68 episodes
The CX Pod Jeff Marcoux
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- Business
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5.0 • 4 Ratings
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"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
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What it takes to create a winning retail experience
Retail is an industry in constant evolution. Liz Glagowski and TTEC Head of Retail Jon Stough discuss challenges and opportunities for retailers to improve the customer experience and engage employees to shine as valuable brand ambassadors.
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Drive employee retention with relational intelligence
In the era of the Great Resignation, businesses across industries are struggling to retain employees. Organizational psychologist Dr. Adam Bandelli explains how relational intelligence shapes employee and employer relationships and what leaders can do to strengthen those connections to improve employee engagement and retention.
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What we got right and wrong about virtual reality
TTEC writers Liz Glagowski and Dylan Haviland got together to chat about nearly a decade of virtual reality (VR) and augmented reality (AR) experiences. They looked at past predictions, the future of technology, and what the Metaverse will bring to the table.
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Customer Strategist Journal roundtable: The Great Re-Engagement
Join the editors of the Customer Strategist Journal as they discuss their favorite trends, stories and facts from the newest issue, "The Great Re-Engagement."
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Brick-and-mortar 2.0: What’s next for retail stores
Retail stores underwent dramatic changes in the last two years. Jeff Bradbury, Senior Marketing Director at Hughes Network Systems, discusses next steps in the increased digitalization of retail stores and trends that are reshaping the shopper experience.
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CX 2021: A year in review
The editors of the Customer Strategist Journal came together to discuss their favorite CX stories, trends, and insights from 2021.
Customer Reviews
My morning podcast
Always great to hear some great CX stuff with my morning coffee. Def recommend
Interesting conversations on important customer topics
Love the mix of experts and practitioners. Not too long, but very engaging.
Great insights on CX
Jeff's got a great sense for what's happening in this ever-evolving space, and he's got some really useful advice on how to navigate.