What CX and EX Can Learn From Each Other

Customer experience and employee experience share the same purpose — to help someone get something done.

And the similarities don’t end there. In fact, there’s a lot that the two can learn from each other.

In this episode, we’re talking to Zach Dunn, VP Customer Experience & Co-Founder at Robin, about the twin worlds of CX and EX.

Join us as we discuss:

• The paradigm shift in CX and EX
• Leveling up EX in a digital world
• The importance of feedback loops
• Why delight is overrated

To hear this interview and many more like it, subscribe on , , or our or search for Now Brands Talk in your favorite podcast player.