68 episodes

"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.

The CX Pod Jeff Marcoux

    • Business
    • 5.0 • 4 Ratings

"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.

    What it takes to create a winning retail experience

    What it takes to create a winning retail experience

    Retail is an industry in constant evolution. Liz Glagowski and TTEC Head of Retail Jon Stough discuss challenges and opportunities for retailers to improve the customer experience and engage employees to shine as valuable brand ambassadors.

    • 11 min
    Drive employee retention with relational intelligence

    Drive employee retention with relational intelligence

    In the era of the Great Resignation, businesses across industries are struggling to retain employees. Organizational psychologist Dr. Adam Bandelli explains how relational intelligence shapes employee and employer relationships and what leaders can do to strengthen those connections to improve employee engagement and retention.

    • 20 min
    What we got right and wrong about virtual reality

    What we got right and wrong about virtual reality

    TTEC writers Liz Glagowski and Dylan Haviland got together to chat about nearly a decade of virtual reality (VR) and augmented reality (AR) experiences. They looked at past predictions, the future of technology, and what the Metaverse will bring to the table.

    • 13 min
    Customer Strategist Journal roundtable: The Great Re-Engagement

    Customer Strategist Journal roundtable: The Great Re-Engagement

    Join the editors of the Customer Strategist Journal as they discuss their favorite trends, stories and facts from the newest issue, "The Great Re-Engagement."

    • 8 min
    Brick-and-mortar 2.0: What’s next for retail stores

    Brick-and-mortar 2.0: What’s next for retail stores

    Retail stores underwent dramatic changes in the last two years. Jeff Bradbury, Senior Marketing Director at Hughes Network Systems, discusses next steps in the increased digitalization of retail stores and trends that are reshaping the shopper experience.

    • 15 min
    CX 2021: A year in review

    CX 2021: A year in review

    The editors of the Customer Strategist Journal came together to discuss their favorite CX stories, trends, and insights from 2021.

    • 9 min

Customer Reviews

5.0 out of 5
4 Ratings

4 Ratings

Dhavss ,

My morning podcast

Always great to hear some great CX stuff with my morning coffee. Def recommend

saffronmusic ,

Interesting conversations on important customer topics

Love the mix of experts and practitioners. Not too long, but very engaging.

Ericksoj ,

Great insights on CX

Jeff's got a great sense for what's happening in this ever-evolving space, and he's got some really useful advice on how to navigate.

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