13 episodes

From the impact of technology on delivery logistics to changing consumer demands and preferences, from the rise of dark kitchens to the opportunities from virtual brands, listeners will gain a deep understanding of the forces shaping the sector. Whether you’re a delivery company, technology business, restaurant owner, or investor, tune in to The Delivery Prophets for insights, interviews and analysis. The perfect way to stay ahead of the delivery curve.

The Delivery Prophets theDelivery.World

    • Business
    • 5.0 • 5 Ratings

From the impact of technology on delivery logistics to changing consumer demands and preferences, from the rise of dark kitchens to the opportunities from virtual brands, listeners will gain a deep understanding of the forces shaping the sector. Whether you’re a delivery company, technology business, restaurant owner, or investor, tune in to The Delivery Prophets for insights, interviews and analysis. The perfect way to stay ahead of the delivery curve.

    13. Suburban Delivery Demand and Niche Market Saturation with Mark Murphy, Burgerism

    13. Suburban Delivery Demand and Niche Market Saturation with Mark Murphy, Burgerism

    Mark Murphy is the co-founder and CEO of Burgerism, which is set to become the number one delivery burger brand across the UK. Launched in April 2018, from a dark kitchen in Manchester, they sold exclusively through the delivery marketplaces. They have now become a cult burger brand across the region. In 2023, The Times' listed Burgerism #7 on Britain's Best Burgers, while we also ranked as the most popular dish on Deliveroo in Manchester.
    Tune in as we dissect the challenges of scaling a delivery brand, seeking balance for sustainable growth in the delivery sector, Burgerism's focus on the Manchester market and potential saturation, and the trend of suburban delivery demand and expansion opportunities.

    Links Mentioned:
    Mark Murphy on LinkedIn
    Burgerism

    Like the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review on your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews.

    • 44 min
    12. Enhancing Customer Experience in Delivery: Edin Basic's Key Metrics for Success

    12. Enhancing Customer Experience in Delivery: Edin Basic's Key Metrics for Success

    Edin Basic is an entrepreneur with extensive experience in the restaurant industry and joins the show to discuss the evolution of delivery business models. He founded Firezza (sold to Pizza Express) and is co-founder of We Amplify, a new hub pooling our experience as seasoned entrepreneurs.
    Edin provides a deep dive into the impact of aggregators on delivery quality, the challenges operators face, and the crucial role of specific delivery metrics in driving sales. He also unpacks the complexities of delivery logistics and the influence of aggregators on customer satisfaction.
    Links Mentioned
    Shereen Ritchie on LinkedIn
    Buns From Home

    Like the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review on your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews

    • 41 min
    11. Personalised Orders, Data Aggregators and Lifestyle Branding with Shereen Ritchie, Buns From Home

    11. Personalised Orders, Data Aggregators and Lifestyle Branding with Shereen Ritchie, Buns From Home

    As the Chief Operating Officer of Buns From Home, Shereen Ritchie is a board-level leader who believes that business success involves balancing operational and commercial considerations with human ones.
    Shereen shares insights on the evolution of food delivery, the importance of customer experience, and the challenges and opportunities inherent in the delivery business. The conversation covers topics ranging from the significance of managing the delivery process within the hospitality industry to the role of technology in shaping human interactions.

    Links Mentioned:
    Shereen Ritchie on LinkedIn
    Buns From Home

    Like the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review on your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews.

    • 46 min
    10. The Seasonal Review Special: Delving into Delivery Diversification

    10. The Seasonal Review Special: Delving into Delivery Diversification

    As we reflect on this year’s episodes of the Deliver Prophets Podcast, co-hosts Peter Backman and Jon Borzacchiello listen through the conversations of the nine insightful guests and the theme of improving delivery and its relevance in the business landscape. 
    Join us as we explore the challenges and opportunities in the delivery space, from communication with customers to profitability strategies and the unique experiences of dining at home. Plus, we'll hear about the differences in food delivery operations between the U.S. and the UK.

    Like the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review on your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews

    • 41 min
    9. Tipping, Transparency, and Technology with James Brown, BrewDog Bars and TiPJAR

    9. Tipping, Transparency, and Technology with James Brown, BrewDog Bars and TiPJAR

    James Brown is the co-founder of TiPJAR and CEO of BrewDog Bars. The conversation delves into the evolving landscape of restaurant technology, consumer preferences in delivery, and the challenges and decisions around dark kitchens. 
    Tune in to learn more about transparency in delivery fee models, the intersection of delivery and hospitality, and the significance of tipping in the industry. The episode also delves into the value of personal interaction in delivery experiences, the impact of service charges, and the evolving role of delivery drivers. 

    Links mentioned
    James Brown Linkedin
    TipJar
    BrewDog Bars

    Like the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review in your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews

    • 39 min
    8. From Fresh Kitchen to Delivery – Balancing Brand Identity and Operational Realities

    8. From Fresh Kitchen to Delivery – Balancing Brand Identity and Operational Realities

    Our guest today is Neil Sebba, Managing Director at Tossed, a UK fast food chain providing healthy food, fresh-made to order. He is a resilient and adaptable individual who successfully navigated the challenges brought by the COVID-19 lockdown, and maintained the same underlying product in his work.
    We delve into the importance of EHO scores and how they influence consumer decisions when it comes to choosing where to order from. Tune in as we discuss the power dynamics within the delivery platform industry, delivery’s relationship with corporate social responsibility, and the importance of data in assessing new store locations.
    Links Mentioned
    Neil’s LinkedIn 
    Tossed
    Like the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review in your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews

    • 42 min

Customer Reviews

5.0 out of 5
5 Ratings

5 Ratings

Wiggo001 ,

Always Current and informative

very topical, packed full of useful information, industry examples and useful comment.
would maybe like to see the hosts challenge guests a little more!

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