The NOLN Podcast

NOLN
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The NOLN Podcast is the premier quick lube industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.

  1. 2D AGO

    Give and Give: Training Aspiring Leaders to Help Their Teams Win (with David Rogers)

    Leadership training expert David Rogers, co-founder of Auto Profit Masters and Shop4D, joins the NOLN Podcast to share insights on “the management triangle,” how his military background and time spent working in the fine dining industry helped to shape his outlook on management in the automotive maintenance industry, management best practices, and lessons he has learned throughout his career. *** Subscribe to The NOLN Podcast on your platform of choice:  Apple Podcasts iHeart Radio Spotify

    22 min

  2. 5D AGO

    How to Keep a Customer for Life

    Nestor Gutierrez, CEO of Rancho Express Lube in Rancho Cucamonga, California, says retaining customers comes down to how you treat them and their vehicles. Gutierrez explains how personalized interactions, community involvement, and added perks can foster customer loyalty and differentiate quick lube shops from their competition. This article originally appeared on NOLN.net on Feb. 23, 2026. Read by Brittany Duncan  *** Subscribe to The NOLN Podcast on your platform of choice:  Apple Podcasts iHeart Radio Spotify

    6 min

  3. APR 9

    Give Up What You Don't Need (with Chris Messer, Mike Jones, and Louie Sharp)

    In this episode of the Endeavor to Discover series, Louie Sharp, owner of Sharp Auto Body in Chicago, joins hosts Chris Messer and Mike Jones for a discussion about giving up what you don’t need. Sharp shares his journey of building his business and why it was important to let go of negativity, emotional baggage, and limiting beliefs. Sharp, Messer, and Jones also explore the idea that choosing curiosity over reaction leads to better leadership outcomes and explain how understanding employees’ underlying issues can foster trust and better performance.   *** Subscribe to The NOLN Podcast on your platform of choice:  Apple Podcasts iHeart Radio Spotify

    29 min

  4. APR 2

    Reflecting on the Quick Lube Industry's Evolution (with Amber Kossak and Crystal Mathews of Solid Start/True Brand)

    As National Oil and Lube News begins its 40th anniversary celebration, the NOLN Podcast welcomes Solid Start CEO Amber Kossak and President Crystal Mathews to reflect on the quick lube and fast maintenance industry’s evolution. Kossak, who has more than 30 years of experience in the business, and Mathews, who joined the industry in 1999, share insights on game-changing moments, major developments, short-lived fads, and common threads that have defined the industry for decades. *** Subscribe to The NOLN Podcast on your platform of choice:  Apple Podcasts iHeart Radio Spotify

    16 min

  5. MAR 30

    Feature Read: Back to Basics: It's Time to Review the Services You Offer

    Analyzing percentages and efficiencies can help determine what services to keep, and which to ditch. Even when business is running smoothly, it is still worth evaluating the services offered to customers to determine what is working and where a shop might find better efficiency and improvement. In some cases, the answer might be to grow the business by moving some services to a second location. In other instances, cutting a service because it takes time away from other tasks might be necessary to tune up the shop. This article originally appeared on NOLN.net on June 4, 2025. Read by Brittany Duncan  *** Subscribe to The NOLN Podcast on your platform of choice:  Apple Podcasts iHeart Radio Spotify

    6 min

  6. MAR 19

    Revamping a Customer Service Training Program (with Jason Johnsey)

    Having grown to more than 900 locations, including company owned, franchise, and licensees, FullSpeed Automotive recently rolled out a new training program that puts a greater emphasis on the customer experience and consistency from shop to shop. At the forefront of this launch is Jason Johnsey, the company’s director of training and development. Johnsey joins the NOLN Podcast to dig into FullSpeed’s mission to revitalize its customer experience, collecting data on where improvement was needed, the importance of listening to both guests and internal feedback, and what the company hopes to accomplish with its revamped training initiative. Johnsey also shares tips for how shop operators can evaluate their own customer experience and determine whether its time for a tune up their protocols. *** Subscribe to The NOLN Podcast on your platform of choice:  Apple Podcasts iHeart Radio Spotify

    19 min

  7. MAR 16

    Feature Read: One Size Doesn't Always Fit All

    For the automotive service industry, location is crucial to building a solid customer base, ensuring easy access to the shop, and, notably, community acceptance. All three are critical to any service business. Even as a community will want convenience, there are concerns about increased traffic, noise, parking, market saturation, and cultural considerations. Those are among the many issues quick lube operators face when building new facilities.   This article originally appeared on NOLN.net on Jan. 13, 2026. Read by Brittany Duncan *** Subscribe to The NOLN Podcast on your platform of choice:  Apple Podcasts iHeart Radio Spotify

    6 min

  8. MAR 5

    Getting Everyone on Track: Keys for Building Staff Alignment Within Your Shop (with Sara Welch and Mike Mooney)

    Modern Tire Dealer managing editor Sara Welch and Mike Mooney, a speaker, coach, author, and strategist, discuss strategies for motivating teams, aligning personal and company goals, and tips for building commitment from your employees.  *** Subscribe to The NOLN Podcast on your platform of choice:  Apple Podcasts  iHeart Radio Spotify  *** >> Submit a nomination for NOLN Operator of the Year

    31 min
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About

The NOLN Podcast is the premier quick lube industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.

Information

  • Creator
    NOLN
  • Years Active
    2019 - 2026
  • Episodes
    225
  • Rating
    Clean
  • Copyright
    © Copyright 2023 All rights reserved.
  • Show Website
    The NOLN Podcast

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