Aaron Nichols sits down with Laura Gutierrez, seasoned solar professional and co-founder of SolarSync. Laura shares her journey from journalist and yoga teacher to the front lines of international solar business development. They dive into what solar companies do wrong when communicating with homeowners and what the U.S. market can learn from the necessity-driven clean energy innovation happening across Latin America and the Caribbean. You can listen to this episode here, or on: * YouTube * Apple Podcasts * Spotify Connect with Laura on LinkedIn here. Expect to Learn: * How local solar installers can actually foster 25-year relationships by solving the orphan system crisis. * Why extreme weather and grid instability in Latin America and the Caribbean have turned solar into a non-negotiable tool for community resilience. Quotes: “We measure our industry in megawatts, but customers measure us in watts... our reputation is being measured on uptime and what is actually being delivered to the light switch.” — Laura Gutierrez “Installers should shift their mind from ‘new solar and on to the next’ to how they can cultivate this relationship. You are in energy management; there is a lot more for you to capture from that customer over a lifetime.” — Laura Gutierrez Transcript Aaron Nichols: Laura, when we spoke before recording, you told me that we measure our industry in megawatts, but customers measure us in watts. It’s a great quote, and I would love to hear you elaborate on it. Laura Gutierrez: Yeah, well because you know during my time in solar distribution we would see you know what were the gigawatts sold, the megawatts sold, how much you know equipment was being sold and out there but when the solars call you Hey, the inverters or something’s going wrong with the system, know, the homeowners are upset that they’re not thinking about megawatts or gigawatts. They’re thinking, hey, my light switch isn’t working or I’m paying X amount of kilowatt hours that, you know, I wasn’t supposed to be paying on my bill. You know, they’re not looking at megawatts, gigawatts. They’re counting on the watts that they’re paying. So even though as company, we think, OK, our growth was projected on the megawatts. our reputation and what we’re delivering is still being measured on watts delivered or on know uptime of these watts so it’s a macro but the micro level is still so important and and every Aaron Nichols: Mm-hmm. Yeah, you mentioned before we were recording that we’re thinking nationally and we’re forgetting about the local. Did I paraphrase that right? Laura Gutierrez: No, that’s exactly where my thoughts are. We’re thinking about how can we advance global renewable energy targets and deployment, but we forget that it’s still happening at a micro level, at a regional level. It’s how many homes went solar in this community, in the one next door. Okay, what about the city 20 minutes north of it, or the city 20 minutes and it’s out of it. this is still happening at a very slow boots on the ground level and it’s still individual homeowners, individual families that are saying yes to the idea, that are saying yes to the solution. So we still have to think about every single watt. Promise needs to be delivered and broken promises not only you know affect that single homeowner, but these are business models that rely a lot on referrals. So one unhappy customer is going to tell their neighbor or their sibling or their family members and once the word starts getting around that, I you know my solar doesn’t work. or something went on with my solar, or they told me that I was gonna have savings and I’m still paying double bills. The word gets around fast and installers still need to deliver on their promises so that they can continue to get referrals. And coming from door-to-door sales, coming from working from one of the larger installers in the US, referrals. Aaron Nichols: Amen. For anyone listening, welcome back to This Week in Solar. As always, I’m your host, Aaron Nichols, the storytelling and policy specialist here at Exact Solar in Newtown, Pennsylvania. And I’m very excited about my guest today, Laura Gutierrez, because when I made a post on LinkedIn and just celebrated the women who have come onto This Week in Solar so far, which it still amazes me that anyone wants to come onto a brand new show. And when I asked... who, which women in the industry I should interview next, there were four people that messaged me and said, you have to talk to Laura Gutierrez. No one else had as many responses or as many people pointing to them as someone awesome. So I’m very excited that I’m meeting you, Laura. And would you like to just spend some time introducing yourself? Laura Gutierrez: Please. Well, first of all, Erin, thank you so much. I’m more than humbled that industry colleagues or friends were kind enough to recommend me. I still sometimes, you know, think, my god, six years in solar, wow, what a long time. But yeah, I guess I started six years ago. I was telling you a little earlier. My background was in journalism when I moved to the US pre-pandemic. I had a full-blown yoga business. I was teaching at hotels in Miami, different yoga studios, private classes online. I had a full-blown wellness business going for me. The pandemic hit. I was, you know, my God, what’s gonna happen? I need to find a new way to develop income. At the same time, I had started my master’s degree in sustainability. And you know, casually one of my good friends was working in the solar industry and said, hey, you should come learn about solar. I think you would really like this. And you know, I wasn’t not only intrigued because I was doing, you know, hundreds of sun salutations a day. So I was, you know, thinking about solar and then think, how can I bring this energy into my life? And someone says, hey, you should really think about solar. You should come and learn about this. And I’m like, well, okay. Yeah, this sounds great. So they invited me to this trip to Texas. Midland, Texas. Midland Odessa. know, small place, oil town in Texas. And you know, this is my first trip. I don’t know really much about solar besides the clean energy and you know, it’s free energy. Aaron Nichols: you Laura Gutierrez: I go and you know, what’s this all about? So take my trip. I’m out there, you know, chilly Texas, December, and suddenly this blizzard hits. my God, power’s out, nobody has power, thousands of homeowners, what’s happening? know, it’s Texas, it’s hot, what is this blizzard? Everything is frozen, nothing is working. So I got to see it like real time. What is the impact of, you know, having solar, having backup power and how it can... either improve homeowners’ lives or really put them in a really uncomfortable spot. I think the communities were out of power for more than a week in some instances. So that was really a key moment of like, wow, this really has the power to impact a lot of homes and a lot of families. So I was like, wow, this isn’t really... maybe it’s just something that can bring income to my life for a while, this is something that is huge. So I went back to Florida and I’m like, okay, I really think that this is something that we need to bring to our community. And of course, know, Florida being in a hurricane zone, we’re always also in these moments where we need to have... Community resilience we need to have backup power for hurricanes for storms and and that’s kind of where it all started so I went from working in Door-to-door sales and then you know escalated got into solar distribution and ultimately that led me to to start my own business and And that’s kind of where where I’m at today Aaron Nichols: I love non-traditional paths. It’s always just, I mean, I got really excited when you told me that story before we started recording because as anyone listening to this show knows, I fell into solar because two circus girls that I met on the beach in Ecuador invited me to knock doors with them. Laura Gutierrez: Thanks, all. Aaron Nichols: and I’m now talking to major news outlets and trying to represent the industry and it’s just amazing seeing someone like you who didn’t follow a traditional path. We also have yoga teaching in common. you’re the first person I’ve met who has kind of a similar story to how I got into the industry, which is amazing. Laura Gutierrez: in. Let’s some sea we belong. Aaron Nichols: We do, or yeah, we’re just fiery enough to make our own space here. Laura Gutierrez: That’s a beautiful way to put it. And honestly for me, given the years, what keeps me here is the purpose. You’re really helping people. You’re really doing something to advance clean energy and doing it in a responsible and ethical way. Aaron Nichols: Totally. Laura Gutierrez: That’s what I think is going to be the most important thing. The industry is changing so much. Installers are working with so many different variables. The rules are changing almost on a monthly basis. If you stick to the reason why you’re doing this, why you believe in it, the path is always going to be rocky, but there’s always going to be a north star that will drive you there. Aaron Nichols: Right. And I know that you’ve since ended up working with a lot of service customers. And as we both know, especially having come from door to door, there’s been a dark side to the solar industry in the last few years. And there’s been just companies that didn’t set expectations well or installed something and then vanished, leaving people with something that didn’t quite work on their roofs. And... I think that there’s something that is often missed. I’m very lucky that I work for a really established, fantastic company that’s been around for 20 years, but I think there’s something that is often missed in the initial convers