PM Collective - The ART of property management

Ashleigh Goodchild
  • 4.9 (31)
  • ENTREPRENEURSHIP
  • UPDATED FORTNIGHTLY

The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

  1. From Property Manager to Business Owner

    4 DAYS AGO

    From Property Manager to Business Owner

    Send us Fan Mail We talk through the identity shift that has to happen when you move from being a working property manager to being a true business owner. I share why staying operational keeps you stuck, how personal identity builds loyalty, and what to do when you feel frozen on decisions like your first hire.  • The identity gap behind “I just need a PA”  • The stamina problem of running operations and leading growth  • Why you cannot outsource vision and direction  •Support options that keep you steady: personal coach, business coach, peer networks  • Business identity versus personal identity and the role of vulnerability  • Loyalty and sustainability built through being personal not private  • The shift from doer to decision maker and why speed matters  • Moving from reactive to intentional by hiring before crisis  • Thinking in direction, building people, creating structure  • Documenting processes early for future hires and offshore support  • Letting go of a small portfolio to support the team and build systems  Call me, DM me, join the PMC Learning Lab, and I can support you with that. Send me through a message or a DM on Instagram, or you can head over to pmcollective.com.au and you can join our monthly membership there. This podcast is kindly sponsored by Longreach This podcast is sponsored by PropertyMe. Australia's #1 Property Management Software. www.propertyme.com.au Support the show

    29 min
  2. Sustainable Growth In Property Management

    29 MAR

    Sustainable Growth In Property Management

    Send us Fan Mail We explore how to grow a rent roll without burning out teams or profits, drawing on Kylie Lange’s 35-year path across sales, strata, commercial, and residential PM. We unpack aligned incentives, profit per management, modern tenants, and practical training that sticks. • defining sustainable growth and client fit • aligning owner, BDM, and PM incentives • spotting turnover red flags and culture gaps • separating hard clients from bad business • time-cost math and internal charge-out rates • tracking profit per management, not portfolio averages • quality owner, property, tenant, and team standards • modern tenant expectations and inclusive content • one-on-ones, business plans, and flexible roles • training pathways and hands-on workshops Head over to Real Estate Business Solutions and connect with Kylie. If you are in Adelaide, please go join her at Coffee Conversations as well This podcast is kindly sponsored by Longreach This podcast is sponsored by PropertyMe. Australia's #1 Property Management Software. www.propertyme.com.au Support the show

    46 min
  3. REPLAY PMC AUDIO SUMMIT 2025 / Trust Is the New KPI: Delivering on What You Say You’ll Do by Hayley Mitchell

    22 MAR

    REPLAY PMC AUDIO SUMMIT 2025 / Trust Is the New KPI: Delivering on What You Say You’ll Do by Hayley Mitchell

    Send us Fan Mail We share a practical path from reactive habits to proactive property management, grounded in legislation, smart use of tech, and empathy for renters. We explain how to run your diary, say no to unlawful requests, reduce errors, and rediscover the joy in the role. • shifting from reactive work to proactive systems • using the tech stack you already have • owning errors and closing process gaps • scheduling routines to avoid snowballs • following legislation over client demands • treating renters as clients with empathy • handling conflict and expectations with clarity • finding answers fast and documenting sources • time blocking and ideal weeks for control • reconnecting with your why and 1% better This podcast is sponsored by PropertyMe. Australia's #1 Property Management Software. www.propertyme.com.au Support the show

    14 min
  4. Why A Portfolio Audit Beats Guesswork Every Time

    15 MAR

    Why A Portfolio Audit Beats Guesswork Every Time

    Send us Fan Mail We unpack how property management teams get stuck, why a simple health check reveals hidden leaks, and how to reset structure, capacity, and messaging for resilient growth. Kasey Lawrence from The Rental Network shares a practical one day plus two week audit model and a grounded take on the “doors per PM” myth. • reasons agencies seek external health checks • zoomed out lens versus daily firefighting • foundations, workflows, templates, and data hygiene • proactive benchmarking and fee recovery gaps • real capacity factors beyond a single number • transition tactics for staff changes and overload • adapting to VIC legislation and safety checks • investor confidence through clear, calm messaging • DIY signal: are we marching to one workflow This podcast is kindly sponsored by Longreach This podcast is sponsored by PropertyMe. Australia's #1 Property Management Software. www.propertyme.com.au Support the show

    28 min
  5. Follow-Up That Wins Business

    8 MAR

    Follow-Up That Wins Business

    Send us Fan Mail We ask Elise Whitmore how she runs fast, human follow-ups that turn uncertain leads into loyal clients. From two-minute callbacks to personality-based notes, she shares the cadence, tools, and boundaries that keep a pipeline full without burning trust. • Two-minute response to new investor leads • Three-day check-in then tailored cadence • “No” treated as “not now” with three-month recontact • Phone-first follow-up, email or SMS as backup • Box+Dice tasks and rich notes to track context • 20–27 daily follow-up calls with clear next steps • Reading personalities to balance rapport and direct asks • Strong pricing discipline and walk-away criteria • Weekly email updates and Instagram as proof of activity • Handwritten touches that strengthen retention • Focus on three channels done well, not seven mediocre • Consistency and micro choices building long-term momentum This podcast is sponsored by PropertyMe. Australia's #1 Property Management Software. www.propertyme.com.au Support the show

    16 min
  6. What Happens When You Treat Turnovers As A Process, Not A Fight

    1 MAR

    What Happens When You Treat Turnovers As A Process, Not A Fight

    Send us Fan Mail We compare Australia and the US on turnovers, deposits, and evictions, and unpack how consistent systems scale a portfolio from 30 to 400 doors. Kent from HIVE Property Management shares practical ways to lower conflict, speed make‑ready, and build trust with owners and tenants. • investor roots in multifamily and unique buildings • building a lean team with strict processes • rent ready checklists and like‑condition standards • when owners should ignore tiny wear and tear • pre‑move‑in documentation to reduce disputes • Midwest eviction timeline and lawyer involvement • in‑house maintenance, pricing transparency, trust • lead generation through cold calls and Google reviews This podcast is kindly sponsored by Longreach This podcast is sponsored by PropertyMe. Australia's #1 Property Management Software. www.propertyme.com.au Support the show

    40 min
  7. Why Property Managers May Evolve Into Account Managers Focused On Service And Growth

    22 FEB

    Why Property Managers May Evolve Into Account Managers Focused On Service And Growth

    Send us Fan Mail We compare city and regional hiring in NSW, dig into a candidate-driven market, and map how VAs and automation are reshaping PM roles. We lay out a practical path to flexible work, stronger culture, and a service model that builds trust in the business, not just one person. • NSW hiring contrasts between city and regional markets • Candidate-driven conditions and persistent PM shortages • Benchmarks for properties per head and why they stall • VAs removing admin layers and redefining field roles • PMs shifting toward account manager responsibilities • Building goodwill through audits and feedback loops • Tech focus on maintenance, tracking, and key management • Flexibility as the top lever for attraction and retention • Outcome-based rules for remote work and coverage • Standards that protect teams and set client expectations If you are located in New South Wales and want to connect with Carlie Barnett from Recruit & Consult, reach out to her on our Instagram.  This podcast is kindly sponsored by Longreach This podcast is sponsored by PropertyMe. Australia's #1 Property Management Software. www.propertyme.com.au Support the show

    41 min
  8. REPLAY PMC AUDIO SUMMIT 2025 / Be your own accountability partner by Corinne Forsyth

    15 FEB

    REPLAY PMC AUDIO SUMMIT 2025 / Be your own accountability partner by Corinne Forsyth

    Send us Fan Mail We unpack why self-accountability is the engine for confidence, consistency, and growth in a noisy, fast-paced property management world. We share simple tools to build self-trust, reset quickly, and lead yourself, even without a formal roadmap. • treating accountability as ownership not guilt • building confidence by keeping promises to yourself • taking charge of growth when structures are missing • attitude, presentation, and energy as professional signals • practical tools: weekly goals, Friday reflections, visibility • flipping excuses into priorities and rewarding consistency • resetting fast with honesty and compassion • choosing one small action to build momentum This podcast is sponsored by PropertyMe. Australia's #1 Property Management Software. www.propertyme.com.au Support the show

    12 min
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4.9
out of 5
31 Ratings

About

The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

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