook for Health Center Transformation 24:50 From Grant Dependence to Financial Sustainability 31:17 How FQHCs Can Attract Privately Insured Patients 34:19 The Role of AI in Healthcare Administration 40:16 Why Health Centers Need Better Data Tracking 43:27 Conclusion: Preparing Health Centers for 2027 RESOURCES Today Sponsors: Jane | One Month Grace Period Promo Code: PRACTICESOLUTIONS1MO FREE WEBINAR: Why Dwindling Grant Money & Government Dysfunction Might Be the Best Thing That's Ever Happened to Your Health Center | Friday 3/13/26 3pm EST Learn More About The Claim Game: Visit practicesol.com/podcast The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub. Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog. Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance. Get full access to The Claim Game at jeremyzug.substack.com/subscribe

    49 min

  3. FEB 27

    Amy Turner on Fixing Prior Authorization: Inside CMS’s WISeR Model

    EPISODE SUMMARY Ever feel like you’re playing a game of "Red Light, Green Light" with insurance companies, only the light is always stuck on red? We sat down with a true healthcare game changer, Amy Turner, Deputy Director for Policy at the CMS Innovation Center (CMMI), to talk about how they are trying to fix that. Amy breaks down the mission of CMMI—lowering costs while boosting quality—and introduces us to the WISeR model. This isn't just bureaucratic talk; it’s a look at how advanced technology and the "Kennedy Pledge" are aiming to turn prior authorizations from a provider nightmare into a streamlined, transparent process—maybe even reaching the "holy grail" of auto-approvals. We also dive into the three pillars of innovation: more preventive care, empowering patients with actionable info, and boosting competition for independent physicians. KEYWORDS CMMI, WISeR Model, The Kennedy Pledge, Value-Based Care, Prior Authorization, Medicare TAKEAWAYS Sustainability is the Goal: Healthcare costs are outpacing inflation and GDP, yet outcomes aren't keeping up. CMMI's mission is to find the "mother load": reducing costs while improving quality. The Three Strategic Pillars: 1. Preventive Care: Nipping health issues in the bud before they become serious. 2.Consumer Empowerment: Giving patients digestible, actionable information so they can make informed choices. 3. Choice and Competition: Specifically empowering independent physicians and bringing more options to rural areas. Prior Auth Modernization: The WISeR model aims to use technology to create consistent, timely decisions. The ultimate goal is to reach a point of auto-approvals based on proven accuracy. Stewardship of Funds: Everything the Innovation Center does is built on being careful stewards of taxpayer money (Medicare and Medicaid). CHAPTERS 00:00 Introduction: Inside CMMI and the WISeR Model 07:13 How WISeR Improves Patient Safety 11:03 How WISeR Is Tested and Evaluated 14:34 Where WISeR Is Launching and What It Covers 16:24 How WISeR Uses Technology Responsibly 22:46 Measuring WISeR’s Long-Term Impact 24:29 Conclusion: Staying Updated on WISeR RESOURCES Today Sponsors: Jane | One Month Grace Period Promo Code: PRACTICESOLUTIONS1MO Learn more about WISeR: Visit https://www.cms.gov/priorities/innovation/innovation-models/wiser Learn More About The Claim Game: Visit practicesol.com/podcast The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub. Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog. Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance. Get full access to The Claim Game at jeremyzug.substack.com/subscribe

    26 min

  4. FEB 20

    Aging Claims in Healthcare: Why You’re Not Getting Paid and What to Do

    EPISODE SUMMARY Is your practice’s revenue stuck in "limbo"? You do the work, you see the patients, you submit the claims—and then... silence. No check, no deposit, just a line item on a spreadsheet getting older by the second. In this episode of The Claim Game, Jeremy Zug dives into what is arguably the most intimidating territory in the entire revenue cycle: Aging Follow-Up. Jeremy demystifies the aging report, moving it out of the "box of shame" and into a manageable process. We discuss why time is the enemy (claims don't age like fine wine—they rot!), how to triage your buckets, and the exact three-step strategy to work your reports efficiently without losing your mind to elevator hold music. Don't let the insurance companies keep your hard-earned money just because they're better at "hide-and-seek" than you are. It’s time to clear out the weeds in your financial garden and get your cash flow blooming again. KEYWORDS Revenue Cycle Management, Aging Report, Private Practice, Medical Billing, Insurance Denials, Timely Filing, Cash Flow, Practice Growth TAKEAWAYS The Aging Report is a Garden: Think of your claims as seeds. Some are blooming, but others are being choked out by weeds. Your aging report is the truth-teller that shows you which plants need immediate water before they wither away. Time is Your Enemy: Claims do not get better with age. Every payer has a Timely Filing deadline. If you wait too long to ask for your check, the insurance company essentially gets "free therapy" while you lose the right to collect that money entirely. Triage Your Buckets: * 0–30 Days: Fresh seeds, usually just processing. 31–60 Days: A yellow flag; something might have stalled. 90+ Days: The danger zone. These need immediate attention before they hit the filing limit. Stop the "Ostrich Strategy": Freezing and ignoring the report won't make the "check engine light" go away. Treat your aging report like dirty laundry—don't cry over it, just put it through the cycle one piece at a time. Efficiency Over Alphabetical: Never work your report A–Z. Instead: 1. Sort by Payer: Resolve multiple claims in one phone call. 2. Sort by Age: Save the claims closest to expiring first. 3. Sort by Dollar Amount: Prioritize high-value claims for a better ROI on your time. Get the Receipts: Always ask for a Call Reference Number. If you don't document the call, the insurance company can "erase your reality" when the check doesn't show up. CHAPTERS 00:00 Introduction: Understanding Aging Follow-Up and Why It Matters 05:50 What an Aging Report Is (and Why Time Matters) 11:35 The Psychology of the Aging Report 14:16 A Three-Step System for Tackling Aging 18:20 Conclusion: Building a Sustainable Aging Workflow RESOURCES Today Sponsors: Jane | One Month Grace Period Promo Code: PRACTICESOLUTIONS1MO Learn More About The Claim Game: Visit practicesol.com/podcast The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub. Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog. Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance. Images: Denial Resolution Guide, Claim Management Spreadsheet, Appeals Packet Get full access to The Claim Game at jeremyzug.substack.com/subscribe

    22 min

  5. FEB 13

    Payment Posting KPIs Every Private Practice Must Track

    EPISODE SUMMARY Is your practice’s bank balance giving you a false sense of security? In this episode, Jeremy Zug moves the game piece into the territory of Payment Posting. While it might sound as exciting as watching paint dry, Jeremy breaks down why this "menial chore" is actually the scorecard for your entire practice. We’re moving from the dopamine hit of seeing money in the bank to the precision of knowing why it's there. Jeremy dives into the three critical KPIs you need to track today to ensure you aren't "guessing" with your finances or accidentally billing your patients "ghost money." If you want to know if you're actually winning the game or just slowly bleeding out, this episode is your diagnostic check-up. KEYWORDS Revenue Cycle Management (RCM), Payment Posting, Key Performance Indicators (KPIs), Claim Denials, Electronic Remittance Advice (ERA), Explanation of Benefits (EOB), Timely Filing, Practice Health Check, Mental Health Billing TAKEAWAYS The Bank Balance Trap: Seeing a deposit is great, but if you don't know if it matches your contract, you aren't winning; you're guessing.  Time to Post (The Speed Score): Don't drive with a delayed GPS. If your posting lags, your aging reports become fiction, leading to wasted hours calling insurance companies for money they've already sent.  Payment Posting Accuracy (The Precision Score): Use a simple pass-fail audit. Even a one-cent variance is a fail. Precision prevents "ghost money" errors that destroy patient trust.  Days to Denial Discovery (The Friction Score): This is the ticking bomb. You have to find denials before the "timely filing" clock runs out, or that revenue is gone forever.  The Power of Auditing: Tracking these metrics is like checking your blood pressure; it's the only way to prevent a financial "heart attack" down the road. CHAPTERS 00:00 Introduction: Advancing the Game Board — Payment Posting KPIs 02:37 Playing Blindfolded: Why KPIs Matter 05:27 KPI #1: Time to Post Payments 07:45 KPI #2: Payment Posting Accuracy 11:22 KPI #3: Average Days to Denial Discovery 13:41 Case Study: One Million Dollars in Preventable Denials 15:18 Conclusion: Stop Guessing, Start Tracking RESOURCES Today Sponsors: Jane | One Month Grace Period Promo Code: PRACTICESOLUTIONS1MO Learn More About The Claim Game: Visit practicesol.com/podcast The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub. Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog. Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance. Images: Payment Posting KPI Dashboard Get full access to The Claim Game at jeremyzug.substack.com/subscribe

    19 min

  6. FEB 6

    Allowed Amount vs Billed Amount: What Insurance Really Pays Providers

    EPISODE SUMMARY In this episode, Jeremy breaks down the critical distinction between your Billed Amount (your "sticker price") and the Allowed Amount (the "club member price" you negotiated in your contract). Using the story of "Sarah," a clinician frustrated by receiving $112.50 for a $180 session, Jeremy explains the "Lesser of Two" rule. You’ll learn why setting your fees too low prevents you from capturing automatic raises when insurance companies update their rates, and why your fee schedule needs to be a "bucket" big enough to catch every drop of revenue available. KEYWORDS Revenue Cycle Management, Allowed Amount, Billed Amount, Contractual Adjustment, Lesser of Two Rule, Balance Billing, Fee Schedule TAKEAWAYS The "Lesser of Two" Rule: Insurance computers are programmed to pay the lower of two numbers: their internal fee schedule or your billed amount. If you lower your price to match them, you'll miss out on future rate increases.  The "Bucket" Analogy: Think of your billed amount as a bucket. If the insurance company wants to pour $115 into a $112 bucket, that extra $3 spills over the side and is lost forever.  Strategic Fee Setting: We generally recommend setting your fee schedule at 150% to 200% of the Medicare rate in your area to ensure you aren't undercutting yourself on better-paying commercial contracts.  Stop Balance Billing: The difference between your billed rate and the allowed amount is a "contractual adjustment." You are legally obligated to write this off—trying to collect it from the patient is a fast track to getting kicked out of the network.  Know Your Data: You can find your allowed amounts through portal hunts, direct calls to provider relations, or by reviewing your last five paid claims.  CHAPTERS 00:00 Introduction: Zooming In on Billing Domain Strategies 02:46 Understanding Allowed Amounts and Fee Schedules 12:27 How to Look Up Insurance Allowed Amounts 16:30 Payment Posting and Claim Tracking Essentials 18:31 Conclusion: One Simple Check to Maximize Revenue RESOURCES Today Sponsors: Jane | One Month Grace Period Promo Code: PRACTICESOLUTIONS1MO Learn More About The Claim Game: Visit practicesol.com/podcast The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub. Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog. Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance. Images: Claim Management Spreadsheet, Payment Posting Guide Get full access to The Claim Game at jeremyzug.substack.com/subscribe

    22 min

  7. JAN 30

    Denied Claims Are Data: How to Use Denial Codes to Improve Your Revenue Cycle

    EPISODE SUMMARY Ever opened your EHR expecting a paycheck only to find a big fat zero staring back at you? It feels like adding insult to injury—you’ve done the credentialing, nailed the notes, and submitted everything on time, yet you’re left with nothing but frustration.  In this episode of The Claim Game, Jeremy Zug dives into the most dreaded part of the revenue cycle: denials. Instead of treating a denial like a dead end or a failure, Jeremy re-frames it as a "treasure map" full of clues. We explore why physically recording every denial is the anchor to your practice's financial health and how to use the right "Rosetta Stone" to decode the secret language insurance companies use to keep your money. KEYWORDS Revenue Cycle Management, Insurance Denials, Private Practice, Medical Billing, Credentialing, EOB, Patient Care, Practice Growth, Mental Health Billing TAKEAWAYS Denials are Data, Not Defeat: A zero-dollar payment isn't a dead end; it's a symptom that helps you diagnose and cure "diseases" in your intake or billing processes.  The Danger of "Ghost Money": Failing to post denials inflates your Accounts Receivable (A/R), leading to hiring or purchasing decisions based on money that isn't actually coming.  Respect the Appeal Clock: If you don't record the denial date, you might miss the 90-day or 6-month window to legally appeal and rectify the issue.  Decode the "Alphabet Soup": To win, you must read both the CARC (the headline/reason) and the RARC (the article/details) to understand exactly what went wrong.  Know Who Owes the Money: Group codes like CO (Contractual Obligation) and PR (Patient Responsibility) tell you if you need to write it off or bill the patient—getting this wrong can break patient trust or even the law. CHAPTERS 00:00 Introduction: The Hidden Information in a Zero-Payment Claim 04:55 Why Zero-Dollar Payments Must Be Posted 08:39 Learning the Language of CARCs and RARCs 12:55 Group Codes and Legal Responsibility 14:57 Documenting Denials the Right Way 17:08 Case Study: Solving a $2,000-a-Month Denial Problem 18:31 Conclusion: Turning Denials Into Forward Motion RESOURCES Today Sponsors: Blueprint Learn More About The Claim Game: Visit practicesol.com/podcast The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub. Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog. Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance. Images: Claim Management Spreadsheet, Payment Posting Guide Get full access to The Claim Game at jeremyzug.substack.com/subscribe

    21 min

  8. JAN 23

    Revenue Cycle Management Explained: Remittances, ERAs, and Portals

    EPISODE SUMMARY Jeremy breaks down the critical distinction between an EOB (what the patient sees) and a Remittance Advice (the professional version for the provider). He walks through the "detective work" required to audit these documents, highlighting why the Allowed Amount—not just the paid amount—is the number that determines if you’re being underpaid. The episode also explores the "digital pipeline," comparing the speed of ERAs to the "snail mail" of paper and warning about the hidden dangers of "set-and-forget" auto-posting. Finally, Jeremy shares a real-world case study where forensic remittance auditing recovered significant underpayments for a large agency.  KEYWORDS Revenue Cycle Management, RCM, Remittance Advice, Explanation of Benefits, EOB, Electronic Remittance Advice, ERA, 835 File, Contractual Obligation, CO Codes, Patient Responsibility, Payer Portals TAKEAWAYS The Remittance as a Scorecard: A deposit without a remittance is like a box without a packing slip; you can’t post the money accurately without knowing the patient, date of service, and CPT code.  The Trap of the "Paid Amount": Never stop at the paid amount. You must audit the contractual adjustments (CO codes) and patient responsibility (PR codes) to ensure you aren't writing off money you should have collected.  ERAs vs. EOBs: Electronic Remittance Advice (ERA) files (835 files) arrive days or weeks faster than paper. However, always look for the PLB segment (provider level adjustments) to find "missing" money buried in recoupments.  Portals are a Fast Pass: Use payer portals like Availity or Optum to skip the 45-minute hold times. Portals allow for instant remittance downloads and "correction speed" for fixing claim modifiers in days rather than months. CHAPTERS 00:00 Introduction: Making Sense of Remittances and Portals 02:48 Remittance vs. EOB: Knowing the Difference 06:48 From Paper to Digital: Understanding ERAs 09:56 The Secret Weapon: Payer Portals 12:20 Case Study: Finding Hidden Underpayments 15:47 Conclusion: The Winning Formula for Remittances and Portals RESOURCES Today Sponsors: Blueprint Learn More About The Claim Game: Visit practicesol.com/podcast The Hourglass Learning Hub: Dive deeper into RCM best practices and downloadable tools mentioned in this episode, like the various checklists and templates, by visiting The Hourglass Learning Hub. Our Blog: Explore years of educational articles on billing and practice management at Practice Solutions Blog. Book: For a comprehensive guide on navigating insurance, grab your copy of Insurance Billing Basics: Steps for Therapists to Successfully Take Insurance. Images: Guide to the Components of an EOB, Guide to the Components of an ERA Get full access to The Claim Game at jeremyzug.substack.com/subscribe

    19 min
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About

The Claim Game podcast, hosted by Jeremy and Kathryn Zug, is designed to help healthcare providers navigate the complexities of revenue cycle management (RCM). Each episode aims to cut through confusion by breaking down complex billing processes and sharing real-world solutions. The podcast uses a "game board" metaphor to simplify the RCM landscape, offering strategies and practical tips to help practices "win" at revenue cycle management. Jeremy and Kathryn draw on their extensive experience to empower providers to take control of their revenue, turning claim denials into deposits and allowing them to focus more on patient care. The podcast covers key territories of billing, such as credentialing, patient registration, eligibility & benefits, payment posting, aging follow-up, and claim submission, with the ultimate goal of providing clarity in a confusing, frustrating, and outdated industry. jeremyzug.substack.com

Information

  • Creator
    Jeremy and Kathryn Zug
  • Years Active
    2025 - 2026
  • Episodes
    37
  • Rating
    Clean
  • Copyright
    © Jeremy Zug
  • Show Website
    The Claim Game