"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
Expand your circle of wisdom to elevate leadership potential
We talk to Rebecca Jones of Mosaicx about how women (and men) can tap into circles of wisdom and trust for personal and professional growth in the CX industry.
Take a fresh look at part-time contact center workers
With the CX job market, technology and workplace trends evolving , it may be time for customer experience leaders to take a new look at an often overlooked segment of the contact center job market: Part-time workers.
TTEC experts Dr. Trent Salvaggio and James Bednar talk to Liz Glagowski about what makes part-time work an attractive option for businesses and employees, and how to make it happen with a flexible contact center workforce model.
Fight retail fraud with true customer understanding
Retailers and e-commerce brands are struggling to keep up with fraudsters who keep finding innovative ways to commit fraud. Get tips from Eyal Elazar, head of product marketing at Riskified about how to fight conventional and unconventional fraud to create better customer experiences.
TTEC Engage CEO gets real
Shelly Swanback, new CEO of TTEC Engage. shares her perspectives on digital transformation, innovative culture, the future of CX, and "embracing the mess."
Behind the CX curtain: Healthcare licensed agents
In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of healthcare licensed agents. Liz Glagowski interviews TTEC vice presidents Ebony Langston and Shelley Larrick about what licensed agents do and how important they are to create a good impression with health insurance members and prospects.
Celebrating Juneteenth — A conversation about what the holiday means for business and employees
Though it's been celebrated since the 1860s, Juneteenth became a U.S. federal holiday in 2021. The holiday commemorates the official end of slavery in the United States and has become a celebration of African-American culture and heritage.
In honor of the day, Liz Glagowski partnered with TTEC’s Leesha Bush on a LinkedIn Live event to discuss the holiday and what it means for employees and business. Here is an excerpt of their conversation with Mita Antoine and Nisa Hill, members of TTEC’s Champions of Color employee resource group.
Such a wealth of knowledge! 🧠
This is one of the most insightful customer experience podcasts that I have ever come across! Liz does such a great job of sharing her wisdom and I love how she leads meaningful conversations with guests who bring so much CX experience to the table. Highly recommend checking this show out - you won’t be disappointed, and you’ll learn something new no matter the episode!
My morning podcast
Always great to hear some great CX stuff with my morning coffee. Def recommend
Interesting conversations on important customer topics
Love the mix of experts and practitioners. Not too long, but very engaging.