Utterly Indispensable Podcast for Estate Agents

Rob Graves
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Welcome to The Utterly Indispensable Podcast for Estate Agents , your go-to podcast for insights, tips, and inspiration in the world of estate agency. Join us as we interview industry experts, successful estate agents, and thought leaders who share their experiences, strategies, and innovative ideas. Whether you're a seasoned professional or just starting out, our episodes are packed with valuable content designed to help you elevate your skills and enhance your services. Tune in to discover practical advice and fresh perspectives that will empower you to become a top-performing estate agent and take your agency to the next level. Subscribe now and start your journey towards excellence in estate agency! #EstateAgency #RealEstate #Podcast #IndustryInsights #ProfessionalGrowth

  1. 4D AGO

    Built to Sell. Built to Live

    What happens when you stop building a job… and start building a life? In this episode, I sit down with Ian Macbeth, founder of Avocado Property, entrepreneur, ultra-endurance athlete, and now someone who’s just done what most agents talk about… and actually sold the business. This isn’t a “look how clever I am” conversation. It’s honest, raw, and full of the stuff most people avoid. We get into: The reality of being pushed out of a corporate role and using it as fuel Building a business with an exit in mind from day one Why most estate agencies are fundamentally undervalued and what to do about it The power of multiple income streams over relying on sales alone How Avocado was built differently, intentionally, and fast What it actually feels like to sell your business and what comes after But this goes beyond business. We talk about family, time, and why success without control isn’t success at all.And how running 100 miles might actually teach you more about business than most courses ever will. If you’re an estate agent, business owner, or someone who knows deep down you’re capable of more, this one will hit home. 🎯 This episode is sponsored by AltoIf your team is busy but not necessarily productive, Alto Intelligence is worth a look. Built into Alto’s CRM, it handles the repetitive, time-consuming work that slows agents down, from managing enquiries to surfacing performance insights and keeping compliance on track. You can get 10% off using the code ROB10 via the link  here.

    46 min

  2. APR 23

    Why Most Estate Agency Hires Fail (And How to Get It Right First Time)

    Hiring in estate agency looks simple. It isn’t. The talent pool is tight, the wrong hire is expensive, and yet most businesses are still relying on rushed decisions, gut feel, and a stack of CVs that all look the same. In this episode, I sit down with Sally Asling, founder of ProFind Property Recruitment, who brings 30 years of experience in the property sector and a very different approach to hiring. This isn’t about filling roles quickly. It’s about getting it right. We get into: Why most recruitment processes are fundamentally flawed The real cost of a bad hire (and why most underestimate it) Why “more CVs” is usually the wrong answer How to think about hiring as a long-term business decision, not a short-term fix What great agencies do differently when it comes to building teams Sally doesn’t sit on the fence. Her approach is targeted, honest, and built around fit, not volume. If you’re hiring, thinking about hiring, or frustrated with the results you’re getting, this will make you rethink how you approach it. Because recruitment done properly isn’t a cost. It’s a competitive advantage. Sponsor This episode is supported by Alto. Alto is a CRM used by a huge number of UK estate agents, and their new Alto Intelligence is built to take care of the day to day work that slows your team down. From handling leads to surfacing insights and managing compliance, it frees your team up to focus on what actually makes you money, winning instructions and getting deals done. The result is simple. More time, better decisions, and more deals, without needing a bigger team. 👉 Take a look here:here👉 Use code ROB10 for 10% off And as always, I only partner with companies I believe genuinely add value. Alto backing the podcast means I can keep pushing this forward and getting better content out to you.

    54 min

  3. APR 16

    You Don’t Need More Leads. You Need to Stop Wasting Them

    Everyone’s talking about AI. Most of it is noise. In this episode, I sit down with Diana Simpson-Hernandez, founder of Aletheai, to cut through it and get to what actually matters, what AI really means for estate agents on the ground. Not theory. Not hype. Real application. Diana’s building a decision intelligence engine designed to sit alongside your CRM and answer three brutally important questions: Who should you be speaking toWhy themAnd what you should do next Because let’s be honest, most agents are still working off instinct, gut feel, and a lot of wasted calls. We dig into:  Why calling more people is the wrong target  How AI can double conversion by focusing your effort in the right place  The difference between data, insight, and actual decision-making  Why experienced agents will get more out of AI than beginners  The ethical side of AI and how much it should really know about us  What’s coming next in estate agency and where this is all heading There’s also a fascinating discussion around whether AI can truly innovate, or whether it’s just reflecting what we already know. If you’ve ever looked at your CRM and thought “there must be a better way than this”… this is the episode. Because the future isn’t about doing more. It’s about doing the right things, at the right time, with the right people.

    44 min

  4. APR 9

    From Actor to Architect of Recurring Revenue: Why Lettings Beats Sales Every Time

    Most estate agents chase deals.Kristjan Byfield built a business. In this episode, Kristjan, Co-Founder of The Depositary and Base Property Specialists, breaks down what really drives long-term success in estate agency, and why most agents are focused on the wrong things. Starting out as a professionally trained actor, Kristjan’s journey into property was anything but planned. But what followed was a relentless focus on customer experience, recurring revenue, and building a business model that actually works without constant pressure. We get into:  Why lettings and property management are massively undervalued  The real difference between income and enterprise value  How recurring revenue changes everything  Why most agents look the same, and how to stand out  Building a PropTech platform without investment  The danger of growth before product  And how solving your own problems can lead to entirely new businesses There’s a lot of honesty in this one. No hype, no shortcuts, just a clear look at what actually works. If you’re serious about building something sustainable, not just staying busy, this one’s worth your time.

    56 min

  5. APR 2

    A Year After Launch, The Reality of Building Bid

    Starting a business is exciting.Running one a year later… that’s where the real lessons are. A year ago, Dan Firth came on the podcast just as Bid was getting started. Now we’re back to find out what’s really happened since. Because starting a business is one thing.Living with it day to day is something else entirely. In this episode, Dan shares the reality of building Bid over the last year, from a small founding team to a growing business, and the lessons that only come from being in it. We get into:  What’s actually gone well (and what hasn’t)  Why growth feels like a rollercoaster, not a straight line  The hiring mistake that didn’t work, and what it taught him  Why most business owners become the bottleneck  The shift from doing everything… to letting go  Why success depends on how you choose to measure it There’s also a brilliant conversation around culture, values, and what it really means to be a “partner” rather than just another supplier in the estate agency world. If you’re building a business, or thinking about it, this is the bit no one tells you. Not the idea.Not the launch. What happens next.

    40 min

  6. MAR 26

    From Tea Boy to Building a Brand That Actually Means Something

    Most estate agents think going self-employed is the answer.More freedom. More money. More control. The reality? It’s a different game entirely. In this episode, I sit down with James White, MD of Belong Estate Agency, a man with nearly four decades in the industry who’s seen it all… from tea boy on £27.50 a week to running high-volume branches, partnerships, and building his own brand from scratch. We get into the stuff that actually matters:  Why low fees and upfront models look clever but rarely work  The brutal truth about starting your own agency and the cash it really takes  Why being a great agent doesn’t mean you’ll run a great business  The hidden danger in the self-employed model that no one talks about  How growth can quietly destroy your service if you’re not careful  And why “belonging” might be the most powerful idea in estate agency James doesn’t hold back, whether it’s calling out industry behaviour, challenging the big portals, or admitting where he’s had to rebuild his own confidence. This is not theory.This is lived experience, mistakes, scars, and hard-earned lessons. If you’re thinking about going alone… or already have…you need to hear this.

    46 min

  7. MAR 19

    The 80-Year Estate Agency With a Purpose. Inside Andrews with CEO David Powell

    What does it take to lead an estate agency that’s been around for eight decades? In this episode, I sit down with David Powell, CEO of Andrews Property Group, to talk about leadership, legacy, and the challenge of evolving a business with deep roots in the property industry. David shares his journey through the sector, from the early days of his career to taking the helm at Andrews, and what he discovered when he stepped inside a company with such a long history and unique purpose. We talk about: What it’s really like leading an 80-year-old property business• The balance between heritage and modern estate agency• Building the right culture inside a large organisation• Why leadership today is more about environment than control• The future of estate agency and where groups like Andrews go next This conversation goes beyond transactions and market trends. It’s about people, culture, and what happens when a property business is built to last. If you’re interested in leadership, estate agency, or what it takes to run a long-standing brand in a changing market, this is a fascinating listen.

    46 min

  8. MAR 12

    You Can’t Buy Trust: Building a Reputation That Wins Clients – with Daniel Vivarelli

    You Can’t Buy Trust. You can buy leads.You can buy clicks.You can buy attention. But when a homeowner Googles your name, none of that matters. In this episode, I sit down with Daniel “Danno” Vivarelli, CEO of Starloop, to explore the one thing that actually decides who gets the call first in today’s market: trust. Not the fluffy kind.The visible, measurable, public kind. We talk about: Why Google quietly created the infrastructure for the trust economy• The psychology behind asking for “feedback” instead of a “review”• Why bribing clients with gift cards didn’t work, but planting trees did• How top-performing agents are turning reviews into a long-term asset that pays dividends• And why reputation isn’t a marketing tactic. It’s strategy. Trust has always mattered in estate agency. What’s changed is this:It’s now public. It’s searchable. And it’s influencing decisions before you even walk through the door. If you think reviews are just a vanity metric, this conversation might make you rethink that. Because you can’t buy trust.But you can build it. To connect with Daniel, visit starloop.com or email hello@starloop.com.

    44 min
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About

Welcome to The Utterly Indispensable Podcast for Estate Agents , your go-to podcast for insights, tips, and inspiration in the world of estate agency. Join us as we interview industry experts, successful estate agents, and thought leaders who share their experiences, strategies, and innovative ideas. Whether you're a seasoned professional or just starting out, our episodes are packed with valuable content designed to help you elevate your skills and enhance your services. Tune in to discover practical advice and fresh perspectives that will empower you to become a top-performing estate agent and take your agency to the next level. Subscribe now and start your journey towards excellence in estate agency! #EstateAgency #RealEstate #Podcast #IndustryInsights #ProfessionalGrowth

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