CanadianSME Small Business Podcast

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Welcome to the CanadianSME podcast, a podcast for Canadian Small Businesses. In our podcasts, we interview Canadian experts and entrepreneurs to give small business owners access to expert knowledge that helps them grow their enterprises. Our mission is to empower Canadian small and medium enterprises and help them reach a bigger audience through our platform. Calling upon some of the most successful subject matter experts in the industry, the small business podcasts aim at identifying issues and finding solutions, all this while helping the business owners.

  1. vor 6 Std.

    The AI Governance Premium: Why Unchecked Automation Destroys Enterprise Trust

    Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. AI adoption is accelerating, but trust, visibility, and control will determine who succeeds. Today, we explore how businesses can build secure AI strategies while protecting critical data and operations. Joining us is J.Paul Haynes, CEO of Cinchy. A 35-year cybersecurity veteran and former eSentire leader, J.Paul shares how organizations can govern AI actions, strengthen data foundations, and move toward responsible AI adoption. Key Highlights AI Data Visibility: Why understanding data access is critical for successful AI adoption. Scaling AI Strategy: Moving from AI experiments to practical business solutions. AI Governance: How organizations can build trust and control over AI actions. Responsible Adoption: Balancing AI innovation with compliance and security. AI Readiness: The first steps businesses can take to prepare for the future. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit https://canadiansme.ca/ and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at https://smbfoundation.ca/. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

    The AI Governance Premium: Why Unchecked Automation Destroys Enterprise Trust

  2. vor 6 Std.

    Scale with Soul: How to Grow a Service Business Without Losing Heart

    Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we explore scaling service businesses through operational excellence, empathetic leadership, and culture-driven growth. Joining us is Loren Maisels, CMP, Founder and President of LOMA Agency, sharing insights on building a North American agency while keeping human connection at the core. Key Highlights Scaling with Heart: Building a service business without losing culture and connection. Event Growth Strategy: How SMEs can use events to drive measurable growth. Event ROI: Proving the business impact of successful event strategies. Team Connection: Using events to strengthen remote workforce engagement. Agency Culture: Maintaining values through partnerships and operational growth. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit https://canadiansme.ca/ and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at https://smbfoundation.ca/. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

    Scale with Soul: How to Grow a Service Business Without Losing Heart

  3. vor 6 Std.

    The Founder Signal: Why Generic AI-Generated Content Is Destroying B2B Brand Trust

    Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. Today, we explore founder-led content, thought leadership, and B2B asset strategies that help professional service firms stand out in 2026. Joining us is Daniel Francavilla, Founder of Clarity Content, sharing insights on capturing expertise, building trust online, and scaling purpose-driven organizations. Key Highlights Founder-Led Content: Why executive visibility drives growth and B2B sales. Capture Systems: Producing high-quality content without full-time creation. Trust in AI: What builds credibility in an AI-driven content landscape. Strategic Communication: Scaling multi-sector ecosystems for lasting impact. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit https://canadiansme.ca/ and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at https://smbfoundation.ca/. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

    The Founder Signal: Why Generic AI-Generated Content Is Destroying B2B Brand Trust

  4. 10. Aug.

    The Visibility Premium: Why Outdated Content Strategies Fail Against AI Search Engines

    Welcome to the CanadianSME Small Business Podcast, hosted by Brent Edwards. The future of hospitality is being shaped before guests ever walk through the door. Today, we explore how hotels can increase direct bookings, reduce dependency on third-party platforms, and stay visible in the AI-driven travel landscape. Joining us is Nicki Graham, Chief Marketing Officer at Cendyn. With nearly 20 years of global marketing experience, Nicki leads strategies for a hospitality technology platform powering over 32,000 hotels worldwide and helping properties turn digital engagement into revenue growth. Key Highlights AI Visibility: How hotels can stay discoverable as search behavior evolves. Direct Booking Growth: Reducing OTA dependency and increasing guest conversions. Data-Driven Loyalty: Turning guest interactions into long-term relationships. AI-Powered Operations: Using technology to improve hotel decision-making. Future-Proof Hospitality: Steps to strengthen digital strategy and revenue growth. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit https://canadiansme.ca/ and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at https://smbfoundation.ca/. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

    The Visibility Premium: Why Outdated Content Strategies Fail Against AI Search Engines

  5. 7. Aug.

    The LLM Discoverability Trap: How Generative AI Completely Changes Customer Search

    Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we explore corporate customer acquisition pipelines and marketing ROI optimization across mature industries. Joining us is Dr. Khatereh Pourasadollahi, a marketing executive and researcher with over 11 years of experience. She serves on the BBB Board for British Columbia and Yukon, championing ethics and marketplace trust. Key Highlights Ad Failures: Structural gaps that make paid ads ineffective. AI & Discovery: How AI reshapes consumer search and brand visibility. Data to Action: Turning raw marketing metrics into strategic decisions. Budget Optimization: Prioritizing spend to maximize results on limited budgets. Trust & Value: How ethics and marketplace trust drive long-term corporate value. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit https://canadiansme.ca/ and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at https://smbfoundation.ca/. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

    The LLM Discoverability Trap: How Generative AI Completely Changes Customer Search

  6. 7. Aug.

    TD Insurance & REALTOR.ca Driving Growth Through Digital Collaborations

    Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Today, we explore embedded distribution networks, consumer risk education, and affinity partnerships that simplify complex property protection models through a new collaboration announced with TD Insurance and REALTOR.ca. In 2026, businesses and homeowners must move past late-stage closing bundles to deploy early property education and proactive planning tools. Joining us is Steve Laurin, Vice-President of the Affinity Market Group at TD Insurance. With 25 years of expertise in digital transformation, distribution engineering, and partner relations, Steve manages one of Canada’s largest affinity insurance portfolios, helping millions of Canadians understand and access property protection. Key Highlights Early Insurance: Why buyers should integrate property insurance before closing. Annual Coverage: Common misconceptions and staying prepared with regular reviews. REALTOR.ca Integration: Using digital tools to connect buyers with insurance planning. Affinity Management: Simplifying complex coverage concepts across 700+ partnerships. Commercial Risk Steps: Practical actions to protect commercial properties immediately. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit https://canadiansme.ca/ and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at https://smbfoundation.ca/. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

    TD Insurance & REALTOR.ca Driving Growth Through Digital Collaborations

  7. 6. Aug.

    The RevOps Premium: Why Un-Optimized CRMs Fail Small Business Sales Velocity

    Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. Your biggest revenue opportunity may already be sitting inside your customer database. Today, we explore how businesses can transform overlooked data, AI tools, and sales processes into powerful growth engines. Joining us is Julio Viskovich, Chief Marketing Officer at Set 2 Close. A Forbes Top 30 Social Selling Influencer and former Hootsuite and Microsoft digital transformation leader, Julio helps B2B organizations unlock hidden revenue through smarter RevOps strategies. Key Highlights CRM Transformation: Turning scattered customer data into predictable revenue systems. Hidden Revenue: Recovering growth opportunities from dormant customer accounts. AI-Powered Selling: Using AI strategies to improve B2B visibility and conversions. Sales Efficiency: Unlocking team potential without increasing headcount. Pipeline Optimization: Practical steps to accelerate revenue growth quickly. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit https://canadiansme.ca/ and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at https://smbfoundation.ca/. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

    The RevOps Premium: Why Un-Optimized CRMs Fail Small Business Sales Velocity

  8. 6. Aug.

    The AI Hype Trap: How to Test AI Before You Waste Money on It

    Welcome to the CanadianSME Small Business Podcast, hosted by Maheen Bari. Today, we explore practical AI adoption, avoiding hype, and finding where automation can create real business value. Joining us is Kyle Lubieniecki, Founder and AI Product Lead at Fractions Studio, sharing insights on AI strategy, product leadership, and helping founders make smarter technology decisions. Key Highlights AI Without Hype: Identifying where AI creates real business impact. Problem-First AI: Avoiding chatbot traps by solving the right problems. Fractional Expertise: Accessing senior product leadership without full-time costs. AI Validation: Testing ideas before investing in development. Quick AI Wins: Practical first steps for businesses with limited resources. Special Thanks to Our Partners: UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA ADP Canada: https://www.adp.ca/en.aspx For more expert insights, visit https://canadiansme.ca/ and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age! To learn more about how we are supporting the ecosystem, please visit the CanadianSME Small Business Foundation at https://smbfoundation.ca/. Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.

    The AI Hype Trap: How to Test AI Before You Waste Money on It
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Welcome to the CanadianSME podcast, a podcast for Canadian Small Businesses. In our podcasts, we interview Canadian experts and entrepreneurs to give small business owners access to expert knowledge that helps them grow their enterprises. Our mission is to empower Canadian small and medium enterprises and help them reach a bigger audience through our platform. Calling upon some of the most successful subject matter experts in the industry, the small business podcasts aim at identifying issues and finding solutions, all this while helping the business owners.

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