Wrench Turners Podcast

Mr Joshua Taylor
  • 4,2 (5)
  • Automobile

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

  1. -11 h

    Why dealerships treat parts people like an afterthought and how to FIX IT - 10 Mill Mastery on WTP

    The parts department is expected to identify the right components, manage inventory, prevent obsolescence, handle warranty returns, navigate supply chains, source emergency parts, and keep technicians productive. Yet in many dealerships, parts people are still treated like an afterthought. Marshall, Brent Osmond, and Josh Arnold discuss what changes when parts becomes a recognized skilled trade rather than a position people are expected to learn through trial and error. Brent explains how Canada’s Parts Technician apprenticeship can include component identification, engines, transmissions, hydraulic systems, inventory control, logistics, customs documentation, customer communication, and Red Seal certification. The conversation then moves into the larger dealership problem: inconsistent training, limited mentorship, low professional recognition, and compensation that may not attract or retain highly capable people. A great parts person can understand what a technician is asking for, recognize related service information, anticipate required bolts and consumables, reduce mistakes, and prevent unnecessary downtime. The question is not whether parts people affect the repair process. They clearly do. The question is whether dealerships are willing to train and treat them accordingly. Subscribe for more conversations about technicians, dealership operations, leadership, training, and the people responsible for keeping the industry moving. Negative Pushes Positive Pulls God Bless j. Follow Brent Osmond: https://www.linkedin.com/in/brent-osmond-7b8302149/ Dynamic Diesel Solutions https://www.linkedin.com/company/dynamic-diesel-solutions-canada/posts/?feedView=all Follow Marshall Sheldon https://www.linkedin.com/in/marshall-sheldon-981349176/ Briggs Industrial Solutions https://www.linkedin.com/company/briggs-industrial-solutions/ Follow Josh Arnold https://www.linkedin.com/in/josh-arnold-%F0%9F%A7%B0-aa249b349/ Continental Automotive Group https://www.linkedin.com/company/continentalautomotivegroup ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 The Parts Credentialing Debate 02:18 Inside Red Seal Training 03:44 Inventory and Obsolescence 04:30 Emergency Parts Logistics 05:58 Great Parts People 08:36 Certification, Talent, and Pay 11:11 The Missing Apprenticeship 13:03 Parts Pay Versus Technicians

  2. -3 j

    Tech Support ISN'T there to save you | Wrench Turners Podcast Special Panel

    In this special panel episode of Wrench Turners Podcast, we sit down with Dale Pettigrew and Nicholas Martin, two former technicians who moved into OEM technical support, to talk about what actually makes a support case easier or harder to solve. This conversation gets into the stuff technicians deal with every day: vague repair orders, skipped diagnostic steps, intermittent concerns, “no fault found” visits, missing values, customer descriptions, communication gaps, and the pressure to fix complex problems quickly. Dale and Nicholas explain why “all good” isn’t good enough, why exact numbers matter, why documentation can protect you years later, and why tech support isn’t there to fix the car for you. They’re there to help you build the process, ask better questions, and become stronger at diagnosing the hard stuff. This one is for technicians, advisors, shop foremen, service managers, warranty admins, and anyone who wants to understand how to get better answers from technical support. Negative Pushes. Positive Pulls. God Bless j. Featuring: Dale Pettigrew https://www.linkedin.com/in/dale-pettigrew-1532165a/ Nicholas Martin https://www.linkedin.com/in/nicholas-martin-3779b4249/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  3. -4 j ·  Bonus

    You’re NOT stuck - you’re surrounded by the WRONG People | S2E4 Earned Influence

    What if you’re not stuck because you lack talent, ambition, or discipline? What if you’re surrounded by people who cannot help you become the person you’re trying to become? In the final episode of Earned Influence Season 2, Kathleen Long, Kelli Verdi, and Kaylee Felio share the hurdles that forced them to rethink their careers, environments, health, relationships, and definitions of success. Kathleen explains how an outside coach and a new peer group helped her understand what she needed to change to move from the VP level into the C-suite. Kelli discusses the importance of finding leadership that recognizes the value of having several connected skills instead of forcing someone into a narrowly defined role. Kaylee shares why achieving her professional goals still left her questioning what came next, and how focusing on her health, children, family, and personal development became part of reaching the next level. Joshua also shares how losing his clients and career direction during the beginning of COVID humbled him, brought him back to his faith, and helped him build a life centred around purpose, family, friendship, and service. Sometimes you don't need to work harder. Sometimes you need a different perspective, a healthier environment, and people who will challenge, support, and trust you. That's Earned Influence. Earned Influence is a roundtable series featuring women leaders in service who have earned trust the hard way through their character, actions, relationships, and results. Subscribe for more conversations about leadership, trust, service, communication, and the people working inside the automotive industry and skilled trades. Negative pushes. Positive pulls. God Bless. j. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Perspective Changes Everything 01:22 Reaching the C-Suite 04:07 Finding the Right Environment 07:45 Kaylee’s Current Hurdle 10:18 Boring Things Create Results 11:48 The People Around You 12:18 Humbled by COVID 14:23 What Earned Influence Means

  4. -6 j ·  Bonus

    People Trust What You Live, Not What You Promote | Earned Influence S2E3

    What happens when showing up online begins taking more from you than it gives back? In Episode 3 of Earned Influence Season 2, Kaylee Felio opens an honest conversation about social media burnout. After years of consistently sharing her career, podcast, and life online, she’s reached a point where she has to ask: What am I doing, and do I still want to do it? Kathleen Long and Kelli Verdi join Kaylee and Joshua Taylor for a candid discussion about the pressure to remain consistent, the hidden workload behind content creation, and the fear of building something you may eventually want to leave. The conversation also explores why taking care of yourself is an act of generosity, how curiosity can restore creativity, and why your work doesn’t have to become your entire identity. Then the discussion turns practical: capturing the conversations you’re already having, creating content without constantly manufacturing topics, and showing people what actually happens inside your business. Because people don’t build trust by seeing only what you want them to see. They build trust by seeing what you live. Earned Influence is a Wrench Turners Podcast series featuring honest conversations with leaders who have earned the trust required to influence what happens next. Subscribe for more conversations about leadership, trust, service, communication, and the people working inside the automotive industry and skilled trades. Negative pushes. Positive pulls. God Bless. j. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. 0:00 Social Media Burnout 0:57 What Matters Most 2:35 Consistency Becomes Pressure 5:03 The Hidden Content Workload 8:16 Give Back To Yourself 11:49 Create From Real Life 18:37 Marketing Without Constant Selling 20:48 Raw Content Builds Trust

  5. 17 juil.

    How a $3.5M Service Advisor Became a Fixed Ops Director - Tanner Neal on Wrench Turners Podcast

    Tanner Neal didn’t grow up dreaming about a career in automotive.In fact, cars weren’t really on his radar.His path started with necessity. From damage appraisals across West Texas to becoming a service advisor with $3.5 million in gross sales and a top-rated CSI, to now leading fixed operations at a luxury store, Tanner’s story is a reminder that automotive can become a career path for people who are willing to work, listen, communicate, and keep growing.In this episode of The Wrench Turners Podcast, Tanner Neal shares what he learned moving from the appraisal side of the business into the service drive, why communication is the real skill behind great advising, how advisors can build trust without over-talking, and what technicians can do to protect their body, mind, money, and career longevity.We also get into the relationship between advisors and technicians, how poor communication creates chaos in the shop, why service advisors need to listen more than they speak, and why the best fixed ops leaders understand both the customer and the technician experience.This episode is for technicians, service advisors, shop foremen, service managers, and fixed ops leaders who care about getting better at the people side of the business.Negative pushes.Positive pulls.Always clean your toys before you put them away.j.Find Tanner:LinkedInhttps://www.linkedin.com/in/tannerneal1⚠️ Disclaimer:I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.Listen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/Chapters00:00 Damage appraisals to fixed ops01:23 Getting into automotive04:54 Baptism by fire07:01 The skill that made Tanner a $3.5M advisor10:08 Promoting a shop foreman14:02 Why service advisors need to stop over-explaining16:15 Service advising is mostly listening21:03 Fixing communication breakdowns26:45 How technicians can train advisors29:50 Tanner’s advice for technicians34:43 Why solving upset customers can be rewarding36:03 Final thoughts and closing quote

  6. 16 juil. ·  Bonus

    What Makes Someone Trust You? Earned Influence | S2E2

    What makes someone trust you? In Season 2, Episode 2 of Earned Influence, Kathleen Long brings that question to Kelli Verdi, Kaylee Felio, and Joshua Taylor. The conversation explores how trust is built through curiosity, honest communication, vulnerability, generosity, consistency, and the willingness to admit that you don’t have every answer. Kaylee explains how providing useful resources helped her earn credibility in an industry she didn’t originally come from. Kelli shares why fast, direct, and honest communication matters more than delivering a perfectly crafted response. Joshua discusses how leaders can build trust by asking their teams for help. Kathleen explains why curiosity has been one of the biggest career unlocks she has experienced. The group also examines why people choose to work with certain leaders, companies, and solutions when there are countless alternatives available. Sometimes trust isn’t built by knowing more. It’s built by asking better questions, listening carefully, giving without expectation, and doing what you said you would do. Earned Influence is a Wrench Turners Podcast series featuring honest conversations with leaders who have earned the trust required to influence what happens next. Subscribe for more conversations about leadership, trust, service, communication, and the people working inside the automotive industry and skilled trades. Negative pushes. Positive pulls. God Bless. j. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 What Makes Someone Trust You? 00:28 Kathleen’s Trust Question 01:38 Trust Through Useful Resources 03:40 Leaders Build Trust Through Vulnerability 05:04 Honest Communication Builds Trust 09:21 Ask Questions, Then Listen 10:08 Curiosity, Generosity, and Trust

  7. 14 juil.

    When Growth Starts Killing Customer Service | Earned Influence S2E1

    What happens when a business becomes so focused on growth that it stops listening to the people it serves? In Season 2, Episode 1 of Earned Influence, Kelli Verdi asks how businesses can scale without sacrificing customer service, culture, or trust. Kathleen Long shares why leaders sometimes need the courage to walk away from profitable ideas when customers say no. Kaylee Felio explains how PartsEdge uses direct feedback from parts managers to improve its technology. Kelli explores why every customer interaction should help guide leadership, product development, and the decisions being made behind the scenes. The conversation reveals one of the greatest risks facing growing companies: The further that leadership gets from the customer, the riskier every decision becomes. Featuring: Kelli Verdi of Team MXS https://www.linkedin.com/in/kelliverdi/ https://www.linkedin.com/company/team-mxs Kathleen Long of RepairPal//Yelp https://www.linkedin.com/in/longkathleen/ https://www.linkedin.com/company/yelp-com/ Kaylee Felio of PartsEdge https://www.linkedin.com/in/kayleefelio/ https://www.linkedin.com/company/partsedge-inc-/ Hosted by Joshua Taylor Subscribe for the remaining episodes of Earned Influence Season 2. Negative Pushes. Positive Pulls. God Bless. j. Chapters 00:00 Earning Influence 02:24 Growth Without Losing Service 03:59 Customer-Led Growth 07:49 Building From Feedback 10:38 Leadership Must Stay Close ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/

  8. 10 juil.

    She was 1 MONTH Postpartum; Then asked to be Service Manager - The importance of Mentorship on WTP

    Mindy Williams had just come back from having her second baby. One month postpartum, with two kids at home and every reason to wait, she still put her name in for the service manager role. In this conversation, Mindy shares how mentorship, trust, accountability, and one leader’s belief helped her move from receptionist to advisor to service manager at CMA’s Colonial Subaru. Her mentor Ron didn’t just encourage her. He challenged her, taught her, trusted her, called her out when needed, and gave her the confidence to step into leadership before she felt fully ready. This episode is for every woman in automotive who’s ever wondered if the timing was wrong, if the responsibility was too much, or if she was allowed to want more while carrying everything else too. Mindy’s story is proof that leadership isn’t always built in perfect conditions. Sometimes it’s built when life is already full, messy, and demanding. Her line says it best: she may not have had the confidence to do it without someone pouring into her the way her mentor did. Negative Pushes Positive Pulls God Bless j. Follow Mindy https://www.linkedin.com/in/mindy-williams-700b791b7/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 The Missed Conversation 00:42 Meet Mindy Williams 03:12 One Month Postpartum 06:31 Reception To Advisor 09:52 Real Mentorship 13:11 Accountability That Works 18:14 Trust Builds Leaders 20:15 Permission To Decide 23:00 Final Takeaway

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À propos

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

Informations

  • Création
    Mr Joshua Taylor
  • Années d’activité
    2022 - 2026
  • Épisodes
    192
  • Classification
    Contenu explicite
  • Copyright
    © Mr Joshua Taylor
  • Site web de l’émission
    Wrench Turners Podcast

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