To Care is Human

The Beryl Institute
  • 5.0 (18)
  • MEDICINE
  • UPDATED MONTHLY
To Care is Human

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and Editorial Coordinator of the Patient Experience Journal. Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

  1. 4D AGO

    The One Friend They Miss the Most: The Impact of Pet Interactions on Pediatric Experience

    When his son, Brayden, passed away due to complications from a congenital heart defect, John Otten harnessed the power of his grief into action to found Brave Like Me. Listen in as he and Amy Cielak, board member, discuss the profound impact an interaction with a pet can have on a patient, and how they hope to bring that experience to more and more children across the country.

    23 min

  2. MAY 12

    Reviving Humanity in Healthcare: The Power of Story-Sharing

    Join Dr. Alexi Puran and Dr. Sherry Kroll as they introduce the Humanity in Healthcare project — a groundbreaking initiative harnessing the power of story-sharing to rebuild trust, foster connection, and restore compassion between patients and physicians. Hear their personal journeys, insights, and the simple yet transformative steps helping bring human connection back to the heart of healthcare.

    23 min

  3. APR 28

    Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors

    This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.

    19 min

  4. APR 7

    To Care is Human – LIVE! A Conversation with Dr. Owais Durrani

    Recorded live at ELEVATE PX 2025, this episode of To Care is Human features Jason Wolf and Dr. Owais Durrani. Listen in as they discuss his journey in healthcare, the role of AI, and the importance of equitable care. Key takeaways included the need for ethical AI use, the critical role of communication in hospitals, and AI’s potential to enhance patient care.

    41 min

  5. MAR 17

    Conversational AI: A New Frontier In Improving Patient Experience

    Israel Krush, CEO and co-founder of Hyro, sits down to discuss the emergence of artificial intelligence (AI) technology in healthcare and how it impacts the patient experience. Listen in as he shares how Hyro’s focus on the patient journey is helping provide AI solutions for patients and healthcare workers alike.

    26 min

  6. FEB 24

    Communicating at an Elementary Level: Lessons from Young Learners

    Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital Center, shares insights from Career and Communication Day—an innovative initiative that brings elementary school students to her campus. This program not only reinforces essential communication skills among staff but also introduces children to the diverse career opportunities within healthcare. Don't miss this engaging discussion on how a fresh perspective from young learners can enhance workplace communication.

    19 min

  7. FEB 3

    Work-Life Balance in Healthcare: Caring for Yourself to Care for Others

    Achieving work-life balance is essential for overall well-being, especially in healthcare. Join us as Robert Cote, a patient advocate for the VA, shares his personal journey through imbalance and the steps he took to restore stability. Discover the warning signs, practical strategies for self-care, and the importance of setting boundaries. Cote’s powerful message reminds us: caring for yourself is the first step in being there for others.

    28 min

  8. JAN 13

    Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings

    Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion for finding healthcare improvement strategies drove him to find solutions to better manage patient belongings. From policies to procedures, Bolivar emphasizes effective practices to manage this recurring and often elusive challenge.

    13 min
See All (100)

Ratings & Reviews

5
out of 5
18 Ratings

About

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and Editorial Coordinator of the Patient Experience Journal. Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

Information

  • Creator
    The Beryl Institute
  • Years Active
    2019 - 2025
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © 2025
  • Show Website
    To Care is Human

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