Coaching for Leaders Dave Stachowiak

Jim Harter: Culture Shock

Jim Harter is Chief Scientist for the Workplace at Gallup. He has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. He's the bestselling author of 12: The Elements of Great Managing, Wellbeing: The Five Essential Elements, Wellbeing at Work and the #1 Wall Street Journal bestseller It’s the Manager.



Jim has also published articles in many prominent business and academic journals. He's also the author now of Gallup's book with Jim Clifton titled Culture Shock: An unstoppable force is changing how we work and live. Gallup’s solution to the biggest leadership issue of our time*.



Virtually every professional team is navigating some aspect of return to office and how that works best for their organization. In this conversation, Jim and I highlight the key findings from Gallup that have emerged in the data since the pandemic started. Plus, we explore the questions that managers can ask in order help this transition work better for everyone.

Key Points

Managers should consider these key questions to help employees and teams move towards smart autonomy:



Which parts of your job can you do best at home?

Which parts of your job can you do best at the office?

When have you created exceptional value for our customers?

When do you feel most connected to our organization’s culture?



In addition:



Less than 5% of people in the United States worked from home in 2019. Today the number is six times larger and nearly seven in 10 full-time employees in the United States prefer some type of remote work arrangement.

Number of days in the office is important, but matters less than other factors. Most associated with high levels of employee engagement is the practice of a work team deciding together (the option companies used the least).

Splitters and blenders represent two different ways of approaching work and the populate tends to divide equally on this preference (even across generations). Knowing where people land will help engage them better in the workplace.

Managers account for 70% of the variance in team engagement. A key habit for a manager is one meaningful conversation per week with each employee.

Less important is the time of interaction and more important it the quality. Smaller amounts of time discussion recognition, goals, and strengths can be more impactful than more time that doesn’t do this.



Resources Mentioned



Culture Shock: An unstoppable force is changing how we work and live. Gallup’s solution to the biggest leadership issue of our time* by Jim Clifton and Jim Harter



Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes



Gallup Findings on the Changing Nature of Work, with Jim Harter (episode 409)

How to Engage Remote Teams, with Tsedal Neeley (episode 537)

Effective Hybrid Team Management, with Hassan Osman (episode 570)



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Jacqueline Farrington: The Non-Obvious Guide to Better Presentations

Jacqueline Farrington has over 20 years experience as a change maker, empowering leaders and their teams to spark transformation and innovation through communications. Known for her direct, yet supportive and science-backed approach, Jacqueline works with senior and board-level leaders as the founder and president of Farrington Partners. She blends her experience in the performing arts, vocal pedagogy, communications, psychology, and organizational and executive coaching to help her clients find unique communication solutions.



Her clients include multinationals such as Amazon and Microsoft, as well as startups and nonprofits. She proudly served for many years as TEDxSeattle’s Senior Speaker Coach, where she sourced, vetted, and prepared speakers for yearly sold-out audiences. She was thrilled to see several speakers from that event move on to the global TED stage. In addition to teaching at Yale, she has lectured and taught at the London Business School, Rutgers University, and Imperial College. Jacqueline in the author of The Non-Obvious Guide to Better Presentations: How to Present Like a Pro (Virtually or in Person)*.



We all know we should practice before a big presentation, but how you practice makes a big difference on whether you just feel more prepared…or actually are. In this episode, Jacqueline and I explore how to rehearse so you perform better.

Key Points



A presentation is a performance. Just like any performance, how you rehearse is critical for your success.

Great presenters look relaxed and natural and unrehearsed because they have practiced over and over again.

Internalizing your talk is like driving home. You know the route so well, you can take any turn you want and still arrive at the same house.

Use a memory palace to recall point during your presentation. This also provides and easy path to adjust timing and content when changes inevitably come.

Create controlled stress for yourself during rehearsals. This surfaces where to get better and also helps you respond more effectively when actual stresses come up when presenting.

Review your work objectively to decide how to improve your message. It’s helpful to think about watching a recording of someone else so that you can better surface what to change.



Resources Mentioned



The Non-Obvious Guide to Better Presentations: How to Present Like a Pro (Virtually or in Person)* by Jacqueline Farrington



Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes



How to Engage With Humor, with David Nihill (episode 245)

The Way to Influence Executives, with Nancy Duarte (episode 450)

The Way to Make Sense to Others, with Tom Henschel (episode 518)

3 Better Ways to Start a Presentation (Dave’s Journal)



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Lesson 5: What’s one thing you’d suggest?



Getting feedback from others is never easy. In this lesson, discover a question that will make it more likely you’ll get the feedback that will help you move forward.



Academy Applications Close Friday, September 8th



The Academy is an intimate cohort of participant leaders who work personally with me to accelerate their leadership development and organizational results. Discover more and submit your application by Friday, September 8th.



Resources





Feedforward: Coaching For Behavioral Change by Marshall Goldsmith





Related Episodes





How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143)

How to Use Power Responsibly, with Vanessa Bohns (episode 551)

The Way to Get People Talking, with Andrew Warner (episode 560)

How to Help People Speak Truth to Power, with Megan Reitz (episode 597)





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Lesson 4: What’s the next step?



Indicators can help keep you determine if you’re on the right track. This lesson shows how to create these indicators and why they are critical for your success.



Academy Applications Close Friday, September 8th



The Academy is an intimate cohort of participant leaders who work personally with me to accelerate their leadership development and organizational results. Discover more and submit your application by Friday, September 8th.



Resources





How to Get Traction With a New Habit





Related Episodes





Getting Things Done, with David Allen (episode 184)

Six Tactics for Extraordinary Performance, with Morten Hansen (episode 337)

Making Challenging Subjects Fun, with Ainissa Ramirez (Teaching in Higher Ed)





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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Lesson 3: How will you know you’re on the right track?



Changing behavior is part of moving forward — but it’s often hard to notice progress. In this lesson, a key question that will help people stay motivated when making change.



Academy Applications Close Friday, September 8th



The Academy is an intimate cohort of participant leaders who work personally with me to accelerate their leadership development and organizational results. Discover more and submit your application by Friday, September 8th.



Resources





How to Get Traction With a New Habit





Related Episodes





How to Help People Engage in Growth, with Whitney Johnson (episode 576)





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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Lesson 2: What’s an example of this?



When it’s not clear what’s being discussed, it’s hard to know what to do next. In this lesson, a simple question that can open up a lot more detail to help everyone move forward.



Academy Applications Close Friday, September 8th



The Academy is an intimate cohort of participant leaders who work personally with me to accelerate their leadership development and organizational results. Discover more and submit your application by Friday, September 8th.



Resources





The 7 Habits of Highly Effective People* by Stephen Covey





Related Episodes





How to Discover What Others Value, with Joe Hart (episode 616)





Discover More



Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.