16 episodes

This is the E Source Podcast, bringing you the audio from sessions at our annual conference, the E Source Forum. These sessions focus on the most relevant utility trends, best practices, and critical issues in the areas of customer programs, technology, customer experience, and marketing. Learn more about how E Source helps utilities and their partners at www.esource.com.

The E Source Podcast E Source

    • Business
    • 5.0, 2 Ratings

This is the E Source Podcast, bringing you the audio from sessions at our annual conference, the E Source Forum. These sessions focus on the most relevant utility trends, best practices, and critical issues in the areas of customer programs, technology, customer experience, and marketing. Learn more about how E Source helps utilities and their partners at www.esource.com.

    Hit the Reset Button: Empathizing with SMB Customers to Meet Their Needs

    Hit the Reset Button: Empathizing with SMB Customers to Meet Their Needs

    Ever feel like you’re spinning your wheels with small and midsize business (SMB) customers? What if we take a step back, wipe the slate clean, and put ourselves in our customers’ shoes to understand their perspectives? The E Source E Design 2020 service did just this, performing ethnographic research and applying design thinking to build empathy and develop new customer-centric SMB offerings. In this episode we have real SMB customers share their business and energy challenges. You’ll gain fresh ideas for engaging these tough-to-reach customers while positioning your utility as a valuable business partner. This episode brought to you by Cascade Energy, a leading provider of industrial energy-efficiency services. We’ve designed and delivered top notch energy-efficiency programs across the country, helping utilities and their industrial customers for over 25 years. Visit us at cascadeenergy.com.

    • 42 min
    How to Build Meaningful Customer Relationships Through E-commerce

    How to Build Meaningful Customer Relationships Through E-commerce

    This episode is a panel discussion from last year's E Source Forum, featuring three utility professionals sharing the secrets to building loyalty through marketplaces. You'll learn how to use your e-commerce site to better reach your customers and foster long-term, meaningful relationships. This episode is brought to you by EFI, the industry leader in transforming utility rebate programs. EFI designs and manages a variety of innovative rebate programs from online to in-store instant rebates for utilities, which engages, educates and supports in exceeding their energy savings goals and reaching their customers – at the speed of life. For more information, visit efi.org.

    • 55 min
    Making Tomorrow’s Rates Customer-Friendly

    Making Tomorrow’s Rates Customer-Friendly

    With emerging technologies and means of generation, utilities face increasing complexity in how they charge customers for the service they receive. At the same time, customers have increasing expectations for prices that will bring them simplicity, control, and choice. In this episode we look at existing rate options like time-of-use, prepay, and flat rates as well as imagine what the future of customer-friendly rates might look like. This episode brought to you by Milepost Consulting: https://www.milepostconsulting.com/

    • 1 hr 16 min
    Product Showcase | 2019 E Source Forum

    Product Showcase | 2019 E Source Forum

    Listen to our product showcase from last year's Forum, an opportunity for vendors to share innovative solutions to challenges utilities are facing. This episode is brought to you by EnergyX Solutions, the company delivering the next generation of energy audits. Their digital energy audit pairs building science with AI and machine learning to help utilities understand and engage their customer base. Imagine what you could do with audit grade insight into every home in your service area? Visit us at energyxsolutions.com

    • 36 min
    Update Your Bill from the Customer’s Point of View

    Update Your Bill from the Customer’s Point of View

    Updating your bill may seem like a simple proposition, but we often encounter challenges when we forget to include customers in the process. In this episode, learn how E Source approaches bill-redesign projects and get best practices for integrating the customer into your bill-redesign initiative. This episode is brought to you by Applied Energy Group, a leader in demand-side consulting and tracking services. AEG addresses the needs of utilities, government agencies and grid operators with an industry-leading tracking and reporting platform – VisionDSM -- and a comprehensive suite of consulting services that includes potential assessment, program planning, market research, EM&V and groundbreaking clean-energy evaluation. Visit us at appliedenergygroup.com.

    • 1 hr
    Battleground Space Heating: The Future of Heat Pump Technology

    Battleground Space Heating: The Future of Heat Pump Technology

    The battle is on in the sacred sector of space heating, which natural gas companies have dominated for more than a century now. The playing field is not level, pitched by public policymakers in thrall to the ideology of electrification toward electric utilities. The weapon of choice: heat pumps. In this episode you'll learn how electric and gas utilities are driving the evolution of heat pump technology in order to give themselves a competitive advantage.     This episode is brought to you by ICF, a global consulting and digital services provider. For 50 years, ICF has worked in every corner of the energy industry helping utilities keep pace with a changing world. Visit us at ICF.com.  

    • 57 min

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