In this episode of The Trades Podcast, hosts Jeff and Danny welcome Kathy Denton from Berger Hardware, who shares her extensive experience in the door hardware industry. Kathy discusses her journey from being a client to working at Berger Hardware for over 32 years. She highlights the transition to their new location in Encinitas, the unique showroom experience, and the importance of building relationships with clients and contractors. Kathy also explains how they guide homeowners and contractors through the selection process, the impact of technology on hardware, and the value of their job walk services. The conversation emphasizes the commitment to customer service and the personal touch that sets Berger Hardware apart from larger retailers. The conversation explores how Berger Hardware balances tradition with innovation, stays responsive to contractor needs, and remains a trusted resource for builders, remodelers, and skilled trades professionals. Kathy also shares lessons on customer service, communication, and consistency that apply across every trade business. Resources and MentionsBerger Hardware Inc. https://www.bergerhardwareinc.com VISIT US: 579 Westlake St., Encinitas , CA 92024 Get Directions SERVING AREA: Del Mar, CA 92014, La Mesa, CA, La Jolla, CA, San Diego, CA, Rancho Santa Fe, CA, and surrounding areas CONTACT US: (619) 268-1885 BERGER HARDWARE INC. is a Proud Sponsor of The Trades Podcast! What You Will Learn Why supplier relationships matter in the tradesHow product knowledge supports jobsite successThe role of customer service in construction supplyHow trust is built through consistency and reliabilityWhy hardware selection impacts project qualityHow Berger Hardware supports contractors every dayChapters 00:00 Introduction to Berger Hardware and Kathy Denton 02:51 Kathy's Journey with Berger Hardware 05:34 Transitioning to the Encinitas Location 08:43 The New Showroom Experience 11:31 Building Relationships with Clients and Contractors 14:21 Memorable Moments at Berger Hardware 17:24 The Importance of Customer Service 20:07 Navigating Client Needs and Choices 23:00 Unique Design Choices in Hardware 25:54 Problem Solving for Clients 28:44 Crafting Unique Solutions for Home Design 36:27 Embracing Technology in Home Security 42:42 Understanding Security Features and Options 47:37 The Importance of Job Walks in Remodeling 54:21 Custom Solutions vs. Off-the-Shelf Products About The Trades PodcastWebsitehttps://www.thetradespodcast.com Hosted byJeff Mudd and Danny Torres The Trades Podcast features real conversations with business owners, trades leaders, and industry innovators making an impact in the skilled trades community. Support the Trades MovementIf this episode inspires you, share it with someone in the trades or anyone thinking about starting a home-services business. Like, comment, and subscribe to help more people discover these conversations.