If the last two years have taught us anything, it's this: Shift Happens. But becoming and staying remarkable is not about predicting the future. It's about accepting the reality that even very good is no longer good enough. It's about deeply understanding the forces of disruption, separating the realities from the myths and committing to being intensely customer-centric. Mostly, it's about taking the leaps required to deliver a truly memorable customer experience. As a C-level executive at two Fortune 500 companies, keynote speaker and strategic advisor to dozens of retail, consumer and technology brands, I help organizations accelerate their growth. I'm also the author of the recent best-selling book "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption." Join me and my co-host Michael LeBlanc, Producer & Host of The Voice of Retail podcast, The Food Professor podcast and the Conversation with CommerceNext podcast as we explore the evolution of modern retail. Along with special guests, including top retailers and industry thought leaders, we'll explore the latest events within the retail industry and beyond for a lively and interactive journey to Remarkable Retail. © 2020-2022 M.E. LeBlanc & Company Inc. All Rights Reserved.
10 No-Holds-Barred Retail Predictions for 2022
We go sans guest this week to unpack Steve's 2022 Retail Predictions, previewed in his recent Forbes article.
We cover a lot of ground including future of certain unremarkable retailers, what's next for Amazon, the importance of understanding 'buying' vs. 'shopping' and more. We also unveil "The Great Reconfiguration."
Ulta's Remarkable Growth Story featuring Dave Kimbell, CEO
Our new season kick-off episode features an illuminating interview with Ulta CEO Dave Kimbell. Ulta has become one of the most remarkable growth stories in all of retail, growing from a small regional player to an $8 billion powerhouse with more than 1,300 stores and an expanding presence within Target. Dave discusses the brand's evolution and some of the keys to their success, including a relentless focus on the customer (instead of channels), the importance of human-connection and story telling and why physical stores remain critical to their growth strategy.
Shift Happens: Get Ready for Season 4!
If the last two years has taught us anything it’s this: Shift Happens. But becoming and staying remarkable is not about predicting the future. It’s about accepting the reality that even very good is no longer good enough. It’s about deeply understanding the forces of disruption, separating the realities from the myths and committing to being intensely customer-centric. Mostly, it’s about taking the leaps required to deliver a truly memorable customer experience.
Season Finale with Special Guest Scott Galloway
We wrap up Season 3 with the inimitable, irrepressible and always provocative Scott Galloway. For those who have yet to jump on the Big Dawg train, Scott is a Professor of Marketing at NYU Stern, author of 3 best-selling books, podcast host, and the founder of Section4, where he teaches Strategy and Brand Strategy Sprints. His new TV show will debut on CNN+ next year.
Fulfillment is More Than a Feeling: Featuring Fabric Co-founder & CEO Elram Goren
As the battle for convenience continues to escalate the supply chain is becoming far more hybrid in nature and retailers are challenged to able to create a flexible--and profitable--solution for last-mile delivery.
To unpack the evolution of the space and the exploding world of micro-fulfillment we're excited to interview Elram Goren, Co-Founder & CEO at Fabric a pioneering robotics firm and retail micro-fulfillment tech provider. It's a fascinating discussion on the process of innovation, where on-demand delivery is headed and how retailer's can address the daunting profitability challenges of online grocery and other low margin categories.
What's New & Next For Luxury Retail, with Karen Katz, Steve Sadove and Oliver Chen
This week we've got a blockbuster panel featuring three of the most experienced and insightful veterans of the luxury world: Karen Katz (former President & CEO of the Neiman Marcus Group, Steve Sadove (former Chairman and CEO of Saks) and Oliver Chen (Managing director and senior equity research analyst at Cowen and Company).
Extremely informative and enjoyable
I listen to a handful of business related podcasts and I think this is going to be one of my next go-tos. There are very few podcasts out there that focus on disruption in the retail space and this one gives some very thoughtful insight not to mention hosting some very high calibre guests. Highly recommend.
Always appreciate hearing such great perspectives on this industry.
Really great conversation
I found this podcast to be very well made. Really nice to hear Steve sharing on where retail is going and the journey he’s been on. Thanks for the insights!