UNSCRIPTED

Future of Field Service
  • 4.9（32則評分）
  • 管理
  • 每週更新

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

  1. How AI & Connected Security Are Transforming Service at Fenway Park | UNSCRIPTED

    5 天前

    How AI & Connected Security Are Transforming Service at Fenway Park | UNSCRIPTED

    What if you could resolve 95% of service issues without ever sending a technician on-site? In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Greg Parker, Vice President for America’s Life Cycle Solutions at Johnson Controls, to explore how intelligent connected systems, AI-powered monitoring, and centralized command centers are transforming security and service delivery at iconic venues like Fenway Park. From reducing costly truck rolls to enabling outcome-based service agreements, this conversation dives into what it really takes to scale service operations in today’s data-driven world. What You’ll Learn: • How proactive, connected asset management enables up to 95% remote issue resolution• Why AI should act as a force multiplier, not a replacement for human judgment• The importance of a “human in the middle” approach in high-risk environments• How central command and field operations work together to deliver better outcomes• Why outcome-based service agreements are quickly becoming table stakes• How to design and launch managed services without execution gaps• What makes high-density venues like stadiums uniquely complex to manage Key Takeaway: Connected assets, real-time visibility, and proactive service delivery are no longer optional—they’re essential for meeting modern customer expectations. About the Guest: Greg Parker is Vice President for America’s Life Cycle Solutions at Johnson Controls, where he leads the transformation of security operations and managed service delivery. His work in integrating AI, connected systems, and centralized monitoring has enabled organizations to scale operations, reduce costs, and deliver outcome-based service models.

    19 分鐘
  2. Adapt or Die: Natural Intelligence as Nature’s Secret Playbook | Assets UNSCRIPTED

    4月16日

    Adapt or Die: Natural Intelligence as Nature’s Secret Playbook | Assets UNSCRIPTED

    Floris Regouin is Chief Visionary Officer at The New Tomorrow and author of Natural Intelligence, where he explores how 3.8 billion years of natural R&D can help leaders rethink organizational design, collaboration, resilience, and change. In this episode of Assets UNSCRIPTED, host Berend Booms sits down with Floris to explore how nature’s hidden playbook can reshape the way organizations operate. From starling murmuration's and lichen ecosystems to leverage points and adaptation, this conversation examines what leaders can learn from nature about moving smarter, building resilience, and navigating disruption in a world of constant change. He explains: ▪️ Why nature offers a more adaptive model for leadership than rigid structures and protocols▪️ What starling murmuration's can teach organizations about alignment, trust, and shared direction▪️ Why resilience comes from diversity, experimentation, and collaboration▪️ How imbalance and disruption can actually drive growth and adaptation▪️ Why leaders need reflection, play, and room to experiment—not just more meetings▪️ What nature reveals about leverage points and using less energy for greater impact▪️ How to think about artificial intelligence through the lens of adaptation rather than fear▪️ Why the real imperative for leaders today is simple: adapt or die 00:00 Intro00:00:27 Floris Regouin’s Journey from Microbiology to Business00:05:55 Seeing Differently: Why Nature Is the Ultimate R&D Lab00:07:37 What Nature Knows About Optimization and Efficiency00:08:17 Starling Murmurations and the Power of Simple Rules00:12:26 Leadership Without Overcontrol00:17:13 Signals, Shared Direction, and Organizational Alignment00:18:50 The Microsoft Example: When Silos Undermine the Bigger Picture00:23:02 Why Imbalance, Play, and Mistakes Matter00:28:38 Resilience, Ecosystems, and Letting Go of Control00:31:28 Lichen, Symbiosis, and the Strength of Collaboration00:34:26 Parasites, Tension, and What Organizations Can Learn from Friction00:37:09 Leverage Points and the Wisdom of the Eagle Owl00:40:36 Why Leaders Need Reflection More Than More Meetings00:43:51 Moving With the Currents Instead of Against Them00:46:34 AI, Adaptation, and the Future of Work00:54:30 Final Thoughts This episode is for asset leaders, operations executives, and anyone rethinking how organizations can become more resilient, adaptive, and human in the face of complexity. Follow Berend Booms on LinkedIn:https://www.linkedin.com/in/berendbooms/ Follow Future of Assets on LinkedIn:https://www.linkedin.com/company/future-of-assets Learn more about Assets UNSCRIPTED:https://www.futureofassets.com/ Learn more about the UNSCRIPTED podcasts:https://www.futureoffieldservice.com/podcast/

    55 分鐘

  3. 4月15日

    Field Service Next West 2026 Highlights | Key Takeaways from San Diego | UNSCRIPTED

    In this episode of UNSCRIPTED, host Sarah Nicastro recaps the key insights, standout sessions, and pivotal conversations from Field Service Next West 2026 in San Diego. From balancing globalization and localization to redefining the service value proposition, this episode explores how industry leaders are navigating the intersection of technology innovation, talent transformation, and culture-driven leadership. Sarah shares her personal reflections from the event, highlighting the themes that will shape the future of field service. 🔑 What You’ll Learn: Why standardizing and modernizing the tech stack is essential for scalable serviceHow organizations are positioning service as a revenue and outcomes-driven engineThe importance of customer obsession and truly listening to customer feedbackHow employer brand and “emotional salary” impact talent attraction and retentionThe role of technology and AI in strengthening field service cultureWhy leaders must balance innovation with strong execution of core business functionsCreative approaches to recruitment and workforce development🗣️ Featured Highlights: Insights from the Women in Service Breakfast and Stand Out 50 Leadership Dinner Brad Haeberle, Executive VP Services Smart Infrastructure Services at Siemens, discusses striking the right balance between globalization and localization, and why standardizing the technology stack is essential for scalability.Sasha Ilyukhin, SVP of Services at Tetra Pak, shares insights on positioning service as a revenue engine and leveraging the Advanced Services Group’s “Four Es” framework—Explore, Engage, Expand, and Exploit—to continuously evolve customer value.Tanya Singh, CCO at Biotronics3D, emphasizes the importance of truly listening to customers, especially when it comes to understanding where organizations may be falling short.Marta Riggins, Strategic Consultant for Employer Brand and Engagement, introduces the concept of “emotional salary” and explains how strengthening employer brand is critical to addressing the industry’s talent gap.James Mylett, CEO at Smart Care, explores how technology can shape and strengthen field service culture—from amplifying recognition to improving work-life balance for frontline teams.Megan Schlam, VP US Services Execution (Operations) at Schneider Electric, discusses rethinking recruitment strategies and why there’s no one-size-fits-all approach to attracting the next generation of talent.Timestamps 00:00 – Introduction from San Diego00:01:40 – Globalization vs. Localization with Siemens00:03:21 – Standardizing the Tech Stack for Scalability00:04:08 – Service as a Revenue Engine & the “Four Es” Framework00:05:03 – Redefining the Service Value Proposition00:06:24 – Employer Brand & Emotional Salary00:08:23 – Women in Service Breakfast Highlights00:09:34 – Building Culture with Technology00:11:33 – AI as a Partner in Precision Service00:13:44 – Stand Out 50 Leadership Dinner00:14:13 – Recruitment Reinvented with Schneider Electric00:17:39 – Final Reflections & What’s Next 🔗 Helpful Links Follow Sarah Nicastro on LinkedIn:https://www.linkedin.com/in/sarahhowland Subscribe to The Insider Newsletter:https://www.futureoffieldservice.com/newsletter Follow Future of Field Service on LinkedIn:https://www.linkedin.com/company/future-of-field-service Learn more about the UNSCRIPTED podcast:https://www.futureoffieldservice.com/podcast/

    20 分鐘
  4. Decoding Generational Differences: Loyalty, Growth & What Motivates the Frontline

    4月8日

    Decoding Generational Differences: Loyalty, Growth & What Motivates the Frontline

    Jacob Brumbelow is a Service Technician at MaxAir Mechanical who discovered that the trades offered far more opportunity, growth, and fulfillment than the college path he once assumed was his only option. In this episode of Frontline UNSCRIPTED, host Sarah Nicastro sits down with Jacob to explore how younger technicians think about loyalty, growth, leadership, and career development—and what companies need to understand if they want to attract and retain the next generation of frontline talent. He explains: ▪️ Why the trades deserve more visibility as a meaningful career path▪️ How younger talent defines loyalty differently than older generations▪️ Why growth opportunities matter so much in attracting and retaining technicians▪️ What senior leaders often misunderstand about younger frontline workers▪️ How feeling heard and included can make a major difference in retention▪️ Why younger technicians want to understand the “why,” not just follow instructions▪️ How leadership development can open new career possibilities early on▪️ Why trying new things matters more than following the path you think you’re supposed to take 00:00 Intro01:08 Jacob’s Journey from College to HVAC03:34 Apprenticeship, Journeyman Path, and Career Progression06:41 Challenging Stereotypes Around the Trades08:24 Family Support and Rethinking Career Assumptions10:55 Why HVAC Clicked and What Makes the Work Fulfilling12:48 What Younger Talent Wants: Growth, Opportunity, and Purpose14:02 Why Feeling Heard Matters More Than Leaders Realize16:28 Generational Differences in Motivation and Career Outlook21:02 Inside MaxAir Mechanical’s Leadership Academy23:38 Building Confidence Through Public Speaking and Development28:15 Redefining Leadership as Service32:29 What Younger People Should Know About Career Paths in the Trades35:35 What Senior Leaders Get Wrong About Younger Talent39:16 Final Advice for Younger Listeners40:30 Closing Thoughts This episode is for service leaders, frontline managers, and anyone thinking about how to better attract, develop, and retain younger talent in field service. Follow Sarah Nicastro on LinkedIn:https://www.linkedin.com/in/sarahhowland Subscribe to The Insider Newsletter:https://www.futureoffieldservice.com/newsletter Follow Future of Field Service on LinkedIn:https://www.linkedin.com/company/future-of-field-service Learn more about Frontline UNSCRIPTED:https://www.futureoffieldservice.com/podcast/

    41 分鐘
  5. How Unisys Is Closing the Value Gap in Field Service | UNSCRIPTED Ep. 360

    4月1日

    How Unisys Is Closing the Value Gap in Field Service | UNSCRIPTED Ep. 360

    What if the biggest gap in field service today isn’t operational but commercial? In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Vivek Swaminathan, Director of Products & Solutions for Digital Workplace Services at Unisys, to explore why field service must be treated as a strategic differentiator, how to align pricing with the true value being delivered, and what it really takes to move from cost center thinking to growth-driven service models.Vivek shares practical insights on bridging the gap between execution and strategy, articulating value in a digital-first world, and why human-machine collaboration is key to unlocking the next phase of service excellence.Whether you're navigating pricing challenges, investing in AI and automation, or rethinking the role of field service in your business, this conversation offers a clear, real-world perspective on what comes next. What You’ll Learn: ▪️ Why field service is no longer a back-office function—but the face of your brand ▪️ The “value gap” in service pricing—and how to close it ▪️ Why execution must match commercial strategy to avoid margin erosion ▪️ How to articulate value beyond time on-site in a digital-first service model ▪️ The role of human-machine collaboration in driving better outcomes ▪️ Why operational excellence is now the baseline—not a differentiator ▪️ How service organizations can shift from cost control to growth enablement Key Moments: 00:00 Intro 02:19 Why Field Service Is the Face of the Brand 08:12 Human + Technology: Why Collaboration Matters 10:44 The Value Gap in Service Pricing 13:07 Selling Value Beyond On-Site Time 16:01 Why Execution Determines Success 19:44 Operational Excellence Is Now the Baseline 23:24 Moving Beyond Efficiency to Experience 26:34 Unlocking Growth Through Field Service 28:52 From Cost Center to Growth Engine 31:48 The Rise of Outcome-Based Models 33:44 Final Thoughts About the Guest: Vivek Swaminathan is Director of Products & Solutions for Digital Workplace Services at Unisys. With nearly two decades of experience across service delivery, presales, and global transformation initiatives, Vivek brings deep expertise in field service strategy, commercial models, and digital innovation. His work focuses on helping organizations unlock value through better alignment of technology, execution, and customer outcomes. 🔗 Learn More: Follow Sarah Nicastro on LinkedIn:https://www.linkedin.com/in/sarahhowland Follow Future of Field Service on LinkedIn:https://www.linkedin.com/company/future-of-field-service Subscribe to The Insider Newsletter:https://www.futureoffieldservice.com/ Explore more UNSCRIPTED episodes:https://www.futureoffieldservice.com/podcast/

    34 分鐘
  6. How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

    3月25日

    How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

    David Alazraki is a Partner in PwC’s Field Service and Operations Practice, where he helps enterprise organizations modernize field service operations across asset-intensive industries. With nearly two decades of experience, he brings deep expertise in digital transformation, platform strategy, and operational excellence. In this episode of UNSCRIPTED, host Sarah Nicastro sits down with David to explore how field service management has evolved—from fragmented tools to connected platforms—and what leaders must focus on next to build resilient, future-ready operations. He explains: ▪️Why not every requirement is a “key decision”—and how to avoid unnecessary customization▪️Why operational excellence is now table stakes, not a differentiator▪️The “Connected Platform Vision” and why field service cannot operate in isolation▪️How to navigate a fragmented vendor landscape without decision paralysis▪️Why consolidation and integration matter more than ever▪️How AI acts as an amplifier—not just an efficiency tool▪️Why domain and industry expertise are critical to transformation success▪️How to make smarter, faster decisions that actually move the needle Follow Along: 00:00 Intro00:02:33 The Field Service Management Inflection Point00:06:31 The IPSECA Model: Why Field Service Can’t Exist in Isolation00:09:51 The Connected Platform Vision Explained00:16:41 Key Decisions vs Customization00:24:17 Aligning Decisions to Your Vision00:31:46 Navigating a Fragmented Market00:37:09 Service as a Growth Engine00:41:05 Why Operational Excellence Is No Longer Enough00:42:12 AI as an Amplifier, Not Automation00:48:29 Why Domain Expertise Matters More Than Technology00:51:47 Lessons from Endurance Racing00:53:57 Key Takeaways & Final Thoughts 🔑 Who This Episode Is For This episode is essential for: Field service leaders navigating digital transformationOperations and service executives evaluating new platformsOrganizations dealing with vendor fragmentation and complexityTeams looking to scale service while managing workforce challengesField service management is no longer just about scheduling—it’s part of an end-to-end operational ecosystemThe biggest transformation risks aren’t technical—they’re decision-making and change managementAI’s real value lies in scaling capability and resilience, not reducing headcountSuccess requires industry expertise, domain knowledge, and technical delivery working together 🔗 Connect & Learn MoreFollow Sarah Nicastro on LinkedIn:https://www.linkedin.com/in/sarahhowland Subscribe to The Insider Newsletter:https://www.futureoffieldservice.com/newsletter Follow Future of Field Service on LinkedIn:https://www.linkedin.com/company/future-of-field-service Learn more about UNSCRIPTED:https://www.futureoffieldservice.com/podcast/ Key words: field service management, FSM, field service transformation, digital transformation, service operations, AI in field service, service leadership, field service software, asset management, service strategy, connected platform, servitization, operational excellence

    54 分鐘
  7. How MAKEEN Energy Is Turning Asset Management Into Service Growth | Assets UNSCRIPTED Ep. 2

    3月19日

    How MAKEEN Energy Is Turning Asset Management Into Service Growth | Assets UNSCRIPTED Ep. 2

    MAKEEN Energy is a global engineering and technology company serving the energy sector in more than 100 countries. In this special two-host episode of Assets UNSCRIPTED, Berend Booms and Sarah Nicastro sit down with Rui Melo Ferrera, Corporate Maintenance & Asset Manager at MAKEEN Energy, to explore how digitalization is transforming asset management, field service, and service-led business growth.In this conversation, Rui shares how MAKEEN Energy moved from fragmented tools to a more unified digital approach, why data and transparency are essential for performance-based service models, and how digital transformation helps service organizations move from reacting to problems to predicting and preventing them. He explains: ▪️How digitalization helps shift from selling equipment to delivering service outcomes ▪️Why data is the foundation for asset performance management and servitization ▪️How MAKEEN Energy builds a complete “picture of the moment” for customer assets ▪️Why transparency strengthens customer trust and long-term service relationships ▪️How one service visit can demonstrate measurable impact and drive contract growth ▪️How digital tools remove friction from frontline work and improve technician experience ▪️Why modernizing field roles is essential for attracting the next generation of talent ▪️Why listening to frontline teams is critical for successful change management 00:00 Intro 00:55 Meet Rui Melo Ferrera at MAKEEN Energy 02:15 From Fragmented Tools to One Unified Platform 05:25 Why Portugal Became a Benchmark for Digital Transformation 06:44 Building a Complete Picture of Customer Assets 10:47 When Data Becomes Non-Negotiable 12:14 The Future of Predictive Asset Intelligence 14:40 How Digitalization Enables Servitization 17:53 The Shift Toward Performance-Based Contracts 19:25 Using Transparency as a Competitive Advantage 21:49 Demonstrating Impact and Building Long-Term Partnerships 25:55 Removing Friction From Frontline Work 30:04 Modernizing Field Roles to Attract Talent 32:05 Change Management Lessons: Listen, Personalize, Support 36:40 Key Takeaways and Final Thoughts Follow Berend Booms on LinkedIn: https://www.linkedin.com/in/berendbooms/ Follow Future of Assets on LinkedIn: https://www.linkedin.com/company/future-of-assets Learn more about Assets UNSCRIPTED: https://www.futureofassets.com/ Learn more about the UNSCRIPTED podcasts: https://www.futureoffieldservice.com/podcast/

    37 分鐘
  8. Successful Transformation Starts Inside: Leadership Skills that Yield Lasting Change | UNSCRIPTED

    3月18日

    Successful Transformation Starts Inside: Leadership Skills that Yield Lasting Change | UNSCRIPTED

    Jovan Glasgow is the Founder and CEO of Glasgow International, a global coaching and leadership development brand focused on human transformation and organizational impact. From humble beginnings in the Caribbean to building a global coaching platform, his work centers on helping leaders unlock their true potential through authenticity, resilience, and introspection. In this conversation with host Sarah Nicastro, Jovan breaks down why the biggest competition you face isn’t external—but internal—and how releasing ego, overcoming fear, and challenging what you’ve normalized can unlock real, lasting transformation. He explains: ▪️Why competing with others limits your growth—and how to focus on your true capacity ▪️How ego shows up as “looking good vs being good” in leadership ▪️Why fear doesn’t stop action—but stops boldness and authenticity ▪️The concept of “perception prison” and how it silently holds people back ▪️The two hidden blockers of performance: shame and unforgiveness ▪️Why releasing disappointment is a daily decision—not a feeling ▪️The 4-step practice to stay grounded and lead with an open heart ▪️How “normalize, rationalize, actualize” shapes your results and long-term success Follow along: 00:00 Intro 01:20 From the Caribbean to Transformational Leadership 12:00 Stop Competing Against Others, Compete Against Yourself 18:46 Fire Your Representative: Lead With Authentic Confidence 26:03 Fear Doesn’t Stop Action—It Stops Boldness 35:47 The Decision Precedes Ability: Releasing Disappointment 45:33 The Power of Perspective Over Perception 49:44 Seven Minutes of Solitude: Open Hands, Open Heart 52:45 Challenge Your Norms: What You Normalize, You Actualize 56:00 Key Takeaways & Final Thoughts Follow Sarah Nicastro on LinkedIn: https://www.linkedin.com/in/sarahhowland/ Subscribe to The Insider Newsletter: https://www.futureoffieldservice.com/the-insider/ Follow Future of Field Service on LinkedIn: https://www.linkedin.com/company/future-of-field-service/ Follow Future of Assets on LinkedIn: https://www.linkedin.com/company/future-of-assets/ Learn more about the UNSCRIPTED podcast: https://futureoffieldservice.com/podcast/

    53 分鐘
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4.9
（滿分 5 顆星）
32 則評分

簡介

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.

資訊

  • 創作者
    Future of Field Service
  • 活躍年代
    2019年 - 2026年
  • 集數
    369
  • 年齡分級
    兒少不宜
  • 版權
    © Future of Field Service
  • 節目網站
    UNSCRIPTED

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