TrustedTech Presents The Microsoft Playbook

TrustedTech

TrustedTech is proud to announce our official recognition as a Microsoft Managed Partner, a prestigious status awarded to fewer than 1% of Microsoft’s global partner ecosystem based on market positioning, strategic planning, and scalable growth.  We are dedicated to providing insightful thought leadership about all things tech. As professional software resellers, we understand complex technologies and simplify things to enhance your knowledge. We are committed to providing you with relevant content for your most pressing IT concerns, and with a much-needed human touch. Subscribe today for cutting-edge IT industry news and information. Visit our site for more information https://www.trustedtechteam.com/

Episódios

  1. HÁ 5 DIAS

    TrustedTech Presents The Microsoft Playbook - Microsoft Support Changes

    Get access to TrustedTech certified support services and see how our experts can simplify your IT needs. https://www.trustedtechteam.com/pages/reactive-support In this episode, TrustedTech sits down with Jason Lou, Support Program Manager, to explain the upcoming changes to Microsoft’s support offerings and partner ecosystem. What’s Covered: ✅ The new, higher standards for becoming a Microsoft partner include increased revenue requirements and a focus on exclusivity and quality. ✅ How these changes are designed to ensure customers receive more proactive, “white glove” support from elite-level partners. ✅ The impact on end users: improved case management, enhanced support experiences, and greater value from Microsoft partners. ✅ Why Microsoft is encouraging partners to handle more issues internally, and how escalations to Microsoft now involve additional costs. ✅ Questions customers should ask when selecting a partner: in-house resolution rates, escalation procedures, SLAs, and proactive service offerings. ✅ The evolving role of AI in Microsoft support, and how the balance between automation and human expertise will influence the future of support over the next 3–5 years. ✅ How TrustedTech is adapting its support model to provide more transparent, ticket-based, and proactive services for clients. Whether you’re a Microsoft customer, partner, or simply interested in how support is evolving in the tech industry, this video will provide you with the insights needed to navigate the new landscape. #TechSupport #MicrosoftPartners #MicrosoftSupport #MicrosoftUnified #CloudSupport #TrustedTech #ITStrategy #CostOptimization #Microsoft365 #Azure #CSP #CloudComputing #ITSupport #TechOptimization #DigitalTransformation #ITManagement #CyberSecurity #ModernWorkplace #ITCostSavings #CloudServices

    18min
  • 1 episódio

Sobre

TrustedTech is proud to announce our official recognition as a Microsoft Managed Partner, a prestigious status awarded to fewer than 1% of Microsoft’s global partner ecosystem based on market positioning, strategic planning, and scalable growth.  We are dedicated to providing insightful thought leadership about all things tech. As professional software resellers, we understand complex technologies and simplify things to enhance your knowledge. We are committed to providing you with relevant content for your most pressing IT concerns, and with a much-needed human touch. Subscribe today for cutting-edge IT industry news and information. Visit our site for more information https://www.trustedtechteam.com/

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