The Digital Deep Dive With Aaron Conant Aaron Conant

Rohan Shah is the Co-founder and CRO at Extend, a company that allows merchants to offer extended warranties and protection plans as services. Extend’s technology supports a seamless customer experience by automating brand warranty and protection processes. As a technology entrepreneur, Rohan has spent over a decade scaling both startup and Fortune 500 software companies. Before co-founding Extend, he was the Senior Product Manager at BCG Digital Ventures and the Founder and CEO of WITHIN.
In this episode… With the decline in consumer purchase rates, website traffic is decreasing, causing an increase in conversion costs. So, how can you engage customers to drive bottom-line growth?
Rohan Shah says that instead of creating additional website traffic, brands should focus on enhancing existing customer experiences. He recommends incorporating services such as extended warranties, protection plans, and subscriptions to generate brand affinity and customer relationships. Engaging with consumers on a personal level to solve post-purchase issues ensures customer lifetime value and drives profitability. 
In today’s episode of The Digital Deep Dive, Aaron Conant welcomes Rohan Shah, Co-founder and CRO of Extend, to talk about innovative methods to increase profits. Rohan shares how brands should consider bottom-line growth, the benefits of extended warranties and protection plans, and strategies for building customer relationships.

James Thomson is the Managing Partner at Equity Value Advisors, where he supports private equity and branded product leaders with due diligence and strategy consulting to accelerate equity value through eCommerce. He is a Board Member and Investor in Mamenta, Davinci Micro Fulfillment, and MAVI.io. Before his current roles, James was the Chief Strategy Officer at Buy Box Experts, a company that offers premium Amazon services to medium-sized and large-sized brands around the world to optimize and grow their businesses. 
James continues to immerse himself in the world of Amazon issues. Before Buy Box, he served as the Business Head of Amazon Services — a division of Amazon responsible for recruiting 10s of 1000s of sellers annually to the marketplace. He also served as the First Account Manager for Fulfillment by Amazon (FBA). Before Amazon, James was a management consultant and banker.
In this episode… When it comes to the eCommerce M&A (mergers and acquisitions) space, investing in Amazon aggregator brands can be profitable. Yet, these collectors often lack the strategies to manage and scale their companies effectively, resulting in debt and profit loss. So, how can you facilitate the aggregator business model to optimize your portfolio?
When acquiring a portfolio company, you must first develop an M&A strategy to maximize profit. This requires analyzing your portfolio and the price point to determine if the acquisition is right for you. When rebuilding a brand after purchase, it’s essential to recruit strong operational teams that understand Amazon’s policies and growth prospects. By strategically preparing for your investment and developing the appropriate standard operating procedures, you can leverage aggregators for your portfolio.
In this episode of The Digital Deep Dive, Aaron Conant talks with James Thomson, the Managing Partner at Equity Value Advisors, about the current Amazon aggregator market. James explains the requirements and challenges of the aggregator business model, strategies for optimizing your investment portfolio, and how to drive growth in acquired companies.

Garret Caudle is the Founder and CEO of Influent, a full-service agency that turns executives and thought leaders into industry influencers. With six years of experience in the B2B marketing space, Garret helps brands tell stories through their executives. Before founding Influent, he was the Head of Marketing at MightyHive and also Orca Pacific.
In this episode… B2B marketing has largely transitioned to social platforms, yet many brands lack a practical strategy to identify an ideal platform and generate content. So, how can you determine the best strategy and platform for creating brand awareness?
Garret Caudle maintains that people connect with people, not brands, so it’s crucial to develop a strategy that creates and utilizes a personal brand style. This involves identifying influencers or other personable creators to establish a profile that matches your brand’s vision. Once you’ve accomplished this, you can research and leverage LinkedIn’s growing social platform to create short, engaging pieces of content that resonate with your target audience. 
In today’s episode of The Digital Deep Dive, Aaron Conant sits down with Garret Caudle, Founder and CEO of Influent, to talk about leveraging LinkedIn into your content marketing strategy. Garret shares how brands can use LinkedIn to generate leads and awareness, the importance of influencer relationships in B2B marketing, and how to implement an innovative content strategy for brand awareness. 

Todd Hassenfelt is the eCommerce Director of Growth Strategy and Planning at Colgate-Palmolive, an innovative growth company that reimagines a healthier future for people, pets, and the planet. He has extensive leadership experience in brick-and-mortar and eCommerce channels, serving as a leader on both sales and marketing teams. 
Todd has also sold some of the top brands in the US to multiple channels, including C-store, mass merchandisers, wholesale clubs, supermarkets, and eCommerce. As an eCommerce and content contributor, he has published articles in publications including BRAVE Commerce, Ecommerce Braintrust, and The Digital Shelf Cast.
In this episode… The pandemic has altered the trajectory of selling and marketing for brands. In the pandemic’s aftermath, consumers are transitioning back to in-store purchasing, yet online selling remains. So, how can you develop a strategy to meet these evolving demands?
Todd Hassenfelt urges brands not to disregard the digital shelf. Instead, you should compare and contrast both online and in-store selling options to gauge the customer journey effectively. With consumers buying from multiple brands and retailers in both settings, it’s essential to optimize your digital shelf to increase your online and in-store presence. By engaging your teams, you can build solutions to maximize your ROI and meet consumer needs. 
Tune in to this episode of The Digital Deep Dive as Aaron Conant talks with Todd Hassenfelt, the eCommerce Director of Growth Strategy and Planning at Colgate-Palmolive, about leveraging the capabilities of the digital shelf. Todd explains the major differences between the digital shelf and brick-and-mortar stores, how the digital shelf impacts offline stores, and strategies brands can use to leverage both online and in-store selling.

Charlie Ninegar is the Vice President of Sales at Nixon, a brand that sells watches and accessories. He oversees all sales and business strategy implementation for Nixon’s market and serves in an advisory role on the Marketplace Steering Committee. Over the past 15 years, Charlie has gained experience integrating cutting-edge technologies and ensuring business continuity and consistent growth under challenging market conditions. He is also a speaker at conferences on topics including "The Future of eCommerce and How You Can Help Your Brand Prepare," "Competing In A Marketplace-Heavy World (And Still Maintaining Margin)," and "Preparing your Amazon Strategy for Long-term Success."
In this episode… Digital and consumer marketing are rapidly evolving, and brands must find new methods to secure conversions and customer acquisitions. So, what is the best strategy for brand awareness?
High-growth digital brands should leverage a multi-channel strategy to reach more customers. Executing this approach requires establishing the most popular retailers among your consumers and understanding their buying habits. It’s also important to determine which channels are the best fit for your brand so you can create a lasting impression.
In this episode of The Digital Deep Dive, Aaron Conant sits down with Charlie Ninegar, Vice President of Sales at Nixon, to talk about multi-channel strategies for your brand. Charlie discusses what brands should consider when using multiple channels, the importance of a holistic brand marketing strategy, and how to launch a new brand. 

Todd Hassenfelt is the eCommerce Director of Growth Strategy and Planning at Colgate-Palmolive, an innovative growth company that reimagines a healthier future for people, pets, and the planet. He has extensive leadership experience in brick and mortar and eCommerce channels, serving as a leader on both sales and marketing teams. 
Todd has also sold some of the top brands in the US to multiple channels including C-store, mass merchandisers, wholesale clubs, supermarkets, and eCommerce. As an eCommerce and content contributor, he has published articles in publications including BRAVE Commerce, Ecommerce Braintrust, and The Digital Shelf Cast.
In this episode… Data sharing in eCommerce sales has become increasingly complex, with multiple sources to analyze and options to choose from. So, how can you determine the best course of action for performance and growth?
For starters, it’s useful to develop a data scoring system that allows you to evaluate market changes. With this framework in place, you can dictate the most valuable data source for your business goals. Another productive strategy is to collaborate and communicate with internal teams and departments to leverage opportunities and examine your data. Through teamwork and the right scoring system, you can establish the most effective data sharing option to meet your long-term growth objectives.
In today’s episode of The Digital Deep Dive, Aaron Conant joins Todd Hassenfelt, the eCommerce Director of Growth Strategy and Planning at Colgate-Palmolive, to discuss the best methods for choosing data sharing options. Todd shares his tips for analyzing data sources, the importance of communication in data analytics, and how to optimize the customer experience